Black screen on startup and driver install

cameron73 · Aug 24, 2016

I suffered a hard crash while playing World of Warcraft, so I uninstalled my drivers using safe mode since they have been troubling me lately to solve the issue. It worked fine but when I tried to update the drivers they would get stuck at 2% then eventually crash my computer. Now, I can log into windows but 20-30 seconds afterwards my computer crashes to the same black screen even if I'm just idle on the desktop. I've removed my drivers and tried a system restore but no luck for either, what can I do?

EDIT: R9 270x graphics card

logainofhades · Aug 24, 2016

What are your full system specs, including make/model, of your power supply?

cameron73 · Aug 25, 2016

logainofhades :

Windows 10 64 bit
AMD Athlon 860k
MSI R9 270x 2B
8 GB ram
ASROCK FM2A78M-HD+ motherboard
Corsair CX 600w power supply

logainofhades · Aug 25, 2016

That power supply is known to be a lower quality unit. From a hardware standpoint, if nothing is else is overheating, that would be what I would suspect is causing the issue. Now for software, can you boot into safe mode? If you are able to, I would try a system restore, to a point before this problem started.

cameron73 · Aug 25, 2016

logainofhades :

I can perfectly boot into safe mode with networking, but both system restore points that are open to me do not fix the black screen issue.

logainofhades · Aug 25, 2016

Since you can go into safe mode, you may want to try to do the Windows 10 reset. Backup anything your really want to keep, just to be safe, but choose the one where you keep your files.

cameron73 · Aug 25, 2016

logainofhades :

Is there a specific area I could save? LIke my C: drive to keep my games and pictures downloaded? Also, what will the windows 10 reset possibly repair? I can log in past windows just fine but my computer is capped at 100% disk on desktop than crashes 20-30 seconds after being idle on desktop or after opening chrome and I don't know if that is a windows issue.

logainofhades · Aug 25, 2016

C drive is the OS, so no you will not be able to backup your files, to it. If you have another hard drive, external or internal, or a flash drive capable of handling your important files, you can use that. The Windows 10 reset will reset your OS to its originally installed state. You have the option to keep files, or do a full wipe of everything. I wouldn't do the full wipe, without backing up your important files, as those would be lost for good.

cameron73 · Aug 25, 2016

logainofhades :

Oh.

But will the windows reset fix the 100% disk usage black screen crash, or any of the other problems? If its a power supply or GPU issue I'm confused as why I need to reset windows. Sorry

logainofhades · Aug 25, 2016

Before you throw money at it, I wanted to try a software solution. The fact that you can get into safe mode, and it not crash, leads me to believe it is more software related.

cameron73 · Aug 25, 2016

logainofhades :

Alright thanks! I'll try it when I get home later tonight.

Yeah, I've never had issues in safe mode but I've had problems with windows booting, drivers downloading, and random disk crashes. Hopefully it's just software!

I'll leave the thread open just in case the windows reset doesn't work.

cameron73 · Aug 25, 2016

logainofhades :

Alright, back.

When resetting windows, do I just remove my files or do I remove files and clean drive?

logainofhades · Aug 26, 2016

Anything you do not want to lose, you want to copy to another drive, just to be safe. You can then choose either to keep files, or do a full wipe, for the reset. Win 10 gives the option for both.

cameron73 · Aug 26, 2016

logainofhades :

The reset did not work.

However, I fixed the black launch screen by opening task manager when starting my computer and closing some programs.

However. when downloading my driver it gets stuck at 19% then crashes still! And the disk isnt even at 100%...

logainofhades · Aug 26, 2016

You may need to to a full on format, from the sounds of it. Do you have access to another graphics card, and/or power supply?

cameron73 · Aug 26, 2016

logainofhades :

I have no other power supply or graphics card.

It's weird because last time after trying to fix it 2-3 times but it crashing, it just randomly worked. However, not so lucky this time

mhm_24 · Aug 26, 2016

Did you try to update the windows in safe mode? Try that if you didn't. Also did you update your windows before crash started? I mean sometimes windows updates also can be problem. If you installed any windows update and if you think problem is related with windows updates, try the uninstall the windows update in safe mode. If still doesn't work i sugegest to full format. And if you are going to full format, format all of your HDD or SSD(which one you are using) from windows install screen.

cameron73 · Aug 26, 2016

mhm_24 :

It won't let me download the drivers in safe mode, gets stuck on analyzing system.

driver = http://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064

mhm_24 · Aug 26, 2016

Try to uninstall the audio driver and the last windows updates if you can. If you can't, full format seems the best option. And again if you are going to full format, format all of your HDD or SSD(which one you are using) from windows install screen.

Black screen on startup and driver install

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