GA Z170MX Gaming 5 - USB 3.0 ports not working after resume

niczoom

Commendable
Aug 14, 2016
2
0
1,510
I have a Gigabyte z170MX Gaming 5 motherboard.

After waking from sleep all my USB3.0 ports are running at USB2.0 speeds (confirmed using USBDeview from nirsoft), the 2 yellow USB2.0 ports at the rear are still working and the single (red) USB3.1 port at the rear is still working and AT full speed and does not seem to be affected by this issue.

From a clean boot all USB ports are working as expected at their correct speeds.

I'm using the following devices to test the USB speeds (using USBDeview from nirsoft):
- Transcend (TS-RDF5) USB3 SD card reader (with 64GB Sandisk Xtreme Pro)
- 2x TOURO 1TB USB3 external drives.
- 32GB USB3 Sandisk Ulta 32GB

Things I have tried:
- I dont have any conflicts in the device manager
- I have reset my motherboards CMOS
- I have removed an older PCIe tv tuner card (as possible conflict)
- I removed my twin USB3 front panel from the internal headers on the motherboard

Still the same result ..... USB3 ports running at USB2 speeds after waking from sleep.

One thing to note is my Transcend (TS-RDF5) USB3 SD card reader does not get recognized (after waking from sleep) in any USB3 port, but works in the USB2 ports (front and back) and works at full speed in the single USB3.1 port at the rear.

Any ideas of what do try/do next to fix this issue.
 

niczoom

Commendable
Aug 14, 2016
2
0
1,510
I had thought about that the other day (sorry forgot to mention it), under 'Device Manager/Universal Serial Bus controllers' I have unchecked 'Allow the computer to turn off this device to save power' for all hubs that had the option available, have a look at my linked image showing which hubs I have disabled this option for: http://pasteboard.co/8PP59FkVm.jpg

I thought this would make a difference but still the same.

Any other ideas?