Ok so this is an interesting problem. I have a 2TB western digital my passport drive that I keep a lot of media on. Was working fine the other day and when I plugged it in last night, I get nothing. So in summary here are the things I noticed:
1) when plugged into usb, there is no ding chime that you normally get when plugging a usb device
2) when I plug the drive in, the white light turns on and the drive starts spinning and sounds normal.
3) I tried the drive on a windows 7 machine and a windows 10 machine. Both computers don't notice the drive. In the past, the drive has been used on both machines.
4) I tried the usual yada yada like rebooting machine, plugging in after logging on, plugging before turning on etc. nothing worked.
5) device manager and drive management both do not see the drive. I also downloaded western digital utilities and it also fails to see the drive.
so yeah please help.
***UPDATES***
-Tried a new cable and it didn't solve the problem.
-Arranged for the drive to be seen by a local data recovery company. Will update this thread with what damage is found with the drive and if it is repairable so incase someone else gets these symptoms, they don't have to waste their time and money troubleshooting.
-Hard drive dropped off at data pro's. The tech said he is 99% sure that the drive suffered a static electricity short to the pcb. Apparently there is circuitry built into the pcb to dissipate this but these components break down over time and lead to drive failure from a short. He said he will be removing the memory chips and transplanting them on a new pcb. Will know in a few days if this is successful.
-Hard drive picked up today. So there were 2 problems with the drive. First was the controller on the pcb was replaced. Second was a software issue. They weren't very open when I asked them as to what was the exact software issue but they said something along the lines of a ROM software was purchased from western digital and used to recover the data? Regardless, the data recovery was 100% so im happy. Cost $500 for the recovery including a new drive.
1) when plugged into usb, there is no ding chime that you normally get when plugging a usb device
2) when I plug the drive in, the white light turns on and the drive starts spinning and sounds normal.
3) I tried the drive on a windows 7 machine and a windows 10 machine. Both computers don't notice the drive. In the past, the drive has been used on both machines.
4) I tried the usual yada yada like rebooting machine, plugging in after logging on, plugging before turning on etc. nothing worked.
5) device manager and drive management both do not see the drive. I also downloaded western digital utilities and it also fails to see the drive.
so yeah please help.
***UPDATES***
-Tried a new cable and it didn't solve the problem.
-Arranged for the drive to be seen by a local data recovery company. Will update this thread with what damage is found with the drive and if it is repairable so incase someone else gets these symptoms, they don't have to waste their time and money troubleshooting.
-Hard drive dropped off at data pro's. The tech said he is 99% sure that the drive suffered a static electricity short to the pcb. Apparently there is circuitry built into the pcb to dissipate this but these components break down over time and lead to drive failure from a short. He said he will be removing the memory chips and transplanting them on a new pcb. Will know in a few days if this is successful.
-Hard drive picked up today. So there were 2 problems with the drive. First was the controller on the pcb was replaced. Second was a software issue. They weren't very open when I asked them as to what was the exact software issue but they said something along the lines of a ROM software was purchased from western digital and used to recover the data? Regardless, the data recovery was 100% so im happy. Cost $500 for the recovery including a new drive.
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