vagabond251 :
Beast96GT :
vagabond251 :
Beast96GT :
Unfortunately I never found a solution. I had Gigabyte RMA and then send me a new one. I believe we have the same monitor so it could definitely be a DisplayPort issue. I've just learned to live with it since I've been troubleshooting for nearly two months now. I figure as long as the reset doesn't damage my machine or indicate something is failing I'm OK with hitting reset even though I'd rather not. Sorry I can't be more help man. Let me know if you have any other questions.
That's disappointing--and really unacceptable from Gigabyte's standpoint. This issue is very reproducible, and easy to isolate it to the video card. I haven't changed anything out on my system other than the video cards. The fact that I can simply press the reset button 2 seconds after the power button tells me that it's a hardware issue. I've found a couple of other folks on the web with the same issue, but Gigabyte is acting like I'm from Mars when I talk to them about it. I've always been a big fan of Gigabyte--of both their motherboards and video cards--but there's something up with these cards and it needs to be addressed. I'll keep you posted. Thanks.
I agree. Gigabyte was less than helpful or understanding about the issue. Here's the problem I've been having in terms of troubleshooting. I'll make a change (first one was switching PCIe slots). Then it boots fine for a few days and then the problems come back. The exact same thing happened when I tried a different power supply. I'm glad to hear more people have the issue and it's not just me. I definitely think something is up with these cards and they just don't play nice with most setups. Definitely keep me posted.
For me, the issue occurs every time on both cards (or just one card) no matter which DisplayPort ports I'm connected to. I made a video of it happening and I'm going to put it on YouTube and send it to them. I'm hoping I can prod them into looking into it. My guess is that it could fixed with a firmware update... but if it's a hardware design flaw they're going to be less than receptive. Either way, it's unacceptable and I'm absolutely shocked that their QA wouldn't have picked this up before sending them out.
Was the behavior exactly the same when you got the RMA replacement? Did they make you send in the entire box with all the components as well? Thanks, man.
Here's how things went. I sent it to them and they said nothing was wrong so they sent it back (do NOT send accessories, you won't get them back and they don't need them for the RMA or replacement process. I got the Premium Pack so you bet I took all that stuff out before sending). Once I got the card back (my original one) it worked flawlessly for five days and then started having issues so I asked for a replacement. Replacement had the exact same issues. I think you're right and there's something goofy with this card (which sucks because it's pretty much the best 1080 design in my opinion). It still could be my motherboard but I doubt it. For the record I shipped in the original black box with just the card USPS and it got to CA from MD in two days. They always use UPS ground for their shipping back unless you have a code to punch in to pick a different method. The good news is they never require a signature. I hope this helps. Keep the questions coming. I did a LOT of Googling to try and find others with this issue but had no luck. Glad to know I'm not alone.
So they sent you back the same card, eh? That's lame. The least they could do is give you a replacement to see if that fixes it. The only hardware we have in common other than the video card is the Acer monitors.. You said you have the XB240H, right? It's the 24" 144hz Gsync model.. Maybe it has to do with an incompatibility with the monitors. I don't have extra displayport monitors just lying around to find out. However, I do have a separate video processing PC I can put a card in, but requires tearing everything down again.
I've found a two other people with this issue on the Geforce forums and Facebook respectively. This is what the guy on FB posted on the Gigabyte FB page:
"I have a Gigabyte Xtreme gaming gtx 1080. I am having a issue and want to know if anyone else is having a similar issue. Ok,so every time I turn my PC on from it being powered off Only 1 monitor will be detected and the display is a very low resolution like it has no driver and than at last second on password window to get into windows the screen flickers with correct resolution. The second monitor will not detect unless I restart the PC and than both monitors are being detected. Never fails though when I turn PC back on from being powered down it does this every time. I have no USB devices plugged into my monitors, I am running windows 10 pro and my monitors are Asus swift 2560x1440p 27" 144hertz gsync and other monitor is Acer 4k 60herts gsync. I really do not want to return this card,but if I do not get help I may have to? I have tried DDU in safe mode and 3 different drivers etc.."
Of course he got no response.
This other poor UK chap has a similar issue, but a different video card and only a Gigabyte motherboard:
http://forum.giga-byte.co.uk/index.php?topic=17536.0
The last post he makes is darkly humorous, but sure very frustrating: "Just wondering - what's the point of an official Gigabyte forum when no one from Gigabyte answers any question? Are the problems reported here logged and reported to the developers writing the BIOS code? Is there any use posting here at all?"
and crickets...
Anyway, if we can narrow down where the issue is, maybe we can get some where. I've got two cards and a different PC to work with. I'll throw one of them in the other PC and see if still has an issue. Then I can at least tell Gigabyte exactly how they should be able reproduce it--hook up 3 Acer XB240Hs and cold boot. Strangely, the system has to be turned off for a while for this to occur. If I power it up after it's been off for only 5 minutes, it boots no problem. One other question for you: what case do you have? This may seem irrelevant, but I have the Corsair inverted case where the video cards are actually upside down. In my state of delirium trying to brainstorm fixes for this, I started thinking the orientation of the card might affect it. I dunno. Thanks.
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