New Dell 9010 Win 7, worked fine, now cannot boot past Startup Repair ...

welner

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Jul 20, 2016
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Thurs: Dell 9010 Win 7, worked fine, now cannot boot past Startup Repair ... and repair ends in Msg: "Windows cannot repair this computer automatically ..."

Friday: Cannot find any cmos jumpers on the mobo to reset ... But I did reset the cmos battery, pressed pwr button, put battery back in, turned on computer, reset time in Bios, no change ...

Thurs: Dell 9010 Win-7-Ult i7 3770, 4gb-ram, cannot boot past Startup Repair, don't have disc, can't boot through safe mode option, can get to CMD-prompt, but can't do sfc /scannow bcs cmd-msg says "repair is scheduled, can't use cmd-promt" to boot Windows "until Startup Repair completes."

Tried system restore option earlier from one of the repair screen msg-pgs, did Full-SR, it did nothing except that it pre-warned in a SR-msg that I would lose the latest .net-framework.61 updates,

and these 3 drivers: AMD (HDC) 08/05/2010 1.1.2.6
Intel (SCSI Adapter) 08/06/2010 8.6.2 1015
NVIDIA Corp (SCSIAdapter) 08/06/2010 10.6.0.19

Right before this whole problem started All was fine, then I dropped the keyboard and their was a forced shutdown, bcs with only 4-gb-mem, the task-manager was reporting 95%-mem-usage, (15%-pcu-usage) and I was rushing to shut the pc's open programs down in order to shut the pc down, in order to restart the pc, so it would re-recognize the keyboard and optical-mouse.

The kb which had stopped working altogether and the om which was working, but it's right-click-button was not responding at all, after I had unhooked and then rehooked both of them, after the kb was dropped and the kb and om's wires were all tangled up ... also had gone to Bios and turned on TPM, read about it then turned it off without saving any changes ... But now cannot boot computer ...

While trying to gety passed Startup Repair page went to Bios options page, and chose to do full diagnostics tests, all were all completed, shows that everything is 100% passed-ok ...

Problem Sig: StartupRepairOffline, Sig-01-02: 6.1.7600.16385 - 03: unknown, 04: 21198682 - 05: AutoFailover - 06: 9 - 07: BadDriver - OS Version: 6.1.7601.2.1.0.256.1 - Local ID: 1033

Startup Repair diag-details: Session details: System Disk = \Device\Harddisk0 Windows directory = D:\Windows AutoChk Run = 0 # of root causes: 1 - Root cause found: SUR has tried several times but still cannot determine the cause of the problem.

On restart boots to box-type admin screen, seems to be starting normally, but goes to the same box-type admin screen again, and not the full Win-7 sign-in page, after signing in it then goes back to Bios choice page for: Startup Repair or start Windows normally ... Cannot get out of this repeating behavior loop ... Is it trying to mistakenly boot to D:\Windows ( AutoChk Run = 0 ) ... Now when trying to use system restore a msg says: error: (0x8000ffff) ...
 
Solution
Whith odd no boot issues, and when the system can't repair the Windows setup, I usually start with a different hard-drive, new or a spare working one, and see if Windows runs fine on that. You will need a Windows disk for that though. I would not upgrade to 8, 10 is much better to use if you are going to 8 from 7. Either stick with Win 7, or go to 10.
Reset the BIOS to defaults. Just dropping the keyboard would not do anything to the system at all to cause a boot issue, but playing around in the BIOS could.

Without a repair disk, you can't do much else here. Don't know what you mean about it trying to boot to D:\Windows, what is that? Do you have a dual boot setup?
 

welner

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Jul 20, 2016
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Thanks for your help ...

That reference to: "was it trying to boot to D:\Windows," was "it" being mentioned in the the "Startup Repair report," which was displayed after the SR attempt ended with this msg: "Windows cannot repair this computer automatically ..."

[[ Startup Repair diag-details: Session details: System Disk = \Device\Harddisk0 Windows directory =

[ D:\Windows AutoChk Run = 0 ]

# of root causes: 1 - Root cause found: SUR has tried several times but still cannot determine the cause of the problem. ]]

I edited the original comment for more updated info, including: "Frday: I reset the cmos battery, pressed pwr button, put battery back in, turned on computer, reset time in Bios, no change to original "computer staring problem ..." When in Bios I rest all settings to their proper settings ...

Also right before this problem started their was a forced shutdown, bcs with only 4-gb-mem, the task-manager was reporting 95%-mem-usage, (15%-pcu-usage) and I was rushing to shut the pc's open programs down in order to restart the pc, so it would re-recognize the keyboard and optical-mouse. The kb which had stopped working altogether and the om which was working, but it's right-click-button was not responding at all, after I had unhooked and then rehooked both of them, after the kb was dropped and the kb and om's wires were all tangled up ...

If you ask more questions I can give you more info so you can suggest any possible fixes or work-arounds, before I get hold of a Win 7 repair disc or new Win 8.1 disc, which would be by the end of next week ...

I will be ordering a repair-recovery disc and am also considering upgrading to Win 8.1 ...
 
Whith odd no boot issues, and when the system can't repair the Windows setup, I usually start with a different hard-drive, new or a spare working one, and see if Windows runs fine on that. You will need a Windows disk for that though. I would not upgrade to 8, 10 is much better to use if you are going to 8 from 7. Either stick with Win 7, or go to 10.
 
Solution