PSU Fan With Broken Blades Causing CPU Problems?

LemurFlavouredPie

Commendable
Feb 28, 2016
13
0
1,510
Hello,

Overview: PSU fan is broken and I think it may have been the cause of the CPU overheating from constant use with an overheating PSU. full story below:

I sold a computer to someone to which he gave the computer to his grandson. When I gave him the computer I ensured the entire PC was in tip top condition. After a week he gave me a call and told me his grandson is having problems with temperature. After 12 hours of continuous MMORPG gameplay it was reaching a high temperature and shutting down. I took the computer in and found that the problem was with the airflow so I added another fan and put a larger fan to replace the stock case fan. He calls again a couple of days later and tells me that the computer isn't lasting any longer than an hour so I take it back and ran HWMonitor while running a game so I could see what was getting hot. It appeared to be the CPU so I took the heat sink off and saw the chip was damaged (most likely from heat as he was allowing it to overheat and then turning it straight back on and gaming again). So I got a new CPU in it and now the CPU is cooling down rapidly and not getting too hot. After an hour, the temperature in the case (at the time I wasn't sure specifically where in the case) ramps up to about 80 degrees Celsius and it shuts down.

I feel around for what's hot inside the case and low and behold the CPU is perfectly fine but the PSU is very, very hot. I lift the PSU out to find half the fan blades have snapped off. No worries I'll change the fan. Then worries hit as I saw thee rubber/plastic that coats the cables has melted and gone EVERYWHERE inside the power supply. Now, I had no idea whether it was my doing that caused the CPU to overheat (i.e I used bad thermal paste or didn't apply it correctly) or whether he has broken the fan on the PSU which has caused it to overheat and in turn caused the problem with the CPU.

Any and all help is appreciated. I know he has broken the fan as it was immaculate when I put the PSU in the case.

Thanks.
 
Solution
1. A properly mounted PSU should not have any influence on the cooling of the rest of the case.
2. The fan inside the PSU with 1/2 the fan blades broken off WILL overheat the PSU, but nothing else.
3. The CPU being actually damaged was some other issue.

PSU fan blades do not just break off. Someone was inside the system screwing around.
I would think that this screwing around also involved the CPU.

What was the make/model of this PSU?

In this sale, was there any warranty involved?

USAFRet

Titan
Moderator
1. A properly mounted PSU should not have any influence on the cooling of the rest of the case.
2. The fan inside the PSU with 1/2 the fan blades broken off WILL overheat the PSU, but nothing else.
3. The CPU being actually damaged was some other issue.

PSU fan blades do not just break off. Someone was inside the system screwing around.
I would think that this screwing around also involved the CPU.

What was the make/model of this PSU?

In this sale, was there any warranty involved?
 
Solution

mr_artuka

Commendable
Mar 20, 2016
11
0
1,510
You can replace PSU fan, and wit will work, but after sometime PSU will get again hot enough to melt plastic/rubber coating on cables or maybe if PSU is not branded, caps will die and u will have broken PSU.

Better invest some cash and get used/new PSU with brand name and replace that.
 

LemurFlavouredPie

Commendable
Feb 28, 2016
13
0
1,510


Thanks for the reply,

The warranty passed about a year ago so that isn't an option. It's a CiT 500W Black Edition 12cm Dual 12V CE PFC Model 500UB (S021917). The code in the bracket is the reference for the place I got it from: Scan.co.uk

The man who bought the computer and I went 50/50 on the new CPU because we couldn't say for sure what had caused it to be damaged. Would it be reasonable for him to buy a new PSU for the computer seeing as though it was in perfect condition when it was sold?
 

USAFRet

Titan
Moderator
By 'warranty', I meant between you and the purchaser. "I sold a computer to someone "
Probably not, right?
Are you a PC business, or just some guy selling a used PC?

All sales final, no refund, you broke it, etc, etc.

Those PSU fan blades did not break themselves off. Someone was in there screwing around.
 

LemurFlavouredPie

Commendable
Feb 28, 2016
13
0
1,510


I'm not a business, I just rebuilt my old computer (unused for about 5 months) and sold it to him. I told him I would help him out with any problems he has which I saw fit as I didn't want to sell him a faulty product.

Well problem solved anyway, the PSU didn't cause the CPU fault. Thanks for your help.
 

f-14

Distinguished


what is the PSU mounting top or bottom of the case was the PSU mounted witht he fan to suck air internally or externally from the floor. could be something they set the computer on from the time they picked it up from you during transport poked into the PSU and broke the fan blades or something they set the computer on at the home such as a pen or pencil or paper clip poked into the psu and broke the fan blades when they turned it on. sounds pretty shady in my opinion, but i have no idea the conditions the machine was transported or how it was set up and if any one opened up the case and messed around inside, i don't trust kids, and you have to interrogate every one involved like a detective in order to figure out what happened.

either way the PSU has been critically damaged and should be immediately replaced, you can not have melted wire coating and exposed wires in a PSU those wires got so hot the plastic melted, it's not much more heat before the bare copper wire softens enough to move and contact some other parts and either melt them or destroy other parts or the whole computer and start a fire.

you can replace the cpu fan, you can put electrical tape on the bare wires and put heat shrink tubing over that, but if there was other damage to the PSU it might not help. not worth the risk unless you are an electrician in my opinion.

if you have any way of proving the machine was in good working order before i would ask carefully how it was transported and look at where it was set and the same with it's new owners home after it left your care i would tell the man what i suspected and about the psu and ask him to carefully ask the questions you asked him to find out if his grand son did something as curious children often do, if you could not determine if the grandfather did something, which can happen out of ignorance or negligence, but not on purpose such as children are want to do out of curiosity or tryign to do something their friends told them to do.

might be you find out the computer was set ontop or a blanket or in a blanket to hide the light and noise instead of the child or grand parent sleeping and or they fell asleep while sneaking and playing on it instead of in bed.... my friend had this happen this spring when he stayed at his much younger cousins house, that relative has burned up a new ipda a new iphone and a ps3 as well as a laptop in 4 months gaming instead of being asleep and then falls asleep while gaming in his bed or with blankets and pillows covering the tv and the machines. the childs mother, the aunt is a lawyer so the kid is spoiled.

between my friend and me talking we were able to formulate questions in the right order to get the truth of what happened and determine the cause of the damage and extent of the damage.
 

USAFRet

Titan
Moderator


I have a question here for f-14
In this screencap, did you write this all caps comments?
5gLcEy0.jpg


Care to expound on those comments?
 

LemurFlavouredPie

Commendable
Feb 28, 2016
13
0
1,510




I must say this is very insightful. The boy whom the computer was built and purchased for hasn't said he dropped it so likely it was caused by a drop in some way during transport (though 16 year old boys don't always admit to their mistakes so it's not out the equation completely). There were no wiring issues when it was built as I checked the temperature of each area of the case and kept a check on the voltages supplied to each component.

PSU is mounted on the bottom with the ban blowing air down towards the floor and sucking air in via the rear next to the mains input. 2/7 blades were snapped and the heat fins were covered in a red rubber (hardened from continuous heating and cooling). After looking at the CPU and testing it on another AMD based system, I found that the thermal paste had become a powder and that's what was causing it to get hot, what caused it to dry that much is a mystery but it works perfectly fine. A new PSU has been put in to check if the components work (it doesn't have a power chord that fits the graphics card so it's not there to stay) and the components are working flawlessly with proper heat dispersion.
 

LemurFlavouredPie

Commendable
Feb 28, 2016
13
0
1,510


Still not sure. It was overheating due to the thermal paste no longer being a paste or thermally conducting. How this happened is a mystery but my guess is that he tried to overclock it and didn't do a great job what with the stock cooler on the CPU. The fact that the kid had been on the computer for way over 50 hours and only racked up 4 hours of gameplay (and those stupid programs that "make your computer go faster") makes me think he spend a lot of time trying to overclock to no avail. Chances are he supplied too much power to the processor when bumping it from 3.3 to presumably 8.9 with the amount of heat.
 

USAFRet

Titan
Moderator


Yeah...overzealous OC without knowing what he was doing, and other abuse.
 

LemurFlavouredPie

Commendable
Feb 28, 2016
13
0
1,510


When he's downloading applications like Advanced SystemCare and Driverbooster by iObit he shouldn't be anywhere near the GPU tweak app let alone the bios
 

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