ASRock H97M Pro4 Frequent crashes

pb4000

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Aug 21, 2015
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Hello, I bought the ASRock H97M Pro4 MicroATX motherboard back in November to use in my personal gaming. rig. It worked great for the first few months, but I later began getting random crashes. They would happen any time no matter what I was doing, be it gaming or web browsing. The first few times, the screen would freeze with green stripes and the sound would change to white noise. It had only happened while I was gaming, so I had assumed that it had overheated and crashed. Later however, it began freezing into grey stripes or just a black screen and it started happening more and more frequently. Even while I was just web browsing, it would sometimes crash. I am forced to restart my computer every time this happens.

I know that it is a motherboard problem because I have run tests on my ram and they have all come up clean. My processor is showing no signs of infrequent behavior before these crashes (I had cpu z open one time right before it crashed and nothing seemed out of the ordinary). My power supply has been switched out and the problem has persisted. I have no known viruses on my computer (I have ZoneAlarm and have run multiple thorough scans). That would just leave my graphics card and my motherboard. If it were my graphics card, I would be able to press number lock on my keyboard during the crash and the light on my keyboard would turn on and off. This is not the case.

My computer specs are:

cpu: i5-4590 (stock cooler)
gpu: asus r9 270x 2gb (factory overclocked)
mobo: ASRock H97M Pro4
psu: TS550
Storage: Samsung 850 Evo 250gb ssd & WD Caviar Blue 1tb

I also have the two default case fans that came with my case, one intake in front, one exhaust in back. I am planning on upgrading these to a pair of corsairs for intake and moving both of my current fans to exhaust in the back.

Any ideas why I'm crashing? I will supply any more info as needed.
 
Can you test with another GPU or remove the overclock? You wrote "If it were my graphics card, I would be able to press number lock on my keyboard during the crash and the light on my keyboard would turn on and off. This is not the case." When I had a defective GPU in a system, the keyboard wasn't doing anything; the only solution was a hard reset.
 

pb4000

Reputable
Aug 21, 2015
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4,520


I have updated all the drivers for my mobo. I reverted my drivers for my gpu back to 15.11 today after my last crash because the lastest drivers were causing other problems.. Not sure about the bios and I'm not sure what dram is? On the bios download page, it says it will reset all my settings to default. Does this mean if I had any overclocks or is this all system settings in windows?
 

pb4000

Reputable
Aug 21, 2015
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4,520


I could probably test with another gpu, I have a friend with a gtx 950 that he would probably let me swap out for a bit and see if the problem persists. I also reverted the drivers to 15.11 because the later drivers were causing a few other problems for me but those seem to have been fixed with the change of driver version. We will see if the problem at hand continues however. I will try reverting the overclock if I get another crash.