Windows 7 Blue Screen help please...

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Marko_22

Commendable
Aug 27, 2016
1
0
1,510
Hi all, hope some can shed light on this...

Error message pop up reads:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000064
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88004B12BBE
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\082716-20841-01.dmp
C:\Users\Maureen\AppData\Local\Temp\WER-48266-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Have got the latest MiniDump file as zip

Can anyone help please?

Marko
 
Solution
J
the bugcheck just means some driver tried to access data as a memory address.
this can happen with bugs in a driver or when one driver writes on top of another drivers data.

in this case something wrote the number 64 over some drivers memory address.
BCP1 should be a memory address but it is a number
memory address for drivers will look like the value in BCP4
FFFFF88004B12BBE

these can be hard to find but you can put the memory dump file on a server like microsft onedrive, share the file for public access and post a link.

generally, if it is a driver problem it will be a 3rd party driver and you will just need to update your motherboard drivers from your motherboard vendors website. Microsoft pushes out updates to their drivers...
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J

johnbl

Polypheme
Nov 4, 2012
10,072
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the bugcheck just means some driver tried to access data as a memory address.
this can happen with bugs in a driver or when one driver writes on top of another drivers data.

in this case something wrote the number 64 over some drivers memory address.
BCP1 should be a memory address but it is a number
memory address for drivers will look like the value in BCP4
FFFFF88004B12BBE

these can be hard to find but you can put the memory dump file on a server like microsft onedrive, share the file for public access and post a link.

generally, if it is a driver problem it will be a 3rd party driver and you will just need to update your motherboard drivers from your motherboard vendors website. Microsoft pushes out updates to their drivers so it is very unlikely to be one of their drivers as the root cause of the problem.
motherboard vendors expect you to check for updates to the motherboard drivers.
 
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