Gaming laptop crashes while playing certain games

Jonny12168 · Aug 10, 2016

So this all started happening when I sent my laptop back for repairs and then out of nowhere when I got it back all seemed well but then when I tried to play GTA V it crashed my whole pc soon then the same happened when I installed crysis 3 and even league of legends gets me crashed now... I’m wondering what it is I can do in order to fix it myself without sending it back when I sent it back it was for repairs on the ram that had gone bad... they replaced it with newer and faster ram..
CPU: i7 5700 HQ 2.7 GHz quad core
Graphics: 970M nivida 3GB
RAM: SkillG Ripjaws 8GB DDR3-2133
Please help?

J_E_D_70 · Aug 10, 2016

What kind of crash? Just game shut down, system shut off, BSOD driver crash message?

Tried reinstalling GPU drivers?

Install testing software such as OCCT (free). Run the CPU, GPU, Then PSU tests and watch temperatures and behavior.

Jonny12168 · Aug 10, 2016

I haven't even tried reinstalling tbh I don't think thats the problem cause if it was all my games would be crashing and it just freezes like the picture stays in frame and audio sounds like a scratched cd player and it not temp i have turbo boosted fans and a cooling tray. but i'll try it anyways

Edit: apparently their was an update for my driver maybe this will fix it? i shall test it out

JackNaylorPE · Aug 10, 2016

Cooling trays have killed laptops.

BTW, most laptops are not designed for synthetic tests and may not survive them. nVidia for a time, disabled everything if you tried to run them. When this happened to me using OCCT, I called my vendor and they suggested Furmark instead which did run. However, the CPU test should never be run on a lappie or even on a desktop with anything but a stellar PSU.... there's a warning on the OCCT web site in this regard

see 2nd post here:

http://forums.overclockersclub.com/topic/161454-occt-30-power-supply-test/

* Dedicated to power supplies - it'll launch GPU:3D and CPU:LINPACK at the same time to load your power supply. BEWARE, THIS TEST IS REALLY DEMANDING !
* WARNING, DO NOT USE THIS TEST WITH NO-NAME POWER SUPPLY, AS A FEW DEATHS HAVE ALREADY BEEN REPORTED !
* This tests demands 30 to 40% more power than crysis on a quad-core system with an SLI graphic system installed...

1. What does event viewer say happened ?
2. What does HWiNFO say are temps and voltages ?
3. What happens running Furmark ?
4. What happens running memtest 86+ ?

Jonny12168 · Aug 10, 2016

event viewer just says a kernel issue as if it was forced powered off which i do when it freezes and etc and i've already check the temps and voltages are fine i can play rainbow six siege just fine and payday 2 maxed out fine and a couple of others rn its just Crysis 3 league of legends which started to do this recently... hell last night i streamed a game of league and GTA V which hasnt worked since it came back. i will do 3 and 4 rn

JackNaylorPE · Aug 10, 2016

Not wanting to appear sarcastic but "fine' doesn't appear within the voltage / temp satisfactory ranges. As I have no idea what is running and at what point in the run / game is running, there's no yardstick

1. Measurement Tool - HWiNFO
2. CPU Test - RoG Real Bench
3. GPU Test - Furmark
4. Finally, you had a known memory issue but didn't run Memtest 86+ ?
5. No indicators before kernel message ?

Not much I can help you with w/o numbers I can compare to known values.

Jonny12168 · Aug 10, 2016

Jack you helped me alot and not to cut you short m8 but it seems i found the problem before the driver update i couldnt even run crysis for 6 minutes and now ive been going for a while and no problem ima give this till tomorrow and if it does crash them im going to assume that was the issue at hand and it wasnt known it was a ram problem that shorted out the power as in i couldnt power on ym laptop and when i said fine i mean that the voltages and temps within a 70-90 range every now and then a close to a hundred and thats it

Jonny12168 · Aug 10, 2016

Jack you helped me alot and not to cut you short m8 but it seems i found the problem before the driver update i couldnt even run crysis for 6 minutes and now ive been going for a while and no problem ima give this till tomorrow and if it does crash them im going to assume that was the issue at hand and it wasnt known it was a ram problem that shorted out the power as in i couldnt power on ym laptop and when i said fine i mean that the voltages and temps within a 70-90 range every now and then a close to a hundred and thats it

JackNaylorPE · Aug 10, 2016

90 is a lot for a lappie.

If they put in new RAM, one of the sticks may be bad or its still not working correctly.

Tradesman1 · Aug 10, 2016

What's the model of laptop? Your CPU is rated to 1600/1866 standard DDR3L normally these run at 1.25-1.5 - 2133 typically runs higher voltage wise (more heat) and more strain on the MC (memory controller) again more heat. The DRAM therefore can be both creating more heat in the laptop and well as causing stability issues

Jonny12168 · Aug 11, 2016

trade i understand your concern but they looked in that as well it runs at the same voltage and is producing the same amount of heat and its 1.25

Tradesman1 · Aug 11, 2016

How are CPU temps

J_E_D_70 · Aug 11, 2016

Thank you for the heads up Jack! I use the heck out of occt and didnt put 2+2 together about using it on a laptop. /salute

Jonny12168 · Aug 11, 2016

Tradesman1 :

tbh i dont remember lol but it isn't a temp problem when you haven't played a game and it starts the game and poof crash xD

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