Locked out of my galaxy note 4; Need the pictures/videos

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Tweaksta

Commendable
May 19, 2016
7
0
1,510
Hi,

I posted earlier because my galaxy note 4 over heated during in the night the finger scanner stopped working, and when I try to enter my password it replies with finger scan not accepted, I'm happy to hard reset the phone but need the photos and videos from it, from when I got engaged in venice, only programs I have found that can do this require £50 to complete the job.
I realize the forum doesn't allow bypassing the password that's fine, I simply want the photos n videos and I can hard reset phone, but can someone recommend a program or way to retrieve the photos and videos, really desperate for the help.
 

bignastyid

Titan
Moderator
If the data is on the internal memory getting to it requires the password, if not what would be the point of having security measures on the phone. Contact your service provider they can verify you own the device and hopefully provide tech support. We can't verify you are the owner and will not assist in accessing the phone. Also you may want to start keeping backups of important data, just think of what would have happened if the phone was destroyed or lost.
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