NVIDIA not working properly

Norepi

Commendable
Aug 14, 2016
19
0
1,510
My computer build is the following:
- Crossblade Ranger motherboard (the motherboard has an FM2+ socket, making the AMD processor I bought the optimal CPU)
- AMD A10-7870K CPU (has bad onboard graphics)
- Corsair CX 750 powersupply (NOT modular)
- x2 8GB RAM cards made by Vengeance
- The case for the computer is an Antec Twelve Hundred V3
- Running Windows 10

Onto the actual issue, installing a PNY NVIDIA gtx 960 4GB dual-fans.

The NVIDIA card has been installed for over a week. When I start my PC, both of the fans spin normally as well as the LEDs light up on the GPU, but I get no display. I tried using various HMDI cables and VGA cables as well. Still no display. Interestingly, when I load up the AMD bios, it states that there is no GPU.
I called Asus, and they told me this setup would work- but I don't believe it. I can't even download the NVIDIA drivers (via installation disc or their website) or GeForce experience. An error is displayed.

I think my CPU can't handle my GPU. Would you suggest getting a new MOBO and using intel instead? I currently have an Intel i5 processor and an extremely out-dated Intel i7 LGA1366 processor.

Any advice, recommendations, or troubleshooting is GREATLY appreciated.

Sorry for tne long post.
 
Solution
I think I see. So now power connector error message when the GTX 960 is properly connected up. That makes sense. Otherwise it would indicate a power supply issue of some form.

The display explanation is fine, it all makes sense.

Right, let's see what else we can do to try and resolve this (if we can...). I'll return to my last sentence in the previous post as it was an idea I had...

What I had in mind with the spare monitor is as follows:

(1) Have the GTX 960 installed.

(2) Attach one monitor to the GTX 960 output.

(3) Attach spare monitor to the motherboard.

(4) Boot to Windows in safe mode. Check which display is giving an output. This would be the output the PC detects as the default one. If the GTX 960 works in safe mode...
The motherboard should automatically detect if a discrete GPU is being used and disable the iGPU of the APU (hope that makes sense). ASUS is correct to state it should work, though that doesn't account for a faulty GPU (which is still possible).

Insofar your PC doesn't see a GPU, installing drivers for it would be meaningless to it. That isn't entirely unexpected.

Let's eliminate the most obvious problem (as unlikely as it is): have you connected your monitor to the GTX 960 instead of the motherboard after installing it?

Your motherboard apparently supports a multiple GPU set up. Have you tried installing the 960 into the other PCI slots? (This will at least check if the GPU works.)

Is it possible for you to check with another PC if the 960 actually works?

As you may have noticed I'm leaning towards a faulty GPU. In and of itself, the pairing of your APU and 960 isn't too bad.
 

Norepi

Commendable
Aug 14, 2016
19
0
1,510


I have tried the obvious and connected my discrete GPU to my monitor,. I get no display. I have also tried attached attaching the discrete GPU and motherboard to my monitor simultaneously. I've also tried multiple power supply cables for the gtx 960, even though I doubt it would do anything, and nothing changed. I have tried the other PCIe x16/x8, no change in results. Their is no way to disable the APU's graphics, however in my BIOS I have the option to prioritize a discrete graphics card, but even when I choose that option there was no change .... so no display.

I do not have a separate computer to install the GPU in, but I do have a motherboard that only supports Intel (I have the Intel i5 processor still attached to the MOBO.) If I install the GPU into this motherboard and get the card to work functionally, this raises the question that my A10 processor may be too weak for my discrete graphics, and if it doesn't work, it would either mean that the card is broken or it requires and i7 processor. But an i7 processor as an essential component is unlikely. The A10-7870k is a quad-core CPU (and it's currently the one I'm running), but half of the processor is devoted to graphics which all-in-all makes me think that it's the processor- because in terms of processing it's more of a dual-core. To my knowledge and looking at posts prior to joining this forum, there is no way to disable the iGPU

Just something to add: The minimum system requires are "based on a PC configured with an Intel Core i7 3.2GHz processor." according to a very small subtext on the box of the PNY GeForce GTX 960. I bought it at a retail store and the box was unopened and intact. It could be broken, there's no doubt about it, but I'm leaning more towards the CPU obstructing the discrete GPU.

I don't know. I'm so baffled. I like to fix things and I've now owned this card past the return date due to trying to fix it. Under Device Manager [in Windows 10 (Pro)] there is no detection of my GPU... which makes me think that the card is broken. I have extensive experience fiddling with GPUs, but if I do so, I will void the warranty.... but I was never under the impression that this product has a warrant.

Thank you so much for your advice and tips Obakasama, I really, really appreciate it! :) I might try installing it into a different motherboard today or installing a different NVIDIA GPU. I have a GTX 660 that I am repairing and just waiting on parts to arrive, and I have a GTX 980 (EVGA liquid cooling) which I tried to modify and messed up, so I am repairing that as well.

Once again, thank you so much for your reply :)

Update: under device drivers I was able to "disable" the iGPU graphics, upon re-boot the processor was slow and my screen was condensed, obviously it was still running; even though I prioritized the PCIe x16 slot that my discreet graphics card is in.
- Currently I have an HDMI attached to my discrete GPU and a VGA attached to my MOBO (both attaching to the monitor). Does anything think it's a PSU issue? I doubt it, but I feel like unplugging most of my components from my PSU and seeing if the card works.
 

Norepi

Commendable
Aug 14, 2016
19
0
1,510
I have a different motherboard that may be able to run it, but it requires uninstalling the ROG motherboard I'm using now. I have PCI-E as my Primary Video in my BIOS, as well as I have [FORCE] PCI-E x16. I also unplugged my speaker, fans, and other nonessential components, so it is definitely not a PSU issue.

Upon trying to download the driver I get the message "NVIDIA Installer cannot continue This graphics driver could not find compatible graphics hardware."
 
The situation does sound strange, though I'm still leaning towards a faulty graphics card. A weak CPU shouldn't be a factor for the 960 not to work; it will likely bottleneck it but not prevent it from working. Looking here ( http://www.pny.com/GTX_960_2048MB_XLR8_OC_PCI-E_3_0?sku=VCGGTX9602XPB-XE-OC ) I think that minimum requirement is referring to the power requirements rather than CPU.

Your 750W PSU exceeds the power requirements of the 960, so it's unlikely to be a lack of power. A hardware monitor could give you an idea if there's a potential issue with the PSU, though given current evidence it seems unlikely.

It would be really strange for all the PCI lanes you can install the GPU in to not be working (not impossible but highly improbable).

If device manager isn't detecting the 960, something there is wrong. It may have electricity running to it for fans to spin, but it's not connecting with the motherboard even after you've prioritised PCI over iGPU. If you enable the driver for the iGPU, then your monitor display should return to normal. (It sounds like it's using the basic display driver so it's using a lower resolution which match the monitor.) I suspect the monitor is detecting the iGPU.

If you do get the opportunity to install the 960 with the other motherboard, that may confirm whether it's the card at fault.

 

Norepi

Commendable
Aug 14, 2016
19
0
1,510
If I have time today, I will try installing it on a new motherboard, But I believe now that is is a GPU issue and not it's surrounding components.
Just to let you guys know, this is my card: http://www.pny.com/geforce-gtx-960-4gb-xlr8-elite-oc-gaming?sku=VCGGTX9604XGPB-OC

I'm thinking about getting a new MOBO, one that allows for SLI. I already have two intel quad-core processors that have better performance than the AMD A1O-7870k. Kind of off topic to this thread, but I didn't realize that the Crossblade Ranger is so limited in upgrades. I'm not looking for a MOBO to hold two CPUs, but rather one that can allow up to 3 GeForce video cards connected by SLI. Any recommendations in terms of MOBOS to fit my perimeters?
 
The FM2+ is limited in what you can upgrade to (I have one myself), and until Zen is released then Intel is still the recommended route for gaming performance. Probably not unexpected for an AMD motherboard to only support CrossFire rather than SLI.

With the new motherboard you're considering, is it to use with your current Intel CPUs? (And even then which one if they're of different sockets.)

Or is it intended to build a new system (motherboard and CPU)?
 

Norepi

Commendable
Aug 14, 2016
19
0
1,510


My i7 processor is really outdated and my i5 is moderately outdated (they both fit different slots). I would probably get a new Intel processor that correlates with whatever MOBO I decide to get, but definitely I want a high-end processor. I only bought the A10-7870k CPU because it is the best processor for my MOBO- not knowing the consequences of the low-end processor.

Any MOBO recommendations that can carry 2-3 GPUs with SLI and a high-end processor socket?

I'll try the card on my old motherboard today. I'm doubtful it'll work. Is it against the ToA to talk about where you purchased components?
 
Members use the PcPartPicker site to show suggested builds, and those typically have links to where the components can be purchased. The basic forum rules don't forbid discussing the place of purchases from what I can see (there's a sticky thread on one of the boards about various retailers for different countries).

With recommendations it depends on your requirements and budget. (Start a new thread for build recommendations, they rarely go unanswered and it's fascinating to see how certain components are prioritised.) Also, I'm a bit rubbish at these sort of recommendations... though now-a-days I'd probably pick the most demanding game and plan around the recommended specs (it'll be a long time until I get to play The Witcher 3....).

However, Skylake is still the current best offering. The i5-6600k is probably the best price/performance CPU; certainly the i7s are more powerful with more threads (but only useful if the software takes advantage of it). If you don't overclock, the i5-6500 is the one to get.

As for the motherboard, I came across this which seems a bit extravagant, but seems really nice:
https://www.msi.com/Motherboard/Z170A-XPOWER-GAMING-TITANIUM-EDITION.html#hero-overview
Capable of SLI and CrossFire, so should you ever switch GPUs from one brand to the other the option is there.
ASUS has something similar:
https://www.asus.com/uk/Motherboards/Z170-DELUXE/

Obviously, Tom's here has suggested builds from time to time (the system forum currently are running a contest); but I also like GamersNexus' builds too.
 

Norepi

Commendable
Aug 14, 2016
19
0
1,510
When I look in my windows 10 device managers ----> display adapters, all I see is "AMD Raedon(TM) R7 Graphics". I have the correct NVIDIA installer downloaded for my computer, but it tells me that "This graphics driver could not find compatible graphics hardware." is it possible that I need to recode my NVIDIA Graphics Driver? If so, does anyone know how I can make the program detect my hardware (AKA my NVIDIA PNY GTX 960 4GB)?

I really don't think that the video card is broken, I think somewhere upon installing windows 10 and AMD A10 7870k drivers it disabled my discrete graphics card from being detected.
 
Did you get the chance to check the 960 with a different motherboard?

Let's assume it does work (so to speak). What do you see under "Display adapters" in Device Manager when the 960 is plugged in? There is a "View" tab in Device Manager and an option to "Show hidden devices". Is anything there? (I'm clasping at straws now....)

I've read there have been cases with the "This graphics driver could not find compatible graphics hardware", though it seems to be laptops mostly. Trying to see if there are similar desktop solutions. The solutions I came across mean adding lines into the .inf files. The circumstances are unclear, though they seem to presume the GPU is at least known to the system even though the drivers won't install. (Hence my asking about Device Manager above.)
 

Norepi

Commendable
Aug 14, 2016
19
0
1,510
Okayyyyyy! Sorry for the late response, I am nearly convinced that the NVIDIA GTX 960 discrete graphics card is at fault. I uninstalled the Raedon R7 graphics, used Display Driver Uninstaller (DDU) and changed the .inf files. I got to the point where I convinced the NVIDIA .inf files that there is a graphics card, but the computer as well as NVIDIA's programs don't recognize the hardware. I've come to accept that if it's not in my Device Manager at this point, the discrete GPU is not working properly.

I fixed a previous GPU (NVIDIA GT 640) and it's display did work with my computer! The GT 640, and maybe all of the GT series don't require or even have a slot for PCIe power cable. The odd thing is, my VGA cable attached to my MOBO would no longer respond, instead: I could only connect display cables the GPU or else I would get no display at all! When I did so (and got the graphics display) Raedon R7 Graphics were not found under my Device Manager. This strikes me as really odd. The repaired and working GT 640 was installed in the PCIe x16 slot where the GTX 960 used to reside.

So my other rig is a 2012 MOBO and components of an Alienware x51. Being as the power supply is external, I had to install the GTX 960 in MOBO while taking off nonessential power hungry components of the MOBO. I got it to boot on this "rig" which is literally a MOBO, an Intel i5-330 with cooling, some RAM (8GB), one heat-sink unit, a hard drive, and power supply cables. Nothing was found under Device Manager, but I have also not installed any NVIDIA drivers on this hard drive. That's as far as I got on the bootleg rig; the discrete GPU is set in BIOS to be the primary graphics. However I did get some sort of display with the GTX 960 on both setups...

When I unplug the PCIe power cable to the GTX 960, my screen gives me a messaging saying "Please power down and connect the PCIe power cable(s) for this graphics card", along with the name of the GPU, it's version, and NVIDIA's copyright information. This message will display on both of my setups as long as the display cable is plugged into ONLY the discrete graphics card. Does anybody have any indications as whether this is a good sign or if it means hardly anything at all?

Thank you for your patience and support.
 
Sounds a bit drastic to uninstall the iGPU drivers. I think you need to restore those drivers again to be honest even if you won't be using them (even in case of back up).

With device manager, prior to installing drivers, normally we'd see a generic device. It isn't until drivers are installed it recognises the correct device. (It's why I was hopeful device manager at least saw a device even if it didn't know what it was.)

With onboard graphics or iGPU in your case with the APU, the iGPU is disabled automatically if you're using a discrete GPU. With the working GT 640, the motherboard defaults to display via the GPU rather than iGPU. Hence why you only get a signal from the GPU rather than your motherboard. At least we know the PCI slot is working, so that's ruled out.

You mention getting "some sort of display with the GTX 960 on both setups". Is there any more detail? Do you see the BIOS screen? When do you lose the signal?

I'm also wondering, for the sake of it, whether there are other power connectors you could use. Probably a slim chance it's a power supply issue.
 

Norepi

Commendable
Aug 14, 2016
19
0
1,510


I understand using UDD Is a drastic move. It was a last resort. After uninstalling both AMD drivers and any residual NVIDIA drivers, I reinstalled both drivers, yet my hardware was still not detected in Device Manager under the tab of 'Display Adapters'. The GTX 960 may have shown up as an unrecognized hardware in a PCI slot under Device Manager, but upon changing the .inf's to match this unrecognized software: the graphics card showed no change in display.

The "display" I mentioned from the GTX 960 (on both setups) shows no BIOS and is rather just a message telling me to connect the sufficient power cables to tbe GTX 960. Besides that "error" display, I have recieved no other indications of the '960s display. When I do intentionally get this display, there is no loss in signal. I hope this helps your diagnosis of my GPU. (Idk how to attach images on this forum, but I have a picture of this 'display'.)

Everybody on this thread is significantly more helpful than any payed computer service. Thank you for your help and support :)

 
It's good you've reinstalled the iGPU drivers; it allows you to use the APU even without a graphics card. Back to the GTX 960...

That message you're getting in and of itself suggests the 960 isn't getting the power it requires to work. In terms of wattage, your PSU should be fine with providing the power the card needs. When one thinks about it there are several possibilities why it might not be getting the power the GPU requires: (1) PSU isn't supplying sufficient power, (2) connector from PSU is faulty, (3) connector on graphics card is faulty.

The first seems unlikely, but there are stress tests which could be run to see whether there are any troubling fluctuations in voltages.

The second is possible and would just require a different cable from the PSU to supply the power.

The third would fall under a faulty graphics card.

The other suggestion I've come across is: "Unplug PSU, remove CMOS, hold case power button for 1 minute, re-insert cmos, plug PSU back in." There have been cases of residual electrical energy as being problematic (no idea, but that's the explanation I've seen some give). At this point it's worth a try as I think I'm running out of ideas.

Of course, if you had access to another PSU that would be handy too.

Personal notes in case I forget... iGPU/GPU to monitor connection + safe mode; spare monitor? inf and driver again?
 

Norepi

Commendable
Aug 14, 2016
19
0
1,510
Just to clarify: I only receive the "display error message" when I intentionall unplug the PSU cable to the GTX 960 and ONLY run display cables (in this case I predominantly use an HDMI, I've also tried DP and VGA), so I do not have a display cable attached to my MOBO. So when I have a display cable attached to my MOBO and to my GTX 960, I receive no error message, and upon changing channels on my monitor, nothing displays on the channel that my GTX 960 is attached to. I hope that makes sense. When I attach the GT 640, it's similar; I only get GT 640 display when I only plug display canles into the '640 and not the MOBO. I do have a spare monitor, but it's literally the same monitor hahaha. I highly doubt the monitor is at fault.

I haven't removed the CMOS on the MOBO. I will try that, it's a simple thing to do and train the power, but I haven't tried it yet. I also do technically have a seperate PSU, but it's external. So I can apply it to my MOBO; I would just need more modular wires. Although, I'm fairly certain that my PSU is A-OK. It's as new as the GTX 960.
 
I think I see. So now power connector error message when the GTX 960 is properly connected up. That makes sense. Otherwise it would indicate a power supply issue of some form.

The display explanation is fine, it all makes sense.

Right, let's see what else we can do to try and resolve this (if we can...). I'll return to my last sentence in the previous post as it was an idea I had...

What I had in mind with the spare monitor is as follows:

(1) Have the GTX 960 installed.

(2) Attach one monitor to the GTX 960 output.

(3) Attach spare monitor to the motherboard.

(4) Boot to Windows in safe mode. Check which display is giving an output. This would be the output the PC detects as the default one. If the GTX 960 works in safe mode, the attached monitor will have the display. If the GTX 960 doesn't work, the monitor attached to the motherboard has the display.

[Aside: I once had a strange situation where my GPU couldn't output via DVI but would with VGA.... can't remember how I solved that though.]

More pressingly, I think I'm curious about how that .inf thing went. (I researched a little more into it, but not sure how much help it would be.) If I understand it correctly, it's because the actual graphics card is left out so the identity has to be manually added in. But only if Windows sees a device but not know what it is. Once the identity is given, Windows can recognise it which should allow for driver installation. How far along the process did you get? (You mentioned adding to the .inf file but not much else after that.)

As a final thing it may be worth trying the other PSU. I agree with you it seems unlikely, but for the sake of elimination of possible causes it could be done.

And after that? Faulty GPU is my guess, but truthfully I think I'm running out of diagnostic ideas we could try.
 
Solution

Norepi

Commendable
Aug 14, 2016
19
0
1,510
You deserve the answer Obakasama.

I have determined that it is a faulty GPU.
I have a EVGA GTX 970 Hybrid (liquid cooluing), and the cooling system broke; so yesterday I installed a fair moderate quality heatseat fan on the GTX 970 and I am able to receive perfect display from it. The display is just as good as it was when it had a radiator, it's just a bit warmer. Nevertheless, upon installation I had no driver issues or Device Manager issues. I now am running GeForce Experience and NVIDIA controll panel with no problems. My BIOS recognizes the GTX 970 in the PCIe x16 crossfire slot, so essentially this card is working flawlessly. Since there is no SLI and there is not another PCIe x16 crossfire slot, I can't benefit my rig by installing another discrete GPU- atleast I believe so.
The fact that the GTX 970 is working flawlessly, the GT 640 is working as well (when installed), but the GTX 960 is not working just heeds the answer is that the GTX 960 is faulty.

The .inf "file trials" was done after a clean uninstall using DUU, then I installed the proper NVIDIA package I needed, went to Device Manager --> Basic Display Adapter --> Details --> Hardware Ids, copied the first hardware ID ---> went to all the NVIDIA .inf files and replaces the first driver PCI\VEN with the Hardware ID I copied. I did this for each section of each file, but not every file, jus the first in a sequence. Then when I installed the NVIDIA startup, I was able to "trick" my computer into thinking that by Basic Display Adapter was an NVIDIA driver. The installation ceased befored all the contents could be installed because there was "No Hardware" which further proved to me that the GTX 960 is not being detected.
 
I do believe we exhausted all possible ways to determine it. Bit of a bummer it has to be said (no-one likes defective hardware).

Still the 970 is a step up.

I did wonder whether trying to install the drivers after the .inf would have any effect. At least we learnt something new along the way.