2nd HDD not detected in disk management

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bernandops

Reputable
Jul 12, 2016
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4,510
Guys, i noticed a major issue with my laptop. My AW 15 comes with 256gb ssd and 1 tb hdd. However, in explorer the computer does not detect the 1 TB hdd.

After some tweaks, it appeared when I changed my SATA config in BIOS from RAID to AHCI.

Then when I thought the problem has been taken care of, the hdd wasnt detected once more.

What is wrong and what should i do ?

Thank you for your help
 
Solution
SuperSoph_WD
Hey there again, @bernandops!

If it's a brand new laptop, then you should definitely consider contacting the manufacturer's customer support for assistance. Tampering with it physically will void the warranty, so I'd advise you to not ruin your chance of an RMA procedure.
If the HDD is sometimes detected, then the issue could be coming from the SATA connector on the laptop or the HDD itself. Either way, since it's still covered , the manufacturer or the reseller would most probably be able to repair the damaged hardware or replace it, if necessary.

Hope this helps you. Let me know if you have more questions! :)
SuperSoph_WD
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
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Hey there, @bernandops!

I'd recommend you try to 'Re-scan Disks' in Disk Management and see if that will make the HDD pop up. Just like @CountMike mentioned, checking Device manager might also help you see if the system recognizes it properly. Do you have any data stored on that hard drive or is it a new laptop?
Another thing that might also help is resetting BIOS to its default settings through the interface. Afterwards, you will be required to re-configure any manual changes you have made like changing the SATA mode to AHCI again.

Give it a try and let us know how it goes. :) Good luck!
SuperSoph_WD
 
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bernandops

Reputable
Jul 12, 2016
9
0
4,510


Thank you for your reply sir.
Yeah it is a new laptop, with HSGT 1 TB hard disk.
What is bothering me is sometimes when I boot it is detected and I can use it properly, however someother time when I boot up, or waking up my laptop after it sleeps the HDD wont be detected, its driving me nuts. It is not detected in disk management, even though I scanned it multiple times whenever it is not detected (it always shows up in BIOS though.

Is it a faulty HDD ? or is my mobo the problematic one ?

any clue ?


 
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960
Hey there again, @bernandops!

If it's a brand new laptop, then you should definitely consider contacting the manufacturer's customer support for assistance. Tampering with it physically will void the warranty, so I'd advise you to not ruin your chance of an RMA procedure.
If the HDD is sometimes detected, then the issue could be coming from the SATA connector on the laptop or the HDD itself. Either way, since it's still covered , the manufacturer or the reseller would most probably be able to repair the damaged hardware or replace it, if necessary.

Hope this helps you. Let me know if you have more questions! :)
SuperSoph_WD
 
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