WD Elements 1TB HD Compatibility Issue with Samsung LED TV

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jhpark0125

Commendable
Aug 25, 2016
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Hi, I recently bought WD Elements 1TB portable external HD to use it with my Samsung TV. My Samsung TV is UN55D6000SFXZA and I use Windows 7 or 10 depending on my computers. My TV can read all other external HDD such as Seagate GoFlex and even WD Passport, but somehow it can't read my new WD Elements. I tried with both NTFS and FAT32 format, but still it is not working. I hear static noise and see the light from HD, but it can't be read at all on my TV. By the way, it works fine with my laptops in either formats. Can anybody please help me to solve this issue?
 
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Boogieman_WD
Hey there.

Sorry to hear about the issues you're having with the drive.
What you mean is that the drive is not recognized, or you can't see the files/folders on it when connected to the TV?

I'd suggest that you open Disk Management (How to access Disk Management in Windows to manage hard drives). Check if the drive is using GPT and if it is click with the right mouse button on it and select "convert to MBR disk" (or vice versa). You should backup any important data which you might have on it (if you've written anything), before you do that. Then give it a go with the TV, to see if the drive is recognized.

Hope that helps Please let me know how it goes.
Boogieman_WD
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Boogieman_WD

Boogieman_WD

Judicious
Jul 31, 2014
6,050
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35,960
Hey there.

Sorry to hear about the issues you're having with the drive.
What you mean is that the drive is not recognized, or you can't see the files/folders on it when connected to the TV?

I'd suggest that you open Disk Management (How to access Disk Management in Windows to manage hard drives). Check if the drive is using GPT and if it is click with the right mouse button on it and select "convert to MBR disk" (or vice versa). You should backup any important data which you might have on it (if you've written anything), before you do that. Then give it a go with the TV, to see if the drive is recognized.

Hope that helps Please let me know how it goes.
Boogieman_WD
 
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