30 BSODs in the last 12 days. Help!

pokeylop

Commendable
Aug 21, 2016
8
0
1,510
Hi, everyone,

OVERVIEW:
I've been encountering a lot of BSODs (Blue Screens of Death) on my laptop lately, often within the first hour of usage of my laptop (and as frequently as 5 times in a row before a temporary resolution). I've been using a crash dump viewer (BlueScreenView) to identify the causes, but there's 12 different bug check strings in the last 12 days, with 10 different drivers identified across all the cases (i.e. way too much stuff for me to analyse and fix despite my attempts). Bluescreens often occur at launch, though occasionally after starting a game or loading more than 4 tabs on Chrome. I've used the "Boot Last Known Good Configuration" function in advanced startup settings to provide temporary solutions, but the issue would return within a few hours.

THINGS I'VE TRIED:
Windows disk check: Ran it 3 or 4 times, consistently no problems
Windows Memory Diagnostic: ran it once, no issues detected
Kaspersky Antivirus Scan: Complete scan done, no issues
MemTest86: FAILED (see below)

SUSPECTED ISSUES:
I strongly suspect the issue is due to a faulty RAM stick, but I've been unable to test it safely since I'm travelling a lot at the moment (being on a laptop and all, it's a bit time consuming to remove RAM sticks individually and test). Another possibility is my OS or C: drive is corrupted, but I'd be surprised considering my laptop occasionally works just fine. These suspicions are from various other posts/ solutions that highlight faulty RAM or corrupted drives as being the issue behind some of the bugs I've experienced.

DEVICE SPECIFICATIONS:
Device Manufacturer: MicroStar International (MSI)
Model: GS60 2PE Ghost Pro
Operating System: Windows 7.1 Home Premium, Service Pack 1
Processor: Intel Core i7 4710HQ (2.50-3.50 GHz)
Integrated GPU: Intel HD Graphics 4600
Dedicated GPU: Nvidia GeForce GTX 870M
RAM: 16GB (2x 8GB Kingston RAM at 1600MHz)
C: Drive: Toshiba THNSNJ12 128GB SSD

CRASH DUMPS:
Minidumps for the last 21 BSODs that were saved (I've probably had about 25-30 overall) are available here:
http://

If anyone can advice me on what's causing this issue, and how I might fix it, I'd really appreciate it. Thanks!
 
Solution
Check the SMART readings for the drive, but the PFN list BSOD can also be caused by the RAM strangely enough. I ran into the same problem a couple years ago when I upgraded my RAM (with one stick being problematic).

pokeylop

Commendable
Aug 21, 2016
8
0
1,510
Thanks, Mr Kagouris; I'll be sure to run Memtest tomorrow and will let you know of the result, but a recent development has me more suspicious of my C:\ drive.

After a string of BSODs during launch, I ran into one I haven't encountered before: PFN_LIST_CORRUPTED. This blue screen occurred consistently without saving a minidump or automatically restarting my computer before I could even reach the login screen. I used "Last Known Good configuration", which stopped the bluescreens, but I'm now constantly forced into Windows start-up repair, which is unable to detect my C:\ drive and therefore unable to resolve the issue (I verified that my C:\ drive was not being detected by using "cd C:\" in command prompt, which returned that the drive could not be found).

At this point, I think the SSD with my OS on it has packed up. I'll run a memtest to be sure, but I strongly suspect I'll have to replace the SSD and install a new copy of Windows.

If anyone else has come across this issue, it would be great if you could verify my suspicions or suggest a fix. Thanks!
 

pokeylop

Commendable
Aug 21, 2016
8
0
1,510
Thanks again, Mr. Kagouris. Ran MemTest86 today, and it failed; specifically 1 stick on test 6 (which involves moving pieces of 64-bit data) had a lot of errors. I've attached the summary here:

https://www.dropbox.com/s/dvptz3k4cmfsrv9/MemTest86-Report-20160822-172919.html?dl=0

I'm not sure if the summary above shows which of the two RAM sticks failed the test (which makes replacement a bit of an issue). The same sector failed tests 6 and 7, and I have a few addresses in that sector, but I don't know how the addresses translate to which of the 2 RAM sticks failed. Is there any way to figure this out, or can it only be done by process of elimination (i.e. removing one stick and retesting, removing the second and retesting)?

In any case, it seems a RAM replacement is in order. Was unable to check the SMART data on my drives, since I'm unable to load Windows (it's still not detecting my C:\ drive), but the MemTest is clearly indicating that RAM is one of my issues (if not the only one). I'll update again with the final solution; I'm gonna hand my computer in to my distributor with this information and get them to sort it out (I'm not comfortable with changing the RAM myself since it's not on the exposed side of the motherboard; I'd have to remove the entire motherboard from the case, which I'm a little nervous about).

Thanks again, will update in about a week's time once the issue is resolved (hopefully)!