ASUS H170 PRO GAMING stuck on splash screen.

POPCORNS 1068 · Aug 13, 2016

I'm asking this for a friend. I'm trying to fix his PC.

Full Computer Specs:
Processor: Intel Core i7-6700
Motherboard: ASUS H170 PRO GAMING
RAM: Kingston DDR4-2133 16GB x 1
Graphics card: ASUS Geforce GTX 750 Ti (GTX750TI-OC-2GD5)
Storage Drives: LG GH22NS50 DVD-RW, WD Blue 3TB
Power supply: Corsair VS650
Fans: Cooler Master Vortex Plus, Corsair AF120 Quiet Edition x 2

Things that I tried:
Run the Computer with only RAM, CPU, Motherboard and Keyboard.
Putting the updated bios file in a usb and start the computer with it plugged in. (CrashFree Bios)
Start the computer with the Support CD in the disc drive. (CrashFree Bios)
Remove CMOS Battery for 5 mins and put it back.
Booting from other bootable devices.
Using onboard VGA and DVI, without GPU.

CrashFree Bios didn't work, someone suggested pressing "Alt+F2", but it still didn't work.

Removing the CMOS Battery did remove my bios settings, as the onboard led(s) are changed back from static to breathing mode.

When it is stuck on the splash screen, the BOOT_DEVICE_LED is on,
but as I said, even with no storage devices at all, it is still stuck.

Please help me!

smorizio · Aug 13, 2016

using a 3 party cooler make sure in not crushing the cpu. if this is a new build could be bent pin under the cpu or somthing shorting the mb out. try with one 4 or 8g ram stick and the mb outside the case with just onboard video see if you can get into the bios. if you can update it there then make sure all the setting are right.

POPCORNS 1068 · Aug 13, 2016

Forgot to mention, I already tried VGA onboard.
This is not a new build, it worked before.
As for other ram, I do not have any other DDR4 ram sticks.

Paul NZ · Aug 13, 2016

If you can get into the BIOS disable the logo. So you can see what it's doing

POPCORNS 1068 · Aug 13, 2016

I can't get in the bios.
The frozen splash screen prevented me from getting me into the bios, only Ctrl+Alt+Del works.

ko888 · Aug 13, 2016

... When it is stuck on the splash screen, the BOOT_DEVICE_LED is on ...

After the system has passed POST (Power On Self Test) control is then passed to the bootable device. If there is no bootable device available then it will just hang at the splash screen.

Did you attach a bootable device? Even a bootable USB flash drive (e.g. Windows installer) should work.

POPCORNS 1068 · Aug 13, 2016

I tried it with my Windows 7 CD and Windows 8 USB, doesn't work either.

Paul NZ · Aug 13, 2016

When you tried onboard VGA did you remove the GPU?? It looks like a lot of people have had this prob. With different mobos.

One fix was to remove the GPU if you installed it then update the BIOS. Another was (if the option is there) is to change PCIE Rom state to Legacy ROM in the BIOS

Another was if you still use a floppy unplug it

Unplug USB devices inc flash drives / externals

POPCORNS 1068 · Aug 13, 2016

Of course I did, the onboard VGA won't work without the GPU removed.
All usb devices except for keyboard are unplugged.

Paul NZ · Aug 13, 2016

POPCORNS 1068 :

Good to know you know. But not everyone knows that. They plug monitors into anything and expect it to work when it wont

POPCORNS 1068 · Aug 13, 2016

So what should I do now?
I want to fix this instead of RMA.

Paul NZ · Aug 13, 2016

Plug the hdd into another sata port. That maybe stuffed. Since you've tried most things you may have no option but to RMA it

POPCORNS 1068 · Aug 13, 2016

Unfortunately, That doesn't seems to be working either.

POPCORNS 1068 · Aug 13, 2016

I spammed the "Tab" button,
which brought me to a black screen.
Then I pressed F8, and it says "Entering Boot menu..." forever. What is going on?

ko888 · Aug 13, 2016

It's a defective motherboard.

The failure rate for that particular motherboard model seems to be a bit high.

POPCORNS 1068 · Aug 15, 2016

Okay, whatever, He decided to send it back to ASUS for repairing. thanks for helping!

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ASUS H170 PRO GAMING stuck on splash screen.

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