Cannot connect to wired LAN on laptop

My laptop is an old Sony VAIO (model number: PCG-7185L) and I have been having this reccuring issue regarding connecting to the internet via an Ethernet cable. I am now in an internship in Germany and this issue is happening in my student dorm. There is no the issue with the connection (I have contacted the persons in charge) as I have tried it with another device running Linux (I changed the MAC address of that device to match mine because worked fine the contract is in such a way that I can only connect one device) and the internet worked fine.

I need to mention that connecting via Ethernet cable worked before (last time was on Monday) so it is not a configuration issue. I also excluded any possible driver issues.

To describe in more detail: If I plug the Ethernet cable there is the pending circle on the internet connection for 1-2 seconds. After that you can very briefly see the yellow exclamation mark that turns immediately into a red X (as if the cable wasn't plugged at all). I have tried detaching and reconnecting the cable (on both ends) and still no luck. I contacted the responsible persons to reset my access point and still it doesn't work (on the Laptop with Linux installed it works fine, but that is not my laptop). It may be a hardware issue?

Just to note, The wifi connectivity works fine (on networks at the university) but I cannot connect to wifi in my room unless I cancel my (wired) contract and opt for the wireless one. I really don't want to do that as there is less bandwidth and the connection is not as reliable in terms of signal.

Looking forward to possible solution to the issue.
Thank you for reading this thread.
 
Solution
First try another known working ethernet cable. Does not take much for a cable to fail either intermittently or fully.

Also your Access Point: How is it connected - ethernet wall jack by any chance. Just like the ethernet cable is does not take much for a wall jack to create problems. Unfortunately the probem could be the punch down connections on either end or the cable between.

Does not really explain why the Linux laptop worked which does put some focus on your Sony laptop. Try using someone else's wired connection and see if the problem follows the Sony laptop. Maybe borrow a USB network adapter and try that to get away from the built in ethernet.

Goal is to narrow the problem down.

Ralston18

Titan
Moderator
First try another known working ethernet cable. Does not take much for a cable to fail either intermittently or fully.

Also your Access Point: How is it connected - ethernet wall jack by any chance. Just like the ethernet cable is does not take much for a wall jack to create problems. Unfortunately the probem could be the punch down connections on either end or the cable between.

Does not really explain why the Linux laptop worked which does put some focus on your Sony laptop. Try using someone else's wired connection and see if the problem follows the Sony laptop. Maybe borrow a USB network adapter and try that to get away from the built in ethernet.

Goal is to narrow the problem down.
 
Solution


The ethernet cable works fine as proved by the connection on the Laptop running Linux. I also tried connecting on ethernet while booting from a Ubuntu usb stick. Still the same issue. Also, I don't think trying on another access point (ethernet wall jack) will solve the issue. I also cannot do that because I need to change my MAC address in order to try that, a function not supported on windows (on Linux it is supported).

I have been seriously thinking about getting a USB network adapter. Maybe I'll or order it tonight on ebay or amazon. Do you recommend one with with USB 2.0 or USB 3.0? What are the bandwidth constrains of such an adaptor? P.S. Even though my laptop only has USB 2.0, the USB 3.0 one could prove useful in the future.

 

Ralston18

Titan
Moderator
Trying another ethernet wall jack is not to solve the problem per se. If other computers work on that wall jack and your Sony does not then the indicates a problem with respect to the Sony. Point being to methodically eliminate potential causes.

As for changing Window's MAC address:

http://www.howtogeek.com/192173/how-and-why-to-change-your-mac-address-on-windows-linux-and-mac/

As for USB 2.0 versus USB 3.0; yes, go for USB 3.0 to "future proof" a bit. Be sure that network adapter is truly USB 3.0 versus USB 3.0 "compatible" - which basically means it will fit and work in a USB 3.0 port but will only be at USB 2.0 speeds. Some manufacterer's use mis-leading or vague wording so double check the product.
 


My ordered Network to USB adaptor should arrive tomorrow. By the way, thank you for the guide on changing the MAC adress.

It works very well even I if I ordered a USB 2.0 adaptor. I just asked for the network administrators to change my previous MAC adress with this one (even if changing the MAC adr)ess of this device would have also worked).