Netgear nighthawk with open reach modem

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AppleTize

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Mar 28, 2013
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Hi guys. Pulling my hair out here. I've bought a netgear r7000 nighthawk to use as my main router for my by infinity. Plug it all in. ADSL light to open reach modem and then Lan1 to the nighthawks Internet port.
The nighthawk doesn't receive Internet from my new open reach modem. I have spoken to netgear and they have told me I need to put my open reach modem in bridge mode and to contact bt. But when talking to bt, no matter who I talk to, no one over there will tell me how to set up this modem for my nighthawk. I've spent £150 on this router and I really want to use it. Please can someone save my hair.


Dan
 
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S


I would try to contact your ISP to see if they can help you. it seems to me the problem lies not with your router but with your modem or ISP.

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Sem_4_

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Aug 15, 2016
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Hi Dan,

Could you connect your computer to the nighthawk by ethernet cable and type in cmd: "ipconfig /all"
This way you can see what ip address your nighthawk is receiving from the modem.

I had a similar problem like this and saw that my router wasn't getting an IP-address from my modem. Appearantly the modem didn't hand out new ip-addresses untill i resetted the modem. so as a solution try to unplug the modem and the router for some time, plug the modem back in, connect it to the router and plug the router back in.

Keep us posted!
 
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AppleTize

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Mar 28, 2013
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Thanks the reply Sem. I will try that when I get home in 3 hours or so. If it helps in anyway, when plugging my PC directly into the modem I get no gateway. I have been Trying the default up address's to modem settings incase it's not logged in to my bt broadband but I cannot get into the settings. I'm guessing this is because I have no gateway. But thanks for the reply I will find the config later for you :)
 
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AppleTize

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Mar 28, 2013
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Hi sem, just got home and tested, the modem is now plugged into the wall socket and the DSL is steady, the nighthawk is now connected the LAN1 port of the modem. when connected to the nighthawk via ethernet to my laptop, when hitting ipconfig /all i get all of this

C:\Users\Dan>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-JOI9E38
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Home Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
Physical Address. . . . . . . . . : D8-CB-8A-14-13-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::609f:b66d:afe0:7936%6(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.121.54(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 64539530
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-07-AB-C3-D8-CB-8A-14-13-B4
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9D193417-4C52-48BC-A8EA-AD7808D20B09}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


gateway is blank?
 
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Sem_4_

Commendable
Aug 15, 2016
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Yeah strange that the gateway is blank. You could try to hook up your laptop to your modem directly and type in cmd: ipconfig

Normally you should see the gateway of your modem. If you have this you can got to the settings of your nighthawk router and setup your DHCP with this gateway.

 
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AppleTize

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Mar 28, 2013
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10,630
When plugged into the modem directly I get no gateway, aswell, I have tried to set up DHCP using the automatic ip setting but there is no DHCP server listed under ip config. With no gateway under the modem could this be a faulty modem? I've tried resetting the modem with the same outcome.
 
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S

Sem_4_

Commendable
Aug 15, 2016
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1,560


I would try to contact your ISP to see if they can help you. it seems to me the problem lies not with your router but with your modem or ISP.

 
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