Graphics card not recognised

ramraid76 · Aug 23, 2016

Hi, I went away for 2 weeks and my computer was working fine,came back switched it on and no display,tried a few things,swapped monitors etc and eventually took my hdmi cable out of the xfx r9 270s card and plugged it back into the integrated graphics and got my display back,looked in device manager and it no longer shows up my r9 270x,have tried reseating it a few times and in different slots but no joy,the fans on the card are spinning,im at a loss as it worked fine before i went on holiday and no one else has access to the machine so it seems very bizarre...hope someone can help.

notlim981 · Aug 23, 2016

Was the computer plugged to the wall outlet while you were out? This seems to be a power surge that may have occurred and, probably, damaged the GPU.

jay_rogers · Aug 24, 2016

Is your igp is disabled?

ramraid76 · Aug 24, 2016

Yes it would of been plugged to the wall outlet at the time I was away and I'm not sure if its disabled,it doesn't show up in my device manager so for all intents and purpose it's like it no longer exists,sorry I'm not really that technically minded when it comes to this kind of thing but any help is appreciated.

notlim981 · Aug 24, 2016

Yeap, I guess your video card must have shorted out due to the pc being plugged to the power as you have video image with the onboard graphics. If your GPU is on warranty you should probably RMA it.

ramraid76 · Aug 24, 2016

I'm speaking with them now and there saying return it to where I bought it but I didnt buy it I had it bought for me and ive no idea where it came from or a receipt but its less than 6 months old and in the full packaging.

notlim981 · Aug 24, 2016

Then you should talk to the person who gave it to you and ask for the receipt, otherwise you're on a dead end road.

ramraid76 · Aug 24, 2016

Yep I've a feeling that may well be the case, Thanks anyway,I may get some satisfaction by smashing it to pieces with a hammer....

notlim981 · Aug 24, 2016

Next time you are away for some time, please make sure to unplug the pc from the power, as well as the ethernet jack if you use one, as it also can damage the pc in the event of a power surge. Have a good one.

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Graphics card not recognised

ramraid76

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ramraid76

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ramraid76

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