Intel(R) Core(TM) i5-4570 Problem

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TwillieTheFirst

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Aug 22, 2016
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For some basic info, my computer crashed with an error called "Thread stuck in device driver". I went to bed and tried to turn it on the next day it would go almost straight to a black screen. I would see the buffer animation or loading wheel for windows, and after that I would get a black screen. I was stumped for quite awhile and started trying new things. I took out my graphics card and tried to start my computer up. It worked and everything was fine. I do have an integrated graphics card but it's pretty bad and I can't do much on my computer anymore. Trying to get an accurate diagnostic of my computer, I tried my brother's graphics card, which works, and tried to start it again. Needless to say, it got to the loading screen and after that, black screen. With that happening, I figured that maybe my CPU slots weren't working. However, I'm not sure and was wondering if you guys could help me out. My PC specs will be attached.

TL;DR - Computer crashed with error - Thread stuck in device driver. Computer gets a black screen past the loading wheel for windows 10. Took graphics card out and it worked fine. Put a confirmed, working graphics card in and the computer got a black screen again. Is it my CPU slots? Any help is appreciated. Specs are attached below.

NOTE: The graphics card listed in the picture is my integrated graphics card which works fine. My "broken" one or whatever is wrong with it, is the AMD Radeon HD 7850.

PC Specs:
http://imgur.com/gallery/zEtjc

Thanks, Trent.
 
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With a new GPU, what should happen is the PC would boot normally using the most basic driver for it. Only after the specific driver is installed are things optimised for the PC (various settings). Though I anticipate this would be the case if the new GPU is nVidia. A new AMD GPU might still be capable of using the old drivers; and if it is a driver corruption the problem will persist. However, if there remains a problem with Windows which isn't specific to the GPU, then it will likely have issues booting regardless of the GPU.

With the Automatic Repair option coming up, something went wrong with Windows.

If you've managed to boot into safe mode, does it work as normal (except with some loss of functionality)? Because if safe mode is...
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Obakasama

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According to Microsoft's own database the error you get is typically associated with a GPU or its driver. Insofar you had trouble with the HD 7850, this is a likely culprit (not saying it is as evidence isn't sufficient to make that claim).

With the 7850 installed, are you able to boot into safe mode? My thought is you could perhaps update the driver for the GPU and see if that helps.

You may need to consider this: http://www.tomshardware.co.uk/faq/id-2767677/clean-graphics-driver-install-windows.html
 
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TwillieTheFirst

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Aug 22, 2016
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Thanks for your reply. I am unable to boot into safe mode using the 7850. The screen goes black before I can do much. I will try to update the GPU drivers. Hopefully, it works.
 
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Obakasama

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If you can't even boot into safe mode with the 7850 I'm led to believe there's something wrong with it.

You don't mention your motherboard (and I don't recall seeing the pictures mention it explicitly). Are there other PCI slots you could install the 7850 in to check if it works? Or could you install the 7850 in your brother's PC to check?
 
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TwillieTheFirst

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Aug 22, 2016
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I'll try to install it on his computer (can't believe I haven't tried that yet). My motherboard is the MSI Z87-G41 PC Mate(MS-7850).

 
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TwillieTheFirst

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Aug 22, 2016
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Well my graphics did work in the other computer. I'm starting to lean towards my motherboard slots. Do you think there's any reason why they would randomly stop working? Do I need to update my motherboard drivers or something?
 
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Obakasama

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Reading back on where you lose the signal I get a few thoughts.

(1) What peripherals have you got connected to your PC when booting? (I had black screens just before the Windows log-in. Turns out it was because I had an external HDD plugged in a particular USB port. Strange, I know.)

(2) Do you get the BIOS screen? I'm led to believe you do, and it's only Windows which you can't get to boot normally. As such, I'm still hopeful you can boot into safe mode from BIOS. (There are other ways depending on your OS.)

(3) If you see the Windows loading animation, then the GPUs are working. The black screen likely happens because the driver is corrupt or similar. If they don't work, then you wouldn't see anything as soon as you switch the PC on.

(4) Looking at the specs of your motherboard, there should be another PCI slot. You haven't mentioned trying that yet.
 
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TwillieTheFirst

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Aug 22, 2016
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1) Razer Keyboard, Razer Mouse, Razer headphones, ethernet cable, and that's pretty much it. These have worked fine in the past.
2) I can get to the BIOS screen. I'm pretty new to all this computer stuff. I don't know what I can do from BIOS to help me. I'm pretty sure I can boot to safe mode. I'll test it when I get home.
3) So you're saying that it's my GPU drivers? Because that's exactly what I was starting to think. It would make sense because I haven't updated in a little while.
4) I've tried every PCI slot.

I also just wanted to thank you for sticking with me through all this. There's no way I could've ever been able to eliminate and troubleshoot all of this without you. Thanks.


 
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Obakasama

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It seems the peripherals shouldn't be a cause, but if there are drivers I'd update them anyway. Drivers can just corrupt with no apparent reason.

If you can get safe mode from BIOS with the 7850 installed, see if it continues to boot up Windows. If, as I suspect, it is the graphics driver, then Windows will load. Safe mode loads only the minimal amount of drivers Windows needs to operate. The screen will typically be the wrong resolution because of this. If it does, then the graphics drivers are at fault.

I think we can also eliminate potential motherboard issues with the PCI slots. Which is a good thing.

See if you can get into safe mode from BIOS. If you can't we'll have to find a way. (I have one in mind, but it will be a bit fiddly.)
 
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TwillieTheFirst

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Aug 22, 2016
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Ok, I can get into BIOS. I've actually been testing stuff out and I've gotten really far. I've inserted my graphics card into my case. Instead of getting a black screen, it's taking me to the "Automatic Repair" blue screen. I'm using an HDMI cord instead of the PC monitor cables. As of now, I've clicked on the "Automatic Repair" under advanced options. I have a question as well, should a regular graphics card be able to boot to windows successfully? Say I bought a completely new graphics card and inserted it, would it take me to automatic repair or straight to windows 10? If so, then what would be the problem that won't allow my computer to boot to windows? If the automatic repair doesn't work, I'll try booting to safe mode which should be possible. Ok, after doing automatic repair, it took me to the windows 10 login screen. I went upstairs to get a drink (maybe 3-5 minutes) came back down and black screen. Now everytime I boot, it goes back to the same problem which is a black screen after BIOS. Fuck.

Edit: I've gotten into safe mode.
Edit 2: Apparently what I said was false about my GPU. I have an Iceq x AMD Radeon HD 7870. I don't know how I got mixed up. I'm in safe mode. I'm looking for the GPU drivers but can't seem to find any.
 
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Obakasama

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With a new GPU, what should happen is the PC would boot normally using the most basic driver for it. Only after the specific driver is installed are things optimised for the PC (various settings). Though I anticipate this would be the case if the new GPU is nVidia. A new AMD GPU might still be capable of using the old drivers; and if it is a driver corruption the problem will persist. However, if there remains a problem with Windows which isn't specific to the GPU, then it will likely have issues booting regardless of the GPU.

With the Automatic Repair option coming up, something went wrong with Windows.

If you've managed to boot into safe mode, does it work as normal (except with some loss of functionality)? Because if safe mode is fine, then it suggests the graphics driver is the issue. (It does sound like it is.) If able, follow the clean install GPU drivers I linked to in my first post. Hopefully this should resolve the issue. (You may need to choose the safe mode with networking option in order to access the internet.)
 
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TwillieTheFirst

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Aug 22, 2016
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Safe mode does work normal. I'll try to install the GPU drivers.
 
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