Hello,
Overview: PSU fan is broken and I think it may have been the cause of the CPU overheating from constant use with an overheating PSU. full story below:
I sold a computer to someone to which he gave the computer to his grandson. When I gave him the computer I ensured the entire PC was in tip top condition. After a week he gave me a call and told me his grandson is having problems with temperature. After 12 hours of continuous MMORPG gameplay it was reaching a high temperature and shutting down. I took the computer in and found that the problem was with the airflow so I added another fan and put a larger fan to replace the stock case fan. He calls again a couple of days later and tells me that the computer isn't lasting any longer than an hour so I take it back and ran HWMonitor while running a game so I could see what was getting hot. It appeared to be the CPU so I took the heat sink off and saw the chip was damaged (most likely from heat as he was allowing it to overheat and then turning it straight back on and gaming again). So I got a new CPU in it and now the CPU is cooling down rapidly and not getting too hot. After an hour, the temperature in the case (at the time I wasn't sure specifically where in the case) ramps up to about 80 degrees Celsius and it shuts down.
I feel around for what's hot inside the case and low and behold the CPU is perfectly fine but the PSU is very, very hot. I lift the PSU out to find half the fan blades have snapped off. No worries I'll change the fan. Then worries hit as I saw thee rubber/plastic that coats the cables has melted and gone EVERYWHERE inside the power supply. Now, I had no idea whether it was my doing that caused the CPU to overheat (i.e I used bad thermal paste or didn't apply it correctly) or whether he has broken the fan on the PSU which has caused it to overheat and in turn caused the problem with the CPU.
Any and all help is appreciated. I know he has broken the fan as it was immaculate when I put the PSU in the case.
Thanks.
Overview: PSU fan is broken and I think it may have been the cause of the CPU overheating from constant use with an overheating PSU. full story below:
I sold a computer to someone to which he gave the computer to his grandson. When I gave him the computer I ensured the entire PC was in tip top condition. After a week he gave me a call and told me his grandson is having problems with temperature. After 12 hours of continuous MMORPG gameplay it was reaching a high temperature and shutting down. I took the computer in and found that the problem was with the airflow so I added another fan and put a larger fan to replace the stock case fan. He calls again a couple of days later and tells me that the computer isn't lasting any longer than an hour so I take it back and ran HWMonitor while running a game so I could see what was getting hot. It appeared to be the CPU so I took the heat sink off and saw the chip was damaged (most likely from heat as he was allowing it to overheat and then turning it straight back on and gaming again). So I got a new CPU in it and now the CPU is cooling down rapidly and not getting too hot. After an hour, the temperature in the case (at the time I wasn't sure specifically where in the case) ramps up to about 80 degrees Celsius and it shuts down.
I feel around for what's hot inside the case and low and behold the CPU is perfectly fine but the PSU is very, very hot. I lift the PSU out to find half the fan blades have snapped off. No worries I'll change the fan. Then worries hit as I saw thee rubber/plastic that coats the cables has melted and gone EVERYWHERE inside the power supply. Now, I had no idea whether it was my doing that caused the CPU to overheat (i.e I used bad thermal paste or didn't apply it correctly) or whether he has broken the fan on the PSU which has caused it to overheat and in turn caused the problem with the CPU.
Any and all help is appreciated. I know he has broken the fan as it was immaculate when I put the PSU in the case.
Thanks.