My computer hard freezes (mostly during downloads) and usually there is no BSOD

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M

Mertzaskertz

Commendable
Aug 12, 2016
10
0
1,520
My computer has been freezing a lot over the past few years. It is more annoying than a huge issue. It happens almost exclusively when I am downloading something. I have switched out the GPU and the problem still persist. I have done a burnintest and a heavyload test. Computer did not fail either one. Maybe it is a motherboard issue. Is there anyway to test if it is?



My current build consist of the following.

PCPartPicker part list / Price breakdown by merchant

CPU: Intel Core i5-3570K 3.4GHz Quad-Core Processor
Cooler: 550LC Performance Liquid CPU Cooler
Motherboard: Asus P8Z77-V LX ATX LGA1155 Motherboard
Memory: Corsair Vengeance 16GB (2 x 8GB) DDR3-1600 Memory
Storage: Seagate Barracuda 2TB 3.5" 7200RPM Internal Hard Drive
Video Card: Zotac GeForce GTX 980 Ti 6GB AMP! Extreme Video Card
Power Supply: Corsair Enthusiast 750W 80+ Bronze Certified ATX Power Supply
Operating System: Microsoft Windows 10 Home OEM 64-bit

Generated by PCPartPicker 2016-08-12 17:17 EDT-0400


edit: It also froze on windows 7. I have factory refreshed my computer many times and I am sure its hardware related.
 
Solution
P
Looks ok to me. But update Firefox and ccleaner. Both are old. Try adwcleaner

Run it then click on scan wait for it to finish. Then click on clean, then reboot. Then run it again click on uninstall. Then see if it's any better

Try doing it in safe mode / networking (reboot press/hold down F5).

Then we'll know if it's software or hardware causing it. If it doesnt do it in safe mode, then it maybe malware related
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M

Mertzaskertz

Commendable
Aug 12, 2016
10
0
1,520


I use ethernet, but I can play many online games as much as I want it tends to just be the download.
 
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P

Paul NZ

Polypheme
Sep 15, 2014
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k, what about the BIOS on the mobo?/ Is it up to date. Is BIOS 2501 on it?

If ccleaner is installed go to tools/uninstall and startup. Click on save to txt file. Bottom right. Copy and paste both of them in here

We'll see whats in startup and whats installed

 
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M

Mertzaskertz

Commendable
Aug 12, 2016
10
0
1,520


Startup File

Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
No HKCU:Run DAEMON Tools Lite Automount Disc Soft Ltd "C:\Program Files\DAEMON Tools Lite\DTAgent.exe" -autorun
No HKCU:Run Discord Hammer & Chisel, Inc. C:\Users\Mertz\AppData\Local\Discord\app-0.0.295\Discord.exe
No HKCU:Run GalaxyClient GOG.com C:\Program Files (x86)\GalaxyClient\GalaxyClient.exe /launchViaAutoStart
No HKCU:Run Leap Control Panel Leap Motion, Inc. "C:\Program Files (x86)\Leap Motion\Core Services\LeapControlPanel.exe" --quietlaunch
No HKCU:Run OneDrive Microsoft Corporation "C:\Users\Mertz\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
No HKCU:Run Skype Skype Technologies S.A. "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
Yes HKCU:Run Steam Valve Corporation "C:\Program Files (x86)\Steam\steam.exe" -silent
No HKCU:Run TomTom MySports Connect.exe TomTom C:\Program Files (x86)\TomTom\MySportsConnect\TomTom MySports Connect.exe
Yes HKLM:Run 3DG4me Sennheiser Communications C:\WINDOWS\System\3DG4me.exe
No HKLM:Run iTunesHelper Apple Inc. "C:\Program Files\iTunes\iTunesHelper.exe"
Yes HKLM:Run Launch LCore Logitech Inc. C:\Program Files\Logitech Gaming Software\LCore.exe /minimized
Yes HKLM:Run Logitech Download Assistant Microsoft Corporation C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
Yes HKLM:Run NvBackend NVIDIA Corporation "C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe"
Yes HKLM:Run Razer Synapse Razer Inc. "C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe"
Yes HKLM:Run RTHDVCPL Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
Yes HKLM:Run ShadowPlay Microsoft Corporation "C:\WINDOWS\system32\rundll32.exe" C:\WINDOWS\system32\nvspcap64.dll,ShadowPlayOnSystemStart
Yes HKLM:Run Start WingMan Profiler Logitech Inc. C:\Program Files\Logitech\Gaming Software\LWEMon.exe /noui
No Startup Common McAfee Security Scan Plus.lnk McAfee, Inc. C:\Program Files\McAfee Security Scan\3.11.309\SSScheduler.exe

I have bios 0610 5/8/2012
 
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Paul NZ

Polypheme
Sep 15, 2014
20,779
3
61,010
I would get rid of Mcafee it's rubbish. If this is an install. Use their removal tool after to remove the rest of it

Delete these in ccleaner under startup

No Startup Common McAfee Security Scan Plus.lnk McAfee, Inc. C:\Program Files\McAfee Security Scan\3.11.309\SSScheduler.exe

Disable this under options / monitoring. It can slow booting into windows down

Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR

Do cleaning manually

Daemontools is also known to cause crashes. So if this is crashing this maybe the cause

I dont know what this does, but it looks dodgy if its in this folder

No HKCU:Run Discord Hammer & Chisel, Inc. C:\Users\Mertz\AppData\Local\Discord\app-0.0.295\Discord.exe

Post whats installed.

Also go to tools/browser plugins. Post whats installed in addons

I would also update the BIOS in the BIOS. It may fix a few things. You're 7 BIOS updates behind













 
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M

Mertzaskertz

Commendable
Aug 12, 2016
10
0
1,520



Discord is a trusted voice chat client. What do you mean by post was is installed? These are the plugins if that is what you are referring to. I did all that you said above.

Yes Extension Firefox Hello 1.3.2 Mozilla default Firefox 47.0 C:\Program Files (x86)\Mozilla Firefox\browser\features\loop@mozilla.org.xpi
Yes Extension MEGA 3.4.43 Mega Limited default Firefox 47.0 C:\Users\Mertz\AppData\Roaming\Mozilla\Firefox\Profiles\72w2pyex.default\extensions\firefox@mega.co.nz.xpi
Yes Extension Multi-process staged rollout 1.0 default Firefox 47.0 C:\Program Files (x86)\Mozilla Firefox\browser\features\e10srollout@mozilla.org.xpi
Yes Extension Pocket 1.0.2 default Firefox 47.0 C:\Program Files (x86)\Mozilla Firefox\browser\features\firefox@getpocket.com.xpi
Yes Extension uBlock Origin 1.8.4 All uBlock Origin contributors default Firefox 47.0 C:\Users\Mertz\AppData\Roaming\Mozilla\Firefox\Profiles\72w2pyex.default\extensions\uBlock0@raymondhill.net.xpi
Yes Plugin 1.4.8.866 Google Inc. default Firefox 47.0 C:\Users\Mertz\AppData\Roaming\Mozilla\Firefox\Profiles\72w2pyex.default\gmp-widevinecdm\1.4.8.866\widevinecdm.dll
Yes Plugin Google Update 1.3.31.5 Google Inc. default Firefox 47.0 C:\Program Files (x86)\Google\Update\1.3.31.5\npGoogleUpdate3.dll
Yes Plugin iTunes Application Detector 1.0.1.1 Apple Inc. default Firefox 47.0 C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll
Yes Plugin NVIDIA 3D Vision 7.17.13.6839 NVIDIA Corporation default Firefox 47.0 C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
Yes Plugin NVIDIA 3D VISION 7.17.13.6839 NVIDIA Corporation default Firefox 47.0 C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
Yes Plugin OpenH264 Video Codec 1.5.3 Mozilla Corporation default Firefox 47.0 C:\Users\Mertz\AppData\Roaming\Mozilla\Firefox\Profiles\72w2pyex.default\gmp-gmpopenh264\1.5.3\gmpopenh264.dll
Yes Plugin Photo Gallery 16.4.3528.331 Microsoft Corporation default Firefox 47.0 C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
Yes Plugin Primetime Content Decryption Module provided by Adobe Systems, Incorporated 17 Adobe Systems Inc default Firefox 47.0 C:\Users\Mertz\AppData\Roaming\Mozilla\Firefox\Profiles\72w2pyex.default\gmp-eme-adobe\17\eme-adobe.dll
Yes Plugin Shockwave Flash 21.0.0.242 Adobe Systems Incorporated default Firefox 47.0 C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_21_0_0_242.dll

I work on updating bios as soon as I find my flash drive.
 
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Paul NZ

Polypheme
Sep 15, 2014
20,779
3
61,010
If Mcafee is installed, uninstall it, then use their removal tool to remove the rest of it

Dont know why this is in Firefox's addons

Yes Plugin Google Update 1.3.31.5 Google Inc. default Firefox 47.0 C:\Program Files (x86)\Google\Update\1.3.31.5\npGoogleUpdate3.dll

Firefox is also up to 48. Go to help/about it'll update it





 
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M

Mertzaskertz

Commendable
Aug 12, 2016
10
0
1,520


updated bios and it froze 10 min later
 
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P

Paul NZ

Polypheme
Sep 15, 2014
20,779
3
61,010
Looks ok to me. But update Firefox and ccleaner. Both are old. Try adwcleaner

Run it then click on scan wait for it to finish. Then click on clean, then reboot. Then run it again click on uninstall. Then see if it's any better

Try doing it in safe mode / networking (reboot press/hold down F5).

Then we'll know if it's software or hardware causing it. If it doesnt do it in safe mode, then it maybe malware related
 
Upvote 0 Downvote
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