HP Envy 4500 will print some Word docs and others it won't??

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tiggerfanatic

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Jun 22, 2014
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I have not really had real issues with this printer until today. I have printed tons of different types of documents (Word, Excel, etc) from it with no issues. Today I tried to print an excuse note for my daughter's school in Word and it came out blank even though the preview showed the doc? So next I tested an Excel doc and it printed. Then I tried printing another Word doc and it printed. Can't figure this out?
Just now I made up another new doc in Word and another new Excel sheet and both came out blank? Seems almost like it will now only print out older, saved documents only and doesn't want to print out any new ones?
 
Solution
Ralston18
In Word (or Excel) select "File" (probably far left top).

Select "Print" (just below "Save As").

What device is listed in the "Printer" box?

If not the desired printer, click the box (see the little downward pointing arrow) and find the desired printer. Set as the default.

There may have been some update or other actions that changed the default printer. Old documents are okay. New documents not.....
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Ralston18

Ralston18

Titan
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Oct 11, 2014
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In Word (or Excel) select "File" (probably far left top).

Select "Print" (just below "Save As").

What device is listed in the "Printer" box?

If not the desired printer, click the box (see the little downward pointing arrow) and find the desired printer. Set as the default.

There may have been some update or other actions that changed the default printer. Old documents are okay. New documents not.....
 
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