Internet is really bad only on my computer

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ParkMyLot

Commendable
Aug 15, 2016
2
0
1,510
Hey guys,

I recently switched internet providers due to moving countries about 2 weeks ago. Our internet isn't slow (brother's computer constantly gets around 20-40ms), but for an unknown reason, whether it be gaming or watching a video on YouTube, my ping jumps from around 20-40 to anywhere in the thousands every 5 seconds.

I know that my location isn't a problem since my brother's computer is 2 feet away from mine yet has x10 better connectivity. I also don't suspect any damage to my network card since, surprisingly enough, I don't have any connectivity problems at my friends house.

Is there anything I can do to prevent these ping spikes? I've looked at a few different forums but haven't been able to find any solutions.

My computer is also about 2.5 years old and hasn't had many problems in the past (only one being that the battery is dead and I need a constant flow of energy into my computer to keep it going).

Any knowledge on the subject is appreciated, thanks!
 
Solution
Ralston18
The idea behind switching connections (wired) is to see if the problem is with the connection or the device. Somewhat but not entirely moot in the case of wireless.

It does not take much to interfere with wireless signals. Simply switch positions with your brother. See if your connectivity improves and his declines. Then you know it is the location - even if only a couple of feet apart. Try moving yourself a bit farther apart. Maybe there is interference between the two computers. Do you still get high pings when his computer is off?

Since you mentioned that there are not connectivity problems at friends' houses I expect that you have a laptop. Is that correct?

Your wireless adapter may be failing and just at a threshold...
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Ralston18

Ralston18

Titan
Moderator
Oct 11, 2014
34,886
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How are you connecting - ethernet cable? If so try another, known working cable. Try the existing cable on another computer and see if the problem follows the cable?

Are you connected directly to the router or to an ethernet wall outllet? If router, try another LAN port on the router. If wall outlet then you need to check the punchdown wires inside the outlet and also on the other end - should be a patch panel there.

Have your brother try his computer on your connections. See if his computer experiences the pings. Try your computer on his connection.

The idea is to narrow down, by elimination, the basis for the problem. Once that is accomplished, you focus on the available fixes.
 
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ParkMyLot

Commendable
Aug 15, 2016
2
0
1,510
No I'm not using an ethernet cable. I don't quite understand what you mean by him trying my connections, but we are both currently using wifi. The only difference I see from my brother's computer and mine are the ping spikes that I get.
 
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Ralston18

Ralston18

Titan
Moderator
Oct 11, 2014
34,886
3,323
146,290
The idea behind switching connections (wired) is to see if the problem is with the connection or the device. Somewhat but not entirely moot in the case of wireless.

It does not take much to interfere with wireless signals. Simply switch positions with your brother. See if your connectivity improves and his declines. Then you know it is the location - even if only a couple of feet apart. Try moving yourself a bit farther apart. Maybe there is interference between the two computers. Do you still get high pings when his computer is off?

Since you mentioned that there are not connectivity problems at friends' houses I expect that you have a laptop. Is that correct?

Your wireless adapter may be failing and just at a threshold where, in your house, there are problems. When somewhere else, the signals may be stronger and all works well.

The trick is to narrow things down by trial and error until you can duplicate the problem at will. That will help determine what to fix or change.





 
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