"One or More Network Protocols are Missing" seems unsolvable: Could it be the card?

AlagomSwede

Reputable
Jun 5, 2015
17
0
4,520
Hello.
After receiving a new router+modem following a thunderstrike that took out the internet in the area I've had problems with getting my main rig, the one connected during the storm, to connect to the internet. When I diagnose the problem I get the message in the title. Since then I've tried every solution from this webpage: http://appuals.com/best-fix-one-or-more-network-protocols-are-missing/. Non of these fixes solves the problem for me and I've started to suspect the network card to be the culprit. I can connect to the internet just fine using the same router and cables with my thinkpad t420 with the same settings as my rig. Is it possible then that it is the nework card on my motherboard that somehow got fried, maybe from a power surge going across the ethernet cable? If so, would it be possible to replace it without much trouble?
 
Solution
you can verify that it is a hardware problem by making a usb linux drive and boot to linux and see if you can connect. if linux works the card is good, if it doesn't it's toast. measure twice, cut once. you cannot replace the onboard networking components, you can add another one via a 1xPCIe slot or a PCI slot on the motherboard.
the laptop was the test of the rest of the network.

https://community.linuxmint.com/tutorial/view/744

R_1

Expert
Ambassador
you can verify that it is a hardware problem by making a usb linux drive and boot to linux and see if you can connect. if linux works the card is good, if it doesn't it's toast. measure twice, cut once. you cannot replace the onboard networking components, you can add another one via a 1xPCIe slot or a PCI slot on the motherboard.
the laptop was the test of the rest of the network.

https://community.linuxmint.com/tutorial/view/744
 
Solution

AlagomSwede

Reputable
Jun 5, 2015
17
0
4,520


Thanks for the tip. I'll try that and then we'll see where we go from there.

 

AlagomSwede

Reputable
Jun 5, 2015
17
0
4,520


Alright, I finally got Linux installed (first time doing this) and it seems like this is not a hardware problem. The PC connected just fine and I was able to browse around without a problem. Now I just need to get Windows to play nice with me. (sigh)
 

AlagomSwede

Reputable
Jun 5, 2015
17
0
4,520
Well then, I did the only thing I didn't think of doing, which was to simply download the driver for the network card from Intel's website and install it manually. Turns out that solved the problem. Thanks anyways, at least I didn't have to waste 40$ on a new card :)