Dear all,
Have been looking for a solution on my problem on many forums and websites, including yours, unfortunately without any success. The issue with HDD is, as I can see the most common one, I/O error.
The HDD is WD5000BPVT, and it has been changed few month ago, but now the data stored on it is very important to be retrieved. In the Balkans region, where I reside, there is a small number of companies specialized in data recovery of crashed devices, and the repair time is too long (few months) to get it, if successful at all. Now, before sending to the data recovery company, I want to give it a few shots by myself, hopefully getting it up enough to just recover the .pst files. I will try to explain its diagnose, and after that I'll be waiting for your support and feedback with proposed possible solutions to this problem.
1. In the beginning laptop showed blackscreen with I/O device error while booting and after a rester or a few it booted up. Thought it was some small problem, but it showed later it's not.
2. Few days later this blackscreen message got more serious, and I had to reset the laptop a bunch of times when it finally booted. Afterwards, reset and booting worked perfectly for a few more days.
3. The issue got way to serious and it was impossible to boot even after multiple resets. At this point, I realized it was very naive from me not to backup everything while it was up, but I didn't so I will have to deal with it now.
4. HDD was stored for 6 months since the problem, and now it seems the data from it is needed urgently.
5. In the last two days, I'm trying to get it working, but didn't make any adventurous fixes.
a) First I tried to instert it in other laptop, where it showed only a blackscreen;
b) Secondly, I tried to connect it to my laptop with HDD enclosure and this is what I find from out of it:
- HDD is spinning, without any clicks, when lifting enclosure I feel its spinning;
- HDD is shown in My Computer as CD-ROM (F
but cannot open it with message "Application not found";
- Right click on F: then Open, shows message "The request could not be performed because of an I/O device error.";
- Disk management shows Disk 2 (Unkown, Not initialized)
- Key thing, as I see - device manager shows this drive in Drives "WDC WD75 00BPVT-08HXZT3 USB Device", not showing any bad signals such as red or yellow triangle, seem as it is normal;
- While in properties in device manager, clicked the Populate in Volumes tab and shows following:
- Recovery software such as Recuva, doesn't recognize it, probably because Disk Management or Windows 7 doesn't;
6. Today, I'll try botting this drive on its original laptop (ASUS K53S), and give it a few restarts as before, hoping it will get somewhere.
I think I managed to write everything important for you to know about the issue and its current status. Now, sorry for the long message, but as I can see not all I/O problems are the same, spinning or not spinning drive has different troubleshooting. Hope I will get more information, and preferably your advice whether I should try the "Freezing fix" with this HDD.
Update #1: Installed this HDD to its original laptop Asus K53S. It's not as on the other laptop blackscreen without message, instead it has the message "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key."
HDD doesn't show up in BIOS to select it as a boot device......
Update #2: Tried following software for diagnosis and/or recovery:
a) Acronis True Image - doesn't recognize the device, thought about cloning the drive, not possible;
b) Tried Western Digital's WINDIG - this gave me a weird feeling, everything but S.M.A.R.T. passed, so I believe it is a very faulty HDD.
c) Disk Doctors - amazing app which recognized the device, and even has an option for looking lost partitions, unfortunately after one night search for sectors results were dissappointing, however the application is must try for problematic HDDs.
d) TestDisk - doesn't recognize the device.
Hope someone will find useful information in my post, but I will rather go further on with Data Recovery Company. The Freezer fix is something I am eager to try, but don't want to until I have recovered data. So, I will update you with this Freezer fix "myth or fact" if I receive the erronous HDD after they recover data, which I believe they will, at least the part I need.
Have been looking for a solution on my problem on many forums and websites, including yours, unfortunately without any success. The issue with HDD is, as I can see the most common one, I/O error.
The HDD is WD5000BPVT, and it has been changed few month ago, but now the data stored on it is very important to be retrieved. In the Balkans region, where I reside, there is a small number of companies specialized in data recovery of crashed devices, and the repair time is too long (few months) to get it, if successful at all. Now, before sending to the data recovery company, I want to give it a few shots by myself, hopefully getting it up enough to just recover the .pst files. I will try to explain its diagnose, and after that I'll be waiting for your support and feedback with proposed possible solutions to this problem.
1. In the beginning laptop showed blackscreen with I/O device error while booting and after a rester or a few it booted up. Thought it was some small problem, but it showed later it's not.
2. Few days later this blackscreen message got more serious, and I had to reset the laptop a bunch of times when it finally booted. Afterwards, reset and booting worked perfectly for a few more days.
3. The issue got way to serious and it was impossible to boot even after multiple resets. At this point, I realized it was very naive from me not to backup everything while it was up, but I didn't so I will have to deal with it now.
4. HDD was stored for 6 months since the problem, and now it seems the data from it is needed urgently.
5. In the last two days, I'm trying to get it working, but didn't make any adventurous fixes.
a) First I tried to instert it in other laptop, where it showed only a blackscreen;
b) Secondly, I tried to connect it to my laptop with HDD enclosure and this is what I find from out of it:
- HDD is spinning, without any clicks, when lifting enclosure I feel its spinning;
- HDD is shown in My Computer as CD-ROM (F
but cannot open it with message "Application not found";- Right click on F: then Open, shows message "The request could not be performed because of an I/O device error.";
- Disk management shows Disk 2 (Unkown, Not initialized)
- Key thing, as I see - device manager shows this drive in Drives "WDC WD75 00BPVT-08HXZT3 USB Device", not showing any bad signals such as red or yellow triangle, seem as it is normal;
- While in properties in device manager, clicked the Populate in Volumes tab and shows following:
- Recovery software such as Recuva, doesn't recognize it, probably because Disk Management or Windows 7 doesn't;
6. Today, I'll try botting this drive on its original laptop (ASUS K53S), and give it a few restarts as before, hoping it will get somewhere.
I think I managed to write everything important for you to know about the issue and its current status. Now, sorry for the long message, but as I can see not all I/O problems are the same, spinning or not spinning drive has different troubleshooting. Hope I will get more information, and preferably your advice whether I should try the "Freezing fix" with this HDD.
Update #1: Installed this HDD to its original laptop Asus K53S. It's not as on the other laptop blackscreen without message, instead it has the message "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key."
HDD doesn't show up in BIOS to select it as a boot device......
Update #2: Tried following software for diagnosis and/or recovery:
a) Acronis True Image - doesn't recognize the device, thought about cloning the drive, not possible;
b) Tried Western Digital's WINDIG - this gave me a weird feeling, everything but S.M.A.R.T. passed, so I believe it is a very faulty HDD.
c) Disk Doctors - amazing app which recognized the device, and even has an option for looking lost partitions, unfortunately after one night search for sectors results were dissappointing, however the application is must try for problematic HDDs.
d) TestDisk - doesn't recognize the device.
Hope someone will find useful information in my post, but I will rather go further on with Data Recovery Company. The Freezer fix is something I am eager to try, but don't want to until I have recovered data. So, I will update you with this Freezer fix "myth or fact" if I receive the erronous HDD after they recover data, which I believe they will, at least the part I need.
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