New motherboard, same problem. Q-code 35. What's the issue?

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goinginsane

Commendable
Jun 20, 2016
12
0
1,510
My 1 month old build shut off unexpectedly (no blue screen). Q-code 35 (up to 36 is post-memory initialization) displays. I had replaced the motherboard due to a bios issue I caused while tryingto fix it. So, brand new motherboard, same type, installed an hour ago. Q-code 35, no post. Has new RAM.

Here is the part list.

http://pcpartpicker.com/list/Gsdn7h

Any ideas?

Update: I found someone with the exact same problems, slightly different board (maximus hero instead ranger) and theirs was a CPU issue, so I am thinking that's this issue too. To check intel for RMA, I need an FPO/ATPO number. The ATPO can only be read bya 2d matrix scanner. How am I supposed to get the ATPO number?
 
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G

goinginsane

Commendable
Jun 20, 2016
12
0
1,510


Thank you, I called intel and they said it was the same as a serial number, so I was able to get the one off the box. They have given me an RMA number and I'll be sending it off. I hope this is all I need..I am so ready. I've sunk over $1900 into this and only got to use it for a month. :(

 
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johnbl

Polypheme
Nov 4, 2012
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The asus q code 35 I think was related to the cpu cache memory. I would check the cpu voltage and run the Intel processor diagnostics from Intel. https://downloadcenter.intel.com/download/19792
You might have to change the vcore if it is too low.

You should. Check your motherboard manual for the exact asus q code text. I would hope they would not change them between boards. Big difference between memory and cpu memory on what you would check to fix the problem. It would be a shame to pull a cpu only to find the score is too low.
 
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G

goinginsane

Commendable
Jun 20, 2016
12
0
1,510


Hi! Thank you for the reply. I'll be honest, I couldn't tell a CPU from a GPU just a couple months ago - I have to ask if this all can be "dumbed down" for me? I already sent the CPU back to Intel, they are sending a new one, but if I am hearing you right maybe even a new one will be problematic? What is a Vcore?

 
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johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
It is the voltage to the cpu, controlled by a bios setting.



 
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