burningpatch :
So I checked the TOS and its fine. They say up to "something" (I cant remember what, but I know they're providing what they say. And to clarify, I'm happy with the roughly 9/1 that I'm getting to my modem, I'd just like to receive that on my computer. So the next step is the modem router, but what exactly?
Again, I will tell you you can't get just that speed to ONE and ONLY one computer unless that is the ONLY device connected (Wifi off and nothing else cable in). If one person's cell phone is on, it will connect and check FB messages,. email, updates to the OS, weather, news, every few minutes,.... so you will not achieve 9/1 your happy with. Even at 2AM.
So to see if the Router is the issue, turn off the Wifi, have only your computer WIRED into it, and test. Does it / NOT give you the speed. If it does not, then try a second computer same way and see does it on that second one.
IF YES on 2nd but no on YOURS issue is solely with your computer.
If NO on both, then logic says issue with the Modem. I would first get the manual and do a HARDRESET.
Then test again WIRED. Again same test. IF still NO on both, then the router is failing and should be replaced.
IF your computer does work, and gets speed, then try it wirelessly. Does it still get it with in 5 feet (no closer) to the router? If NO then there is a problem, test with a 2nd WIFI computer. IF YES 2nd but no on YOURS issue is solely with your computer WIFI. If NO on both, then issue is with the WIFI in general.
If WIFI in general, how many other 'wifi' signals do you detect (listed?). If you see ALOT then you need to change the RADIO channel on it and make sure it doesn't say the same name (Neighbor says NetGear, your says Netgear.. OOPS same name!). Then you need to eliminate any other 'interference' near by. Like Oh yeah I sit the Wifi on top of the Monitor/Speaker/etc... OOOPS electrical signal interference. Move it over to by itself...
And so on.. there is many more steps in each little part... but lets see what we can do up to this point to eliminate the suspects.