Hello,
I am currently experiencing internet connectivity issues and I cannot figure this one out. Around a month ago I purchased a personal cable modem (Zoom 5341j) to get out of the modem lease fee from my ISP. It has worked great until yesterday, I am unable to connect wirelessly from my Netgear router or a wired connection, directly into the modem. I have full wifi bars on my phone when I use wifi but I am unable to get anything from the signal. I called Time Warner and they insisted I reboot, which I've done numerous times already with no luck. The women I was speaking with confirmed that the account was active and showed no trouble on their end. It is strange because all of the lights on the modem are correctly lit so I'm not even sure if that is the problem. When I connected by Ethernet from computer to modem, it wouldn't connect and when I ran a Windows diagnostic I received: "IP needs configured" or something along those lines. theres just so many options as to what the problem is and I'm struggling to figure this out. If anyone could help I would greatly appreciate it
I am currently experiencing internet connectivity issues and I cannot figure this one out. Around a month ago I purchased a personal cable modem (Zoom 5341j) to get out of the modem lease fee from my ISP. It has worked great until yesterday, I am unable to connect wirelessly from my Netgear router or a wired connection, directly into the modem. I have full wifi bars on my phone when I use wifi but I am unable to get anything from the signal. I called Time Warner and they insisted I reboot, which I've done numerous times already with no luck. The women I was speaking with confirmed that the account was active and showed no trouble on their end. It is strange because all of the lights on the modem are correctly lit so I'm not even sure if that is the problem. When I connected by Ethernet from computer to modem, it wouldn't connect and when I ran a Windows diagnostic I received: "IP needs configured" or something along those lines. theres just so many options as to what the problem is and I'm struggling to figure this out. If anyone could help I would greatly appreciate it