Blue Screen Problem

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D

Daeva

Commendable
Aug 10, 2016
6
0
1,510
Hi, I have a BSOD problem since I updated my drivers with Live Update. It happens sometimes when I start windows, the windows welcome sound goes all buggy and then I have the blue screen wich can be BAD_POOL_CALLER or NON PAGED AREA. Can you please help me to figue out what is causing this error? here's the error details screenshots ( It's in french hope it doens't bother )
http://i64.tinypic.com/339tudf.png
http://i64.tinypic.com/vf9slg.png

and the DMP files
http://www.speedyshare.com/3zhAx/081016-5288-01.dmp
http://www.speedyshare.com/rx7A5/WER-17768-0.sysdata.xml

Thanks a lot.
 
Solution
P
Thats a good question! I have no idea, I've never built an MSI system. Just did a google search, it maybe the Liveupdate program. Uninstall it for now

This file NTIOLib_X64.sys by the looks of it belongs to that Liveupdate program as well.

There's 6 different versions of this file on your system from 3 different years. Looks like that can cause crashes too. So hopefully once you uninstall that program it removes these files as well


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johnbl

Polypheme
Nov 4, 2012
10,072
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67,090
the link to the memory dump returns file not found



 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
try a different cloud server like microsoft onedrive, or google docs. They work pretty good and do not try install malware on your machine like some of the free services do.



 
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Paul NZ

Polypheme
Sep 15, 2014
20,779
3
61,010
amifldrv64.sys is causing quite a few of the crashes. Looks like this belongs to the Flash Memory Writer utility that updates the BIOS. Uninstall it or update it. Is this an Asrock , or MSI system?

Daemontools is also a known cause of crashes

Wouldnt be surprised if Bitdefender is causing one of the crashes. Uninstall it then use their removal tool to remove the rest of it



 
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D

Daeva

Commendable
Aug 10, 2016
6
0
1,510
Thanks for your help. It's an MSI but I can't find what is this Flash Memory Writer Utility. I use MSI Live update 6 for driver updates, is that it?
 
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P

Paul NZ

Polypheme
Sep 15, 2014
20,779
3
61,010
Thats a good question! I have no idea, I've never built an MSI system. Just did a google search, it maybe the Liveupdate program. Uninstall it for now

This file NTIOLib_X64.sys by the looks of it belongs to that Liveupdate program as well.

There's 6 different versions of this file on your system from 3 different years. Looks like that can cause crashes too. So hopefully once you uninstall that program it removes these files as well


 
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Solution
D

Daeva

Commendable
Aug 10, 2016
6
0
1,510
Yeah it definetly must be the LiveUpdate since the BSOD started when I first used it for drivers update. I uninstalled it, Daemon tools too. I kept bitdefender because it's a very good antivirus and I prefer to wait and see if it's fixed before uninstalling it. I'll keep you posted on the progress. Thanks again.
 
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