Issue installing .exe for modem software, Characters displayed as question marks

Retly

Reputable
Oct 24, 2014
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4,510
I am trying to install the software from my ISP to get my modem set up and when I execute the .exe I get an error as seen here in this screenshot (http://imgur.com/P5sRAf1).

I am currently living in Japan so I am wondering if there is a language/compatibility issue. I have never had any issue using or seeing Japanese text so I am surprised to see this.

I am running windows 8.1