Kernel error 441, please HELP IM DESPERATE

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A

ace31220

Commendable
Jun 20, 2016
12
0
1,510
Hello i bought my laptop from msi about 2 months ago and ive been getting "nvidia display driver has stopped responding and has recovered" almost every time i start my computer and ill bsod and then go into a reboot loop for about 5 times and then i can use my computer.
i have tried:
- using drivers on msi's website
-re downloading latest drivers with clean install in safe mode
- and any other thing i could find (creating my own power plan, changing my gpu power plan disabling fast start up, updating bios/firmware and soooooo much more)
but no luck at all

After looking farther into it (through my crash logs) i found i would get kernel error 41 which means my gpu ran into an error it couldn't recover from and restarted. Then looking into what that problem was i found out it was kernel error 441 which is what it cannot recover from and whats been giving me my bsod (error down bleow and the pic\\ven things is just a gtx 970m)
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Device PCI\VEN_10DE&DEV_13D8&SUBSYS_11341462&REV_A1\4&3a8aa89&0&0008 could not be migrated.

Last Device Instance Id: PCI\VEN_10DE&DEV_13D9&SUBSYS_11341462&REV_A1\4&9F32B3&0&0008
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Location Path: PCIROOT(0)#PCI(0100)#PCI(0000)
Migration Rank: 0xF000FFFFE0000122
Present: false
Status: 0xC0000719


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>441</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2016-07-14T17:16:00.118036400Z" />
<EventRecordID>830</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="6280" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>MSI</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="DeviceInstanceId">PCI\VEN_10DE&DEV_13D8&SUBSYS_11341462&REV_A1\4&3a8aa89&0&0008</Data>
<Data Name="LastDeviceInstanceId">PCI\VEN_10DE&DEV_13D9&SUBSYS_11341462&REV_A1\4&9F32B3&0&0008</Data>
<Data Name="ClassGuid">{4D36E968-E325-11CE-BFC1-08002BE10318}</Data>
<Data Name="LocationPath">PCIROOT(0)#PCI(0100)#PCI(0000)</Data>
<Data Name="MigrationRank">0xf000ffffe0000122</Data>
<Data Name="Present">false</Data>
<Data Name="Status">0xc0000719</Data>
</EventData>
</Event>
---------------------------------------------------------------------------------------------------------------------------

also oddly enough these 2 information logs are always after it

---------------------------------------------------------------------------------------------------------------------------
Driver Management has concluded the process to add Service nvlddmkm for Device Instance ID PCI\VEN_10DE&DEV_13D8&SUBSYS_11341462&REV_A1\4&3A8AA89&0&0008 with the following status: 0.
---------------------------------------------------------------------------------------------------------------------------
Driver Management concluded the process to install driver nvmii.inf_amd64_9c677273b62dfd5f\nvmii.inf for Device Instance ID PCI\VEN_10DE&DEV_13D8&SUBSYS_11341462&REV_A1\4&3A8AA89&0&0008 with the following status: 0x0.
---------------------------------------------------------------------------------------------------------------------------

Anyway im not sure if this is a driver or hardware issue or whatever but something i did find weird is i get the error a lot less when i disable nvidia wave (sound driver)


TO anyone who can help in anyway thankyou, please dont hesitate to respond im in desperate need of a soultion


System specs
---------------------------------------------------------------------------------------------------------------------------
------------------
System Information
------------------
Serial Number: 9S7179111242ZF9000254
Product Name: GE72 2QF
OS: Microsoft Windows 10 Home 64-bit
Windows Product Key: no no no, not today
HDI Build: ZS7-16J1TM4-CS9 3.TC1.A1.1.0.1
BIOS Version: E1791IMS.113
BIOS Release Date: 2016/04/19
EC Version: 1791EMS1 Ver5.06, 07/03/2015
CPU: Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz
Memory: 16 GB @ 800 MHz
- 8192 MB, DDR3-1600, Kingston MSI16D3LS1MNG/8G
- 8192 MB, DDR3-1600, Kingston MSI16D3LS1MNG/8G
Graphics: NVIDIA GeForce GTX 970M, 3072 MB
Graphics: Intel(R) HD Graphics 5600, 1024 MB
VBIOS Version: 84.04.26.00.29
Drive: HDD, HGST HTS721010A9E630, 931.51 GB
Drive: HDD, SanDisk Cruzer , 14.91 GB
Network: Intel(R) Dual Band Wireless-AC 3160
Network: Killer e2200 Gigabit Ethernet Controller



Name: Windows(R), Core edition
Description: Windows(R) Operating System, OEM_DM channel
Partial Product Key: Not in my house
License Status: Licensed
 
Solution
J
Ignore the power error 41 it will happen. With any shutdown that did not complete. Ie bug check or power failure.
You had two devices with a status error of 0. This generally means success is ignore these two errors.
The last error 0xc0000719 STATUS_CONTEXT_MISMATCH is the o e to focus on. But the fact that the system thinks the device is not present means you need to reset the bios and re configure. This will rebuild the list of hardware that the bios passes to windows. I would then go and disable any unused sound sources via control panel. I assumed you have all ready applied the motherboard driver updates. If the problem is not fixed then set your memory dump to kernel and put the next memory dump on server, share the file...
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J

johnbl

Polypheme
Nov 4, 2012
10,072
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67,090
Ignore the power error 41 it will happen. With any shutdown that did not complete. Ie bug check or power failure.
You had two devices with a status error of 0. This generally means success is ignore these two errors.
The last error 0xc0000719 STATUS_CONTEXT_MISMATCH is the o e to focus on. But the fact that the system thinks the device is not present means you need to reset the bios and re configure. This will rebuild the list of hardware that the bios passes to windows. I would then go and disable any unused sound sources via control panel. I assumed you have all ready applied the motherboard driver updates. If the problem is not fixed then set your memory dump to kernel and put the next memory dump on server, share the file for public access and post a link.
 
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Solution
A

ace31220

Commendable
Jun 20, 2016
12
0
1,510



hey sorry i took so long to reply, i will try this and get back to you, but i really appreciate that you're doing this for me (helping out) ive been trying for weeks and i just am at a loss so any form a solution is a miracle
 
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A

ace31220

Commendable
Jun 20, 2016
12
0
1,510


Alright, sorry to bother you but it came back, so i did what you said and set my memory dumps to kernel and i got the 4 most recent ones that forced me into a restart loop until my laptop could "function" hope you can help and if not thats ok, at least you tried , thank you

https://www.dropbox.com/s/au3f7d6s57yfrtg/memory%20dumps.RAR?dl=0
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
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67,090
most likely the old msi overclocking driver will the most likely cause of these problems.
(bad overclock voltages applied by the driver)

your cpu came out in june of 2015, you have a old overclocking driver from 2012.
MSI Afterburner driver
remove:
C:\Program Files (x86)\MSI\SUPER CHARGER\NTIOLib_X64.sys Thu Oct 25 03:27:58 2012

this is the intel overclocking driver you should also remove it until your system is stable.
C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\Drivers\IocDriver\64bit\iocbios2.sys Thu May 28 13:42:10 2015

most of the the motherboard drives should be updated:
https://www.msi.com/Laptop/support/GE72-2QF-Apache-Pro-5.html#down-driver&Win10 64

machine:
BIOS Version E1791IMS.113
BIOS Starting Address Segment f000
BIOS Release Date 04/19/2016
Manufacturer Micro-Star International Co., Ltd.
Product MS-1791
Version REV:0.B
Processor Version Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz
Processor Voltage 8bh - 1.1V
External Clock 100MHz
Max Speed 2700MHz
Current Speed 3500MHz



 
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A

ace31220

Commendable
Jun 20, 2016
12
0
1,510

sorry to bother you again, i updated the mobo drivers, and deleted all files from the super charger folder, and unistalled the intelxtu over clock program and the problem still presisits heres the new dump files
if you cant help its alright, bu thanks anyway

https://www.dropbox.com/s/f6bpl5nzg4v7e3l/2%20minidump.RAR?dl=0

 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
be sure to update these drivers for windows 10:
https://www.msi.com/Laptop/support/GE72-2QE-Apache.html#down-driver&Win10 64
(make sure this is the correct motherboard)

the audio driver update for the motherboard could be the fix for both of the below bugchecks.
you have the windows generic audio driver for your motherboard installed rather than the custom one provided on the website.
audio conflicts can cause your gpu audio support to crash your GPU.



second bugcheck was also in the nvidia driver but its stack is corrupted. This often happens with audio driver conflicts between the GPU sound support and the motherboard sound support.
you would update this file:
Realtek High Definition Audio Function Driver
SystemRoot\system32\drivers\RTKVHD64.sys Mon Jun 15 05:57:52 2015
best to get the update from your motherboard vendor but you can also try the chip vendor:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
-----------
last bugcheck was a graphics driver not responding, the system tried to reset the hardware but it did not reset and a error was returned.
the error code was 0xc000009a which means: Insufficient system resources exist to complete the API.

the system thinks it is out of memory. system uptime was 2 minutes 51 seconds.

you would have to provide a kernel memory dump in order to figure out why the system thinks it is out of resources.
change the memory dump type to kernel https://community.sophos.com/kb/en-US/111474
put the file c:\windows\memory.dmp on a server when you get the next bugcheck.
Then post the link.

you could also download poolmon.exe from the windows ddk, find the pool tag that is using all of the resources, look up the name in pooltag.txt to find out what component has the problem. I would guess it is going to be a network driver bug messing with the nvidia shadowplay or shield driver.
you could also just disable those two nvidia services and see if you still have the problem. They tend to be very sensitive to network driver bugs.
 
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A

allant

Distinguished
Mar 6, 2015
21
0
18,510


 
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