Asus Z170I mITX. HyperX Cloud II Logo Always on!?

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dminzi

dminzi

Commendable
May 27, 2016
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0
1,530
For some reason the logo on my Cloud II is constantly on, even if the computer is powered down or in sleep mode. I have disabled the asus USB sleep charge thingy, but it still doesnt turn off. It it beyond annoying when trying to go to sleep... Please help me.
 
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dminzi

dminzi

Commendable
May 27, 2016
35
0
1,530


I contacted asus support and this is what I got in reply:

"Thank you for contacting ASUS Technical Support.

I understand that your motherboard USB ports stay powered after shutdown.

I apologize for the inconvenience caused. I will be more than happy to help you.

In this case, I request you to follow the troubleshooting given below and let us know the result so that I will be able to proceed further.

1. Please enable EUP or ERP on your UEFI BIOS settings.

2. If the issue still persists, please go to Device manager -> USB->Power management,and select "Allow the computer to turn off this device to save power"."

I tried using their suggestions, but again the LED was still on. I have all of the passive charging options off in the bios and the power management options were already checked. I have no idea what is going on!
 
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