I recently just bought a 1TB WD MyPassport Ultra. After 3 weeks it starts running very slow. My idea was to it send back to the store and claim the warranty. But there are so much important stuff in it and I really dont know how to back up all the files from the drive. Please help me to solve this problem ASAP. Thank you.
How to back up files from external hard drive
- Thread starter RIDZz
- Start date
dexxterlab97
Estimable
- Jul 4, 2016
- 2,148
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D_Know_WD
Judicious
- Jul 30, 2014
- 6,633
- 3
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Hi there RIDZz,
Sorry that you are facing some issues with your WD drive.
As the other guys have already suggested, you can simply drag and drop the data(copy/paste). Start with the most important stuff.
Once you've done that, you can test the drive with WD's DLG tool(both short and extended tests) and see what is wrong with it: http://products.wdc.com/support/kb.ashx?id=evmX2s
If the tests fail, then you should have no issues replacing the drive.
Let us know how this goes,
D_Know_WD
Sorry that you are facing some issues with your WD drive.
As the other guys have already suggested, you can simply drag and drop the data(copy/paste). Start with the most important stuff.
Once you've done that, you can test the drive with WD's DLG tool(both short and extended tests) and see what is wrong with it: http://products.wdc.com/support/kb.ashx?id=evmX2s
If the tests fail, then you should have no issues replacing the drive.
Let us know how this goes,
D_Know_WD
D_Know_WD
Judicious
- Jul 30, 2014
- 6,633
- 3
- 35,960
If the process takes too long, you can try to do the back up process under Ubuntu. Sometimes, Ubuntu handles failing drives better. Check this thread on the Ubuntu Live CD approach out: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode
You will need another flash drive or a CD(so you can boot Ubuntu from it), access the external drive and see whether the transfer speeds would be better.
Hope this will help,
D_Know_WD
You will need another flash drive or a CD(so you can boot Ubuntu from it), access the external drive and see whether the transfer speeds would be better.
Hope this will help,
D_Know_WD
D_Know_WD :
If the process takes too long, you can try to do the back up process under Ubuntu. Sometimes, Ubuntu handles failing drives better. Check this thread on the Ubuntu Live CD approach out: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode
You will need another flash drive or a CD(so you can boot Ubuntu from it), access the external drive and see whether the transfer speeds would be better.
Hope this will help,
D_Know_WD
You will need another flash drive or a CD(so you can boot Ubuntu from it), access the external drive and see whether the transfer speeds would be better.
Hope this will help,
D_Know_WD
I really apreciate your answer, but is there any other way that is much easily for me to back up my wd?
captaincharisma
Glorious
- Oct 13, 2004
- 10,963
- 76
- 45,290
RIDZz :
D_Know_WD :
If the process takes too long, you can try to do the back up process under Ubuntu. Sometimes, Ubuntu handles failing drives better. Check this thread on the Ubuntu Live CD approach out: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode
You will need another flash drive or a CD(so you can boot Ubuntu from it), access the external drive and see whether the transfer speeds would be better.
Hope this will help,
D_Know_WD
You will need another flash drive or a CD(so you can boot Ubuntu from it), access the external drive and see whether the transfer speeds would be better.
Hope this will help,
D_Know_WD
I really apreciate your answer, but is there any other way that is much easily for me to back up my wd?
there is no way to backup data fast if you have a lot of it. even SSD drives can be slow if your trying to transfer a lot of data from one disk to another
photonboy
Titan
- Jun 20, 2006
- 21,567
- 13
- 85,015
RIDZz :
D_Know_WD :
If the process takes too long, you can try to do the back up process under Ubuntu. Sometimes, Ubuntu handles failing drives better. Check this thread on the Ubuntu Live CD approach out: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode
You will need another flash drive or a CD(so you can boot Ubuntu from it), access the external drive and see whether the transfer speeds would be better.
Hope this will help,
D_Know_WD
You will need another flash drive or a CD(so you can boot Ubuntu from it), access the external drive and see whether the transfer speeds would be better.
Hope this will help,
D_Know_WD
I really apreciate your answer, but is there any other way that is much easily for me to back up my wd?
I'm not sure what the issue is... you need another hard drive, either internal or external with enough capacity to store your files. Then simply copy and paste it over.
I would also format the HDD before sending it back.
*I suggest you test the drive on a different computer as well. If it's USB3 then make sure to use USB3 on the other PC. Swap the cable as well.
There are reasons why a drive may be running slow that don't necessarily mean it is defective.
Another option you might want to consider is to simply use a disk-cloning program to clone the contents of the USBEHD to your PC. Obviously this would be viable depending upon the amount of data contents to be cloned and the available disk-space on your internally-connected HDD.
Assuming a disk-cloning operation is practicable you would create a partition on the recipient HDD to contain the cloned data contents. I recognize that this might not be a practical solution for you because of the size and data configuration of the involved drives. Of course you could also purchase another HDD for this purpose and even use that HDD as a USB device by purchasing a USB external enclosure, something which you might want to consider in view of the failure of your present USB external HDD and in the event should you receive a refund rather than a replacement for your defective commercial USB external device.
As a general proposition we strongly recommend PC users opting for a USB external enclosure of their choice together with a HDD (or SSD) of their choice, rather than purchasing these "one-piece" commercial units. The advantages of doing so are considerable. Think about it.
Assuming a disk-cloning operation is practicable you would create a partition on the recipient HDD to contain the cloned data contents. I recognize that this might not be a practical solution for you because of the size and data configuration of the involved drives. Of course you could also purchase another HDD for this purpose and even use that HDD as a USB device by purchasing a USB external enclosure, something which you might want to consider in view of the failure of your present USB external HDD and in the event should you receive a refund rather than a replacement for your defective commercial USB external device.
As a general proposition we strongly recommend PC users opting for a USB external enclosure of their choice together with a HDD (or SSD) of their choice, rather than purchasing these "one-piece" commercial units. The advantages of doing so are considerable. Think about it.
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