Help diagnosing problem with hard drive

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JordanxG

Reputable
Dec 17, 2015
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I was wondering if I could get some clarification with an issue I'm having.

So back in March, I purchased a brand new Seagate 2TB HDD. About three months in, it began giving me the blue screen, would freeze, and when tested it failed the Seagate test. So, I got a replacement drive just a few days ago.

Upon starting, it ran fine for a while, but after a day or so I noticed when I clicked a program, or tried to browse on Chrome, it would lock up and freeze the desktop so I couldn't click anything or access anything for several minutes before it would finally load.

Then, I noticed that it began going to a black screen with a white wheel spinning and there was no way of getting out of it unless I restarted the computer, in which once it did, it loaded to the login very slowly.

Finally, today I was on Chrome, and when I went to a website and it froze for a few minutes before going to a blue screen in which it restarted and once more went to a black screen with a white wheel spinning.

So, I am trying to figure out is this another case that the hard drive is defective or is there another part of the computer that may possibly be not working correctly that I am not thinking of.

Any help would be appreciated. I am currently using Windows 10.
 
Solution
D_Know_WD
Hi there JordanxG,

As you think that there is something wrong with your HDD, you should back up the data stored on it. After that, you can just test it with some of these: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility
Look for pending/reallocated and uncorrectable sectors.

It will not hurt to attach the drive with different cables to another SATA port.

In case the drive is in a healthy state, we can troubleshoot other components as well.

Cheers,
D_Know_WD :)
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
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Hi there JordanxG,

As you think that there is something wrong with your HDD, you should back up the data stored on it. After that, you can just test it with some of these: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility
Look for pending/reallocated and uncorrectable sectors.

It will not hurt to attach the drive with different cables to another SATA port.

In case the drive is in a healthy state, we can troubleshoot other components as well.

Cheers,
D_Know_WD :)
 
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Solution
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
see if the system create a memory dump file.
generally they will be located at c:\windows\minidump directory and have a file extension of .dmp
if you have some, copy them to a server like microsoft onedrive, share the files as public and post a link to the files so the can be loaded into a windows debugger.

to fix the problem you might try: go to your motherboard vendors website and download the sata drivers for your motherboard. You might have to update the BIOS if it is really out of date.

you might also consider moving your drives data cable to a different port or SATA controller. Generally the slower controller supported directly by the CPU will have the best drivers.

the memory dump will often show error codes and the names of old drivers that need to be updated.



 
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