- Jun 4, 2016
- 34
- 0
- 1,530
Gents,
I posted this over at the MSI forums but want to also get wider community input as well.
I've run into an issue on a new build that I can't nail down and need your advice on my next steps so I'll try to give you all the information I have and what I tried. This is a NEW build that was built about 3 weeks ago. Everything ran fine until today when it all went wrong.
Everything worked fine today when I booted up so I decided to play Witcher 3 which I've been playing with no issues (with the exception of a freeze for a second or two in big cities when the CPU hit's 100%) but those are few. Anyway at the main menu screen (not playing at yet) today it locked up for the first time. Had to use reset button as CNT-ALT-DLT didn't work and on reboot the problem appeared.
Problem:
No matter what I do I can't get GTX 960 out of 800X600 resolution safe mode or resolve it's conflict.
Description of how it Boots Events:
1. Starting the PC (powering on) this is what happens between devices.
2. The GPU lights up and monitor is Blue (active)
3. Four seconds later GPU lights OFF, VGA on motherboard turns RED and Monitor goes AMBER (no signal)
4. Six seconds later GPU lights ON, RED VGA light goes OFF and Monitor goes Blue (active)
At this point it loads the bios screen at 800X600 resolution and same if I enter windows. With or Without the Nividia drivers installed I can not change the desktop resolution and device manager reports the device is disabled and conflicts. All functions on "Change Display Settings" beyond 800X600 is "greyed out" and under "Properties" it's all blank. Checking "resources" it's conflicting with the Intel CPU resources. Also on boot-up a small graphic glitch appears on the screen for a few seconds (3 wide lines) then goes away.
Steps I've taken and it's result:
1. Removed and Reinstalled Drivers. NONE
2. Removed and re-seat GPU NONE
3. Double Check voltages from PSU for stability (fine 12.34v on 4 rails) NONE
4. Remove all drivers and let Windows 7 install it's own. NONE
Now. Here's where my trouble shooting skills are at a loss. Thinking it's now a GPU issue I removed all drivers and installed my old GTS 450 to test.
GTS 450 Boot events:
1. Power PC.... Motherboard VGA (RED) and Monitor Blue (active)
2. Three seconds later VGA RED goes OFF and enters BIOS and Windows at high resolution.
3. Installed Nivida drives rebooted and checked settings in device manager and desktop and it's all fine at 1920X1200
At this point thinking the GTX 960 is the issue (which it still may be) I installed it (without nvidia drivers) in another PC running Windows 7 to test and it worked fine in that PC at a higher resolution (Not 1920X1200 though as that monitor didn't support it) with default Windows drivers. So the card works in the other PC but not my new build at the moment (worked fine for 3 weeks) and my older GTX 450 card works in the new build (which I'm using now) which suggests the motherboard is not the issue (or is it). As the bios screen is effected by the issue before Windows loads this suggests a hardware issue not software.
Thoughts? Advice? Next Steps?
PS: Sorry for the long post. Wanted to give as much info as I could.
PC Specs:
MSI Z170a Gaming 3 (bios ver A.4)
G.Skill Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 2133
Intel Core i3-6100 3M 3.7 GHz LGA 1151
MSI GeForce GTX 960 DirectX 12 GTX 960 GAMING 100ME
Rosewill DU850 850watt PSU
Windows 7 Pro 64bit (SP1+Updates)
Hanns.G HG281 @1920X1200 60hz
I posted this over at the MSI forums but want to also get wider community input as well.
I've run into an issue on a new build that I can't nail down and need your advice on my next steps so I'll try to give you all the information I have and what I tried. This is a NEW build that was built about 3 weeks ago. Everything ran fine until today when it all went wrong.
Everything worked fine today when I booted up so I decided to play Witcher 3 which I've been playing with no issues (with the exception of a freeze for a second or two in big cities when the CPU hit's 100%) but those are few. Anyway at the main menu screen (not playing at yet) today it locked up for the first time. Had to use reset button as CNT-ALT-DLT didn't work and on reboot the problem appeared.
Problem:
No matter what I do I can't get GTX 960 out of 800X600 resolution safe mode or resolve it's conflict.
Description of how it Boots Events:
1. Starting the PC (powering on) this is what happens between devices.
2. The GPU lights up and monitor is Blue (active)
3. Four seconds later GPU lights OFF, VGA on motherboard turns RED and Monitor goes AMBER (no signal)
4. Six seconds later GPU lights ON, RED VGA light goes OFF and Monitor goes Blue (active)
At this point it loads the bios screen at 800X600 resolution and same if I enter windows. With or Without the Nividia drivers installed I can not change the desktop resolution and device manager reports the device is disabled and conflicts. All functions on "Change Display Settings" beyond 800X600 is "greyed out" and under "Properties" it's all blank. Checking "resources" it's conflicting with the Intel CPU resources. Also on boot-up a small graphic glitch appears on the screen for a few seconds (3 wide lines) then goes away.
Steps I've taken and it's result:
1. Removed and Reinstalled Drivers. NONE
2. Removed and re-seat GPU NONE
3. Double Check voltages from PSU for stability (fine 12.34v on 4 rails) NONE
4. Remove all drivers and let Windows 7 install it's own. NONE
Now. Here's where my trouble shooting skills are at a loss. Thinking it's now a GPU issue I removed all drivers and installed my old GTS 450 to test.
GTS 450 Boot events:
1. Power PC.... Motherboard VGA (RED) and Monitor Blue (active)
2. Three seconds later VGA RED goes OFF and enters BIOS and Windows at high resolution.
3. Installed Nivida drives rebooted and checked settings in device manager and desktop and it's all fine at 1920X1200
At this point thinking the GTX 960 is the issue (which it still may be) I installed it (without nvidia drivers) in another PC running Windows 7 to test and it worked fine in that PC at a higher resolution (Not 1920X1200 though as that monitor didn't support it) with default Windows drivers. So the card works in the other PC but not my new build at the moment (worked fine for 3 weeks) and my older GTX 450 card works in the new build (which I'm using now) which suggests the motherboard is not the issue (or is it). As the bios screen is effected by the issue before Windows loads this suggests a hardware issue not software.
Thoughts? Advice? Next Steps?
PS: Sorry for the long post. Wanted to give as much info as I could.
PC Specs:
MSI Z170a Gaming 3 (bios ver A.4)
G.Skill Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 2133
Intel Core i3-6100 3M 3.7 GHz LGA 1151
MSI GeForce GTX 960 DirectX 12 GTX 960 GAMING 100ME
Rosewill DU850 850watt PSU
Windows 7 Pro 64bit (SP1+Updates)
Hanns.G HG281 @1920X1200 60hz
Facebook
Twitter
Instagram