Now I've done it! need help ...no windows disks to do repair

Marking · Jul 16, 2016

My laptop came with OEM windows 7 and yes I do have the key code/sticker number. Problem is the laptop isn't working right and the boot up wants the windows 7 disks to be able to repair it's self and I don't have them.....I am trying to find someone to borrow them from...is that my only solution?

molletts · Jul 16, 2016

Marking :

If you have access to another computer, you can download ISO images of the Win7 discs from the Microsoft website here, which you can then burn to a DVD.

(Likewise, if you want the Windows 10 upgrade, you can get the ISOs from here - your Win7 key will work until 29th July. If you don't want it right now but might want in in future, there are various possibilities. On my parents' laptop, I did a Win10 install on a spare hard drive, which I activated with the Win7 key to get the "digital entitlement" on the hardware, then put the original Win7 hard drive back in the computer so they could keep using Win7 for the time being.)

Shaun o · Jul 16, 2016

Have you looked at the brand and model name of your laptop.
And checked to see if it has a system power up recovery key option Marking.

Get the brand and model number of the laptop found on a sticker on the underside of it.

Do a google search for it. the brand and model number with the addition of the words recovery added to the search string in google search.

There may be a combination of keys you need to hold down to enter recovery mode on the laptop when you first power it on Marking.

Where you are given the option to repair windows, or use a backup image of the OS to restore windows to working order.

Marking · Jul 16, 2016

okay I just tried the download iso from microsoft using the sticker key code on bottom of laptop - - it says not genuine? HUH how could that be when the sticker is right there with the key code?

USAFRet · Jul 16, 2016

Marking :

1. It is an OEM license, and MS expects you to get the ISO from the manufacturer
or
2. It is actually not genuine. Where did you buy the laptop? Have you reinstalled the OS since new?

Marking · Jul 16, 2016

I got the laptop from ebay in April 2015 worked flawlessly for over a year until last week when it started experiencing hangs and freezes. I tried to do a reset to factory settings and now I have this current problem. I haven't done any reinstall or anything because it worked great until now...So I have to guess it's not genuine?? But it did work with the internet perfect for a year .

USAFRet · Jul 16, 2016

Marking :

For any used PC/laptop, your very first move is to do a full wipe and reinstall of the OS. For your protection as well as theirs.

Did the purchase include the install media and a valid license key? This is required when someone transfers an OS.
If Microsoft says to get the ISO file from the manufacturer....that 'manufacturer' is the ebay person you bought it from.

Marking · Jul 16, 2016

No install media, has a sticker on bottom with a license key....
If Microsoft says to get the ISO file from the manufacturer....that 'manufacturer' is the ebay person you bought it from. Then l guess i am out of luck then and it is garbage unless I purchase another fulll version of windows with a new key

USAFRet · Jul 16, 2016

Marking :

Basically, you bought the hardware, and not necessarily the OS.

Marking · Jul 16, 2016

ok thats what i have figured out from this thread

Marking · Jul 16, 2016

Why did it work for so long with the op it came with even online? Thought it would have made me authenticate it before now?

USAFRet · Jul 16, 2016

Marking :

If it is an OEM license, it will continue to work. Until you need the actual install media.
Microsoft expects you to get the from whoever you bought it from. The guy on ebay.

USAFRet · Jul 16, 2016

As said...for any used PC, the very first move is to do a full wipe and reinstall of the drive.

1. You never know what the previous owner had on there
2. It is a verification check of the OS that is on there, and what you actually purchased.

Regarding #1...the stuff I've seen on 'used PC's' would make your hair curl.

Person buys a PC on craigslist or ebay
Cranks it up
Acting weird (or not weird)
"Can you come look at this?"
(after 15 minutes of investigation)
"I'm done here. You need to call the police. Now."

Marking · Jul 16, 2016

ok i see yup buy a new windows 7 operating system

thanks for helping

USAFRet · Jul 16, 2016

Marking :

My quote from above was not a made up story.
My actual neighbor is/was a school teacher.
She got the PC from a co-worker.

The PC contained....stuff that we will not mention here. But "Call the police. Now."

Any used PC...first move is full wipe and reinstall.

Marking · Jul 16, 2016

I believe your story, I don't believe I need to call the police......

USAFRet · Jul 16, 2016

Marking :

No prob. Just reinforcing the 'wipe and reinstall' concept.

mjslakeridge · Jul 16, 2016

Who would be so stupid as to sell a computer with "call the police" stuff on it? Unless the owner didn't know and their kids or someone else used it also.

USAFRet · Jul 16, 2016

mjslakeridge :

haha...people do.

Someone steals a PC, sells it.
The new 'owner' does not realize what is actually in the thing they bought
Later, they sell it.
The next owner talks to their tech savvy neighbor, and the Police flag flies.

Or not even "call the police" level:
Years ago, i bought a PC from a major big box store refurb rack.
After asking the floor sales drone, and his manager..."Has this PC been wiped?
'Yes, of course!'

Upon getting it home, and cruising through the Reg...
The original purchasers Name, address, phone num, credit card num, etc, etc....
I have no idea what application needed to save that in the Registry, but it was there.

I do not want my IP address conflated with his personal info. At all.
Wipe and reinstall.

hang-the-9 · Jul 19, 2016

Marking :

Some sellers would use a hacked or a corporate volume key to install Windows, which after a time may stop working, especially after a repair. Or it may be a different version of Windows that you have on the OEM license key, if they installed Pro but the license is for Home, now the key you have does not match what was installed.

The OEM license is supported by the computer maker, not whoever sold you the computer. You need to have made backups of the system and created a recovery disk if you did not have any media that came with it, or have a recovery partition on the computer to restore the system with. If the system is not booting, you need to find a set of disks for the version of Windows 7 that your license key on the laptop is for.

You may also have an issue with a failing hard drive, not just something with Windows that needs fixing, many times when Windows looks to run a repair, it's because the hard drive is going bad and it can't read the files it needs.

Marking · Jul 19, 2016

Thanks for reply.......I just borrowed the windows disks for the same version "win 7 home premium" (not OEM though) but now it says No Bootabe device -- insert boot disk and press any key which doesn't work.........So the borrowed disks will not work for me I guess. I do have the bootable USB but I get the error - - "a required cd/dvd drive device is missing. If you have a driver floppy disk, cd, dvd,or usb flash drive, please insert it now." with that so dang nothing is working here....Will a repair disk help boot the laptop?

hang-the-9 · Jul 19, 2016

Marking :

What is the brand and model of the laptop? If your system did not boot off a Windows disk, unless that disk was no good, a repair disk won't work either. If you have the Windows setup on a USB disk, make sure the port you have it in is USB 2 not 3.

Marking · Jul 19, 2016

Hp Pavilion dm4 3099se I got it to boot for install finally start installing from either the USB /iso or the windows 7 home premium disk I borrowed. But now it hangs at completing installation. I have tried both seperatly and both in at same time LOL . I have cleaned disk formated partitioned not partitioned rebooted several times it just sits there no cd drive spinning no advance of yellow line nothing does the copy files, expand files, installing updates, then at completing instalation NADA nothing ....I don't know what to try/do now

hang-the-9 · Jul 20, 2016

Marking :

Try a different hard-drive and/or different RAM. You can pick up a cheaper 256 GB SSD for about $70, may be worth buying one to see if that works for you.

Now I've done it! need help ...no windows disks to do repair

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