So my the hard drive in my Dad's laptop crashed about two weeks ago. It originally came with windows 7, but he updated to windows 10 about 6 months ago. It was refurbished and under a new warranty so he called Dell and they sent him a new Hard Drive that had a preloaded version of Windows 7 installed on it. He replaced the bad hard drive with the new one and it booted fine with no issues.
Like any fresh installation of windows, it needed to search for and install updates. However, it spent nearly 14 hours in the windows update manager with "searching for updates" displaying, yet gaining no progress. He tried to force it to update by installing microsoft service packs, it still wouldn't update. He later found an aspect that he could update to windows 10 (even though it was past July 29), but that wouldn't work either. Essentially, his computer is just constantly searching for windows updates after he installed the new hard drive, no matter what he does, it can't find the updates that are there.
Does anyone have any thoughts as to why this is happening, or how to solve it?
(He also plans to contact Dell again about getting a hard drive installed with windows 10, because that is what he had before the previous drive crashed)
Thanks Everyone!
Like any fresh installation of windows, it needed to search for and install updates. However, it spent nearly 14 hours in the windows update manager with "searching for updates" displaying, yet gaining no progress. He tried to force it to update by installing microsoft service packs, it still wouldn't update. He later found an aspect that he could update to windows 10 (even though it was past July 29), but that wouldn't work either. Essentially, his computer is just constantly searching for windows updates after he installed the new hard drive, no matter what he does, it can't find the updates that are there.
Does anyone have any thoughts as to why this is happening, or how to solve it?
(He also plans to contact Dell again about getting a hard drive installed with windows 10, because that is what he had before the previous drive crashed)
Thanks Everyone!