Hi guys recently bought a 480gb kingston now v300 from ebay- guy said its new but hed opened but not used. Ive loaded windows 7 and upgraded to windows 10. My issue is every now and then it freezes and when i restart it says no bootable device found and loads bios sometimes it will reboot fine sometimes i must open case and disconnect ssd and reconnect. Ive tried new sata and power cables- i think the sata cable helped as it did this less i also tried a few different sata ports on my motherboard. Ive returned to my original 1tb wd blue hdd no issues at all runs perfect no matter which cables i use- i ran the seagate ssd test software and it comes back all is good s.m.a.r.t test etc. Ebay seller has deleted account- can i deal with kingston direct without reciept or is there anything else i can try to fix?
Kingston ssd crashing
- Thread starter gregkane
- Start date
Solution
Boogieman_WD
Judicious
- Jul 31, 2014
- 6,050
- 2
- 35,960
Hey there, Greg.
Well, unfortunately everything points to the SSD itself. I'm not sure if you can deal with the manufacturer directly by having only the serial number of the drive, but it wouldn't hurt to contact their customer support and ask.
Other than that you could try upgrading the SSD's firmware if there's an available update, to see if that fixes the issue. But, if the guys has already deleted the account, it really might have been a scam. Let's hope that this is not the case though.
Good luck! Please let me know how it goes.
Boogieman_WD
Well, unfortunately everything points to the SSD itself. I'm not sure if you can deal with the manufacturer directly by having only the serial number of the drive, but it wouldn't hurt to contact their customer support and ask.
Other than that you could try upgrading the SSD's firmware if there's an available update, to see if that fixes the issue. But, if the guys has already deleted the account, it really might have been a scam. Let's hope that this is not the case though.
Good luck! Please let me know how it goes.
Boogieman_WD
Cheers m8! I have submitted a refund to ebay so we will see what happens- with kingston can they not tell how old the drive is from the serial and therefore if there is warranty? How do i uograde firmware? Also my initial thoughts are its a conection issue as sometimes had to disconnect and reconnect?
Boogieman_WD
Judicious
- Jul 31, 2014
- 6,050
- 2
- 35,960
I hope that everything turns out for the best.
Perhaps the guys there can tell you more about the drive and if it's under warranty or not. You could check out the manufacturer's website for instruction and firmware updates available. Unfortunately I can't be of much help with that in particular regarding this drive.
I doubt that this is a connection issue, since you've tried different ports and cables, with which you other drives work just fine. You could also try updating/resetting your BIOS/UEFI to see if anything changes, but again, you'll have to check the motherboard's User Manual or the manufacturer's website for more details on that.
Perhaps the guys there can tell you more about the drive and if it's under warranty or not. You could check out the manufacturer's website for instruction and firmware updates available. Unfortunately I can't be of much help with that in particular regarding this drive.
I doubt that this is a connection issue, since you've tried different ports and cables, with which you other drives work just fine. You could also try updating/resetting your BIOS/UEFI to see if anything changes, but again, you'll have to check the motherboard's User Manual or the manufacturer's website for more details on that.
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