Random squares 980ti gpu issue or windows 10?

duhzombie · Jul 25, 2016

Posted this in the windows 10 forums yesterday with not much success anymore help would be greatly appreciated.

Ok so earlier this week I noticed the small boxes all over my screen thinking it had something to do with one of the games I had been playing I reinstalled that game and restarted my pc. After the restart I didn't see this issue again for about a day then it came back worse but due to work was unable to do much until yesterday. I reformatted my pc and it seemed to work until I installed the driver for my 980ti and I got these random square riddled all over my programs some being see through and some being just off color. Its only after I do the reinstall of the driver so not sure if its a hardware issue. I feel I've narrowed it down to a driver issue but I don't know of anything else it could really be haven't really seen anything like this before. I've included a video of what I'm experiencing.

https://www.youtube.com/watch?v=V8X84aKGBkE

Didnt really notice before but my desktop background and toolbar do not seem affected. I only get issues on the toolbar when opening or doing the previews on it.

Pc Specs:
Operating System: Windows 10 Pro 64-bit
CPU: Intel Core i7 6700K @ 4.00GHz Skylake 14nm Technology
RAM: 16.0GB Dual-Channel @ 1000MHz
Motherboard: Gigabyte Technology Co. Ltd. Z170X-Gaming 7 (U3E1)
Gpu: 2047MB NVIDIA GeForce GTX 980 Ti (Gigabyte)
Storage: 931GB Samsung SSD 850 EVO 1TB (SSD)
Monitor: x2 VS248 (1920x1080@60Hz)

James Mason · Jul 25, 2016

Does sound like a driver issue, try the following.

So you actually reformatted as in doing a clean (deleting everything) reinstall of windows 10?

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download

duhzombie · Jul 25, 2016

James Mason :

Does sound like a driver issue, try the following.

So you actually reformatted as in doing a clean (deleting everything) reinstall of windows 10?

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download

Yes I did a clean reinstall with no changes after reinstalling the driver. I just tried your solution but still getting the same issue currently.

James Mason · Jul 25, 2016

So uhh, this:

Gpu: 2047MB NVIDIA GeForce GTX 980 Ti (Gigabyte)

Isn't right. A 980ti has 6GBs of vram. Where'd you get this 980ti from? and where'd you get those stats for it?

duhzombie · Jul 25, 2016

James Mason :

Got the card new off amazon a few months back. I used speccy to get my info not sure why its showing that never noticed it before.

James Mason · Jul 25, 2016

duhzombie :

If you look at your amazon cart/order history, can you find the page you bought it from?

I'm wondering if you got a knock-off card.

Try running GPU-z to see what it says: https://www.techpowerup.com/gpuz/

If your card is new enough, it may still have the manufacturers warranty and they'll replace it if both Speccy and GPU-z are reporting only 2047mbs of Vram.

duhzombie · Jul 25, 2016

James Mason :

Got this one:
https://www.amazon.com/gp/product/B00ZJP9DMC/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
On gpu-z I got 6144mb I'll include a pic incase I'm reading anything wrong
http://gpuz.techpowerup.com/16/07/25/p6z.png

James Mason · Jul 25, 2016

If you run a GPU benchmark/stress test what happens?

I'm guessing it may still be a faulty GPU...

What about if you try just one monitor? how exactly are your monitors hooked up, are you using a spliter?

What if you try a "new" monitor or hdmi tv or something?

duhzombie · Jul 25, 2016

James Mason :

When I did the heaven benchmark at the highest settings there is no issues. No random squares nothing. I played World of Warcraft with not many issues as well earlier today. The only issues were when i would click away onto my second monitor to watch a video or something the problem would return only to go away once i clicked back onto the game.. It would sometimes do it during loading screens but its never consistent. As for using one monitor i tried that earlier today but didn't have any luck either.
I will try on my tv when i get home. Just got my old card to try and see if its the card or not.

duhzombie · Jul 28, 2016

James Mason :

Ok, sorry for the delay been dealing with work and general things. Ive tried my gpu on multiple computers and it is indeed my gpu. Im in the process of getting it RMA from gigabyte. Thank you for your help

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