Last night, I was working on my computer when the electricity suddenly went off for a few seconds. I booted up my computer again and all of a sudden, the USB 3.0 ports don't work. I have an external hard drive that I keep plugged in that the computer would not recognize. The light turns on, but it is not opened by the computer. The hard drive works fine on any of my other 2.0 USB ports. Neither my mouse or my keyboard work on the 3.0 ports.
I've checked the BIOS, I've tried uninstalling them, I've tried updating windows and nothing seems to work. I have an Asrock 990 extreme3 motherboard. I tried checking the website for updated drivers but when I tried installing them, I got an error message that there was already a driver installed and that I had to uninstall it, and then reinstall, but I can't find where the first driver is to uninstall it.
Under my device manager, there is an error under unknown devices that has the yellow triangle "Universal Serial Bus (USB) Controller." I tried uninstalling that but nothing happens after that.
I feel like I tried everything I could find and nothing is making them work again.
I'm running Windows 7, 64 bit. It's a custom build, so it's been hard trying to find what specifically is the problem. If anyone has any idea on how to fix this please let me know! Thank you!
I've checked the BIOS, I've tried uninstalling them, I've tried updating windows and nothing seems to work. I have an Asrock 990 extreme3 motherboard. I tried checking the website for updated drivers but when I tried installing them, I got an error message that there was already a driver installed and that I had to uninstall it, and then reinstall, but I can't find where the first driver is to uninstall it.
Under my device manager, there is an error under unknown devices that has the yellow triangle "Universal Serial Bus (USB) Controller." I tried uninstalling that but nothing happens after that.
I feel like I tried everything I could find and nothing is making them work again.
I'm running Windows 7, 64 bit. It's a custom build, so it's been hard trying to find what specifically is the problem. If anyone has any idea on how to fix this please let me know! Thank you!
Facebook
Twitter
Instagram