Asus motherboard shuts off power (Anti Surge Protection)

Mathif

Commendable
Aug 18, 2016
5
0
1,520
Hello


First, I'd like to thank you for taking the time for checking this problem.


The problem:
Since today my system has shut down multiple times, rebooting and giving me an error screen on startup saying something along the lines of: "Asus Anti-Surge Protection has shut down the system."

I've had this system for 2 years and I've never had this problem before. I did however change my SSD's yesterday.
I was running 2 Crucial MX100 in RAID 0 but I've been having problems with the system freezing on and off for ~30 seconds. So yesterday I installed a brand new Samsung EVO 850 (1 TB) with a fresh install of Windows 8.1 (no cloning).


What I did:
I turned off the power and pulled out the power cable (to be sure) before replacing those Crucial SSD's. I then unplugged both Crucial's from the PSU and Motherboard. I removed 1 SATA III cable because I now have 1 less SSD. I removed 1 SATA power cable because I now had enough with 1 cable to power my single SSD, CD/DVD/BR reader, my CPU-cooler and the front-input from the case (USB, audio and micro input).

I have since replugged 1 SATA power cable to feed the SSD only, just in case plugging 4 on 1 cable was the culprit.


TL;DR: replaced SSD, fresh OS install, re-ordered cable management. System now regularly reboots stating Asus Anti-Surge Protection kicked in.

System Specs:
OS: Window 8.1 64-bit (latest version, as of now)
Case: Corsair 760T
Motherboard: Asus Maximus VII Formula
CPU: Intel Core i7 4790K
Memory: 4 x 4GB Corsair Vengeance Pro (frequency of 667 MHz)
GPU: 2 x Nvidia GeForce GTX 980 (currently not running SLI enabled. SLI-enabled or disabled did not affect my problem at all, it occurred regardless)
Storage: Samsung 850 EVO (1 TB)
PSU: Corsair HX1000i


Additional Software that I have installed:
7zip
Avira antivirus
Ccleaner
Corsair Link (installed AFTER the problem occurred for the first time)
Nvidia GeForge Experience
Skype
Steam


Additional information:
None of my components are overclocked.
I am not excluding my PSU as the possible culprit, however I do doubt that it is. I never had this issue before changing my SSD and the fresh OS install.
I do not remember if Asus Anti-Surge Protection was enabled or disabled before switching the SSD.
I have checked if all power cables are plugged in correctly after switching out the SSD, I did not see anything wrong and "wiggled" them slightly to make sure they were well-connected.
I have read conflicting reports about Asus Anti Surge-Protection: some saying it should not be problem and some saying that it is. I have currently disabled Asus ASP. The system is running just fine for now, however I feel like I am taking a risk in possibly damaging my entire system.
The problem first occurred earlier today when I was playing GTA V Online. I had no issues playing it for a few hours yesterday.
On a sidenote: it's been beautiful weather and no thunder whatsoever for the last weeks.


I have tried to document my problem as best as I could, if however there is some additional information required please let me know.

Thank you once more for taking the time to check into this problem.


Regards,
Mathi
 
Solution
Hello


I decided to post a follow-up to close this problem.

I had installed Asus' "AI Suite 3" to update my BIOS, which probably was a very bad idea considering I might have lost power during the update. The updated BIOS reverted the changes made and re-enabled Anti-Surge Protection (ASP) again. The system shut off again.
In CorsairLink my PSU showed normal values:
  • 12.10V for the 12V output
    5.00V for the 5V output
    3.30V for the 3.3V output

Now I'm not sure how reliable these values are since they don't seem to change at all, but I took the risk of turning off ASP again based on this.
It has been 2 days now, running GTA V on ultra and SLI enabled put the system under a lot of stress and I have had no problems whatsoever.

So...

Mathif

Commendable
Aug 18, 2016
5
0
1,520


I have not had any problems since disabling Anti-Surge Protection an hour ago, so far.
However I am still concerned that my PSU might indeed be faulty.
 

Mathif

Commendable
Aug 18, 2016
5
0
1,520


Unfortunately I don't really have any means to acquire an additional PSU, even if only temporarily.
However, is it safe to assume then now that the problem was indeed a potentially over-sensitive Anti-Surge Protection?

Also, can the constant shutting down of the system due to ASP have any negative effects on the components of the system?


Thank you for your help.
 

Mathif

Commendable
Aug 18, 2016
5
0
1,520


So, everything was fine. I was playing GTA online for about 2 hours without any issues but then the system shut down again. This time no ASP warning as it was disabled. I'm guessing this means there is indeed an issue with my PSU then?

I just find it very odd that I did not have any issues whatsoever before replacing my SSD with the Samsung 850 EVO.
 

Mathif

Commendable
Aug 18, 2016
5
0
1,520
Hello


I decided to post a follow-up to close this problem.

I had installed Asus' "AI Suite 3" to update my BIOS, which probably was a very bad idea considering I might have lost power during the update. The updated BIOS reverted the changes made and re-enabled Anti-Surge Protection (ASP) again. The system shut off again.
In CorsairLink my PSU showed normal values:
  • 12.10V for the 12V output
    5.00V for the 5V output
    3.30V for the 3.3V output

Now I'm not sure how reliable these values are since they don't seem to change at all, but I took the risk of turning off ASP again based on this.
It has been 2 days now, running GTA V on ultra and SLI enabled put the system under a lot of stress and I have had no problems whatsoever.

So, in my case I think it is safe to say that the problem was caused by Asus' ASP.

I would like to thank you for your time and knowledge to help me out, so: thank you very much :)


Regards,
Mathi
 
Solution


Hm. Well that's good to know. Not sure what is causing the ASP to keep going off though. Unless the PSU is spiking but that would be hard to test.