Trace routing to find connection issues.

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Trey_4

Commendable
Aug 8, 2016
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1,510
I have been dealing with awful internet for several years. Finally, after understanding more about internet and such, I am locating the source of the problem. First let me explain. I have HIGH ping in my games, with the occasional exception, particularly of dead times, such as 3 am. Other than times when no one is on, my ping is superbly high, my speeds are super slow, and my general QoS is horrid. Lots of in game latency and such. Its actually very inconsistent. Sometimes it can be good, other times not so much. So, after doing LOTS of trace routes and tests, I concluded the problem was on their network, probably a router or switch, as its an EdgeMax OS. This is where the ping spikes, and presumably where the packet loss occurs. However, after more testing, I have since learned that for whatever reason, after reaching the router, the connection COMES BACK TO MY HOUSE. Yes, maybe not MY house, but somewhere in my area for sure. Ill give you an example.
V7YGZDq.png
Literally 1 number off from my Ip, and if I geo locate it, its literally my house. What does this mean?
 
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bill001g

Titan
Aug 9, 2012
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It is the ISP first router likely. Geo locate tends to be kinda stupid.

So hop 1 is obviously your router since the latency is so low. Hop 2 may or may not be in your house but a private ip and low latency implies that it very well could be in your house. If you have 2 routers then it defiantly is. Hop 3 is at least 14ms away which is quite a distance....could be hundreds of miles...but there is not way to be 100% sure because of extra delays the equipment adds.

You could use a program called pathping but I tend to like to manually do it. If you open multiple cmd windows and ping the first 3 node with a continuous ping it should show much more clearly.

Now your ISP will likely not do much if the latency just has ping spikes in it. If it you see consistently higher numbers they might fix it. Ping loss they are the most likely to help with. The problem may be they have oversold the bandwidth to your neighborhood. This will cause delays in this first router that comes to all the houses....this does not apply as much if you have dsl it is mostly a cable problem. They will never actually admit they oversold the bandwidth. Now if you are lucky it is a problem with actual cables coming to your house. The ISP has the ability to test and find that problem. The problem is convincing them that the bad ping times really indicate their problem which is why you need to show it is fine to your router but is bad to their router.
 
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Trey_4

Commendable
Aug 8, 2016
7
0
1,510


I should have been more clear, I apologize. Im using a WISP and the first ping is presumably to their AP. They claim that the pings NEVER go over 3ms to between our radio and the AP. So Im also assuming the ping spikes on a router or switch. Also, Im not using a router, im on a switch that goes directly to the radio and that then goes to the AP. But that still doesnt explain why Im getting a trace to an IP very similar to mine. Like literally 1 number off.
 
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bill001g

Titan
Aug 9, 2012
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That is very strange to see the other devices in the trace if you have a ip close to hop3.

I have a wisp at my house out in the country since nothing else is available. Mine the first hop (if I remove my router) is between my radio and some router they have. There are actually multiple radio hops in it that I can not detect but from talking with them they have a number of point to point microwave links in the path behind the AP.

Most times the latency is very good, well under 10ms. But at times it is horrible and since it comes and goes I have always suspected it other people who live near me competing for bandwidth.

In any case the trouble shooting method is the same. You need to find the first hop where you see a consistent problem. You then hope to get a tech that understand ping and tracert and can determine where in their network this problems is occurring. Be happy it is not very deep in the trace because it could be between other ISP and you will never get that resolved.
 
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Trey_4

Commendable
Aug 8, 2016
7
0
1,510


Yeah, I actually think its an invisible router RIGHT after I make it to the towns AP. There arent any backhauls or anything, as its a small town out in the country. I also think it could be due to competing for bandwidth, but I've talked to them a multitude of time and they claim that anybody on their network should be able of playing games without lag. They want to come out and look at it but my dad doesnt want that as we dont have "research" yet. I think its the invisible router because I traceroute my external ip, and it goes to 192.168.100.1 then back to my external ip, and when pinging it, theres STILL lag. Like consistently 60-300 ms.
 
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