Ping Spikes on New Router and Modem

LEE_46

Commendable
Aug 13, 2016
2
0
1,510
This thread that has no solution is my exact problem.

Basically, ever since my Cox installed the Netgear C6300BD, I have been getting brief 2-3 second ping spikes of 500+ ping every 1 minute or so. I did the command prompt ping test to google and then to the router on a wired and a cabled connection and got the same ping spikes. I called my Cox and they had me install a range extender, even though the problem persist on an Ethernet connection, that did nothing.

I've searched through many forums and also created threads on other websites and had no luck. I would really like to know if and how I can fix this.
 
Solution
Just to check, you're getting the ping spikes when pinging the router, from multiple devices?

Sounds like a router fault. I'd contact Cox or Netgear and ask for a replacement router. If that doesn't fix it, ask for a refund and buy your own of another model.

LEE_46

Commendable
Aug 13, 2016
2
0
1,510


Yes, I'm getting spikes from multiple devices. Guess I'll just get a replacement