Injustice Gods amoung us keeps crashing PC

neoTheNinth · Aug 28, 2016

Even after a clean install I can run the game for 5 - 10 minuets then crash, sometimes red dots on screen sometimes even black, other times I have to hard reset after pc just freezes, currently am on a clean install and problem is still here.

Its not just this game, I get the same problem on others as well.

The BSOD I got after first crash was - Kmode exception not handled

What I have tried

-DDU method via safe mode
-Driver current/using previous drivers
-BiOS update
-Updating Drivers to current, threw update as well as going into device manger and checking update on each one to makes sure (everything there...EVERYTHING)
-In check update threw windows 10 media creation kit
-Check PC temps speedfan
-MSi after burner overclocking - using fan of gpu/ under clocking graphics card
-Furmark GPU stress test/test - which came out good, then after test, I get a crash
-Running game in different compatibility modes windows 8 as well as 7
-Windows update
-Clean install

PC specs -
OS: Windows 10
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Motherboard: H61M-DGS
Memory: 8gb
Graphics Card: Gtx 650 ti 1gb

cin19 · Aug 28, 2016

The Kmode exception not handled error is the hardware or the driver problem.
1) because you said you got sometimes red dots on screen sometimes even black. That shows the GPU may have problem. Or the PSU can't handle the GPU, what is your PSU?
2) May try other GPU if you have.
3) Also may test the RAM too by MemTest86. http://www.memtest86.com/download.htm
4) You did monitor the PC temps with speedfan, are they OK? And you can use MSI afterburner to monitor the cpu/GPU temps too.

neoTheNinth · Aug 29, 2016

cin19 :

You can check the first post of my Ten forums post for temp details.

I don't have another GPU I can switch in or out

My PSU : Pulse switching power supply, model: PPS-750BR

I'll run memtest86 on the ram as you said, and get back to you.

Here are current crash dumps if your interested also.

Also thank you for replying.

neoTheNinth · Aug 29, 2016

Ran memtest86
It came out all clear, at 100 percent I let it run for a few minuets then stopped it.

So mayby its a power issue?
If so can it be solved in the bios?
Graphics card needs more power perhaps?

I hope so, really I do, this rigs reaching on well into the 3 years, I've kept the con tense relatively clean also.

cin19 · Aug 29, 2016

Go into the BIOS, maybe in hardware monitor section ( check the MB manual to see where you can ) to check the +3.3V, +5V, and +12V. If you can't find those may use the software HWiNFO64
And the PSU voltage tolerances like this: http://pcsupport.about.com/od/insidethepc/a/power-supply-voltage-tolerance.htm
If you don't have other GPU, and try take out the gtx650ti, try with onboad iGPU, if the PC runs fine and the voltages are fine , then maybe GPU has problem.

neoTheNinth · Aug 30, 2016

cin19 :

I don't follow, I understand where to look at voltages in my BiOS,
are you going to give me advice on what to increase or decrease?

I don't want to tamper with the hardware, sure I can re-seat a graphics card here, or put a fan there, but that power supply stiff looks a little out of my comfort zone.

once again, thank you for helping me.

neoTheNinth · Aug 30, 2016

https://postimg.org/image/8ug980t51/

cin19 · Aug 30, 2016

Go to the H/W monitor section, no that cpu/RAM voltages, check the +3.3V, +5V, and +12V for PSU. I don't mean let you change those voltages. Because the hardware/ drivers will cause the Kmode exception not handled error, we know the RAM is fine, temps are fine, also the drivers too. So the problem maybe from GPU or PSU. And those voltages will tell you the PSU is fine or not. So just check them out, and see those voltage are within the voltage tolerances ranges or not.

Also I noted the RAM voltage=1.6V, what memory do you have? because the H61 MB will only run up to 1600mhz. 1.6V is high for the 1600mhz, set it to 1.5V or try use the XMP profile in the BIOS.

Vic 40 · Aug 31, 2016

Seems to be a horrific psu you have,for a 750watt not even a pcie cable an looking at the price pretty much guaranteed a peace of garbage.I would first just replace this.

cin19 · Aug 31, 2016

The PSU has one pcie power cable, if it is this one. http://64computers.co.uk/products/Pulse-Power-PPS%252d750BR-750W-Power-Supply.html
yes I think it maybe the PSU problem too, but I am not familiar with that PSU.

neoTheNinth · Aug 31, 2016

H/W Monitor voltages

https://postimg.org/image/w3ye86s8d/

I changes the voltage of the ram ( I assume you meant the DRAM voltage) to 1.5v

https://postimg.org/image/65s8xp4wf/

What would you suggest I change my Dram frequency too?

By memory, I tell you what CPU-Z says - DDR3 8gb

https://postimg.org/image/p6xnk1nyv/

I'll see if these initial change, will do anything and report back.

AM unfamiliar with this " tolerances ranges " stuff, am afraid could you elaborate of how I could do this.

UPDATE - No dice, I played injustice for a solid seven minuets, game froze, so I had to end task, a few seconds letter got a brief flash of the red dots, I opened up speedfan, and noticed High temps, especially core 0 which was over 100c before I was able screen shot, - am gonna take a wild guess and say that not good

https://postimg.org/image/kh1fagq0b/

neoTheNinth · Aug 31, 2016

Vic 40 :

I bought this PC pre-built, so I did not know, or was aware that a PSU could impact a system so much (aside from the obvious of powering the pc, such a thing should be evident I confess).

neoTheNinth · Aug 31, 2016

cin19 :

Yes, this is the PSU.

Vic 40 · Aug 31, 2016

Seems to be this one,no pcie cable mentioned and to cheap for my taste,
https://www.shop.bt.com/products/best-value-pulse-750w-120mm-silent-red-fan-sata-pfc-psu-pps-750br-8FKL.html
"warranty one year" ,says it all.

cin19 · Aug 31, 2016

Those voltages look ok, but you have other problem for the cpu temp. From the same H/W monitor, you can see the cpu temp is too high. Just like you said when gaming, the cpu is over 100C. You should try reseat the cpu cooler with new thermal paste. I think the cpu overheat may cause your problem, for i7 3770K you should keep the cpu temp under 70C when gaming.

neoTheNinth · Sep 1, 2016

cin19 :

I have ordered some thermal paste as well as ISOPROPYL ALCOHOL to remove the old one, Its gonna take 3 - 4 working days to get to me, so I'll report back next week wends ~ Thursday at the latest.

Thanks for sticking with me this far, really appreciate the help.

neoTheNinth · Sep 5, 2016

cin19 :

I applied the thermal paste to the correct area, and seated the cpu fan back on top, after i cleaned of the old one of course

H/W monitor temps

https://postimg.org/image/neka84755/

It helped with the temps, but the crashing still occurs, I played injustice for 15 minuets, first time round before a black screen hit and had to hard reset.

I played dishounerd for 5 minuets before the first flash of red dots, then was greeted with a black screen 3 minuets later.

These are the temps before playing
https://postimg.org/image/iyqabkyxz/

While playing - well what I could get from the first red dot flash
https://postimg.org/image/5mmpaug9r/

cin19 · Sep 5, 2016

From what you did and the pictures posted on other forum, I think your GPU has problem, try other one if you had. If you don't have one, try use the onboard iGPU, and play the game in lowest gaming setting.

neoTheNinth · Sep 7, 2016

cin19 :

At this point am adamant the graphics card its on its last dying breaths, so I ordered a new one, its gonna come next week between mon ~ wends

I'll try out the new card and if it works, problem solved. if not then its most likely the PSU, then I will replace that

Hopefully its the graphics card, I'd be meaning to upgrade anyway so its two robot birds with one stone.

Update - I shit you not my PC momentarily froze when I posted it, the card, it knows its end is neigh.

Vic 40 · Sep 7, 2016

cin19 :

Did you try this?

Since software (never as good as a multimeter),and more about temps and fanspeed,am i not entirely sure how accurate speedfan is,but in the next picture is the +12V rail alreay down to 11.62,

neoTheNinth :

still within tolerances although very low,but if dropping even more may it be the issue here as well,btw the picture before gives 11.99V so the drop is pretty big.

You can try to make a log,maybe it gives some more info,

Download hwinfo32,

http://www.hwinfo.com/download32.html

You can open hwinfo32,after that open the sensor window by checking sensors only,
after that click run,then click at the bottom "Logging start" ,
after that choose a name and place for the log. like Hwinfolog at your desktop.Leave it open and do game/stresstest or whatever you do until a crash.The log will end at that point but will be saved.
After the restart upload the log to a site without to much crap (!),for instance dropbox,and leave a link to it here.
You could also look at the log yourself with either excel or libre office calc.

it's in the end software so no match for a multimeter (again) but maybe it shows something more in the voltage readings.

neoTheNinth · Sep 8, 2016

The Temps have returned to running hot
https://postimg.org/image/n5uh06hvh/

Should I reapply the thermal paste agian?
Or leave it as is?

Here are the HWiNFO voltage logs - I ran injustice twice
https://1drv.ms/u/s!AqDZshV4eR4tgQWWjYJYwRxFZJqz

When I plug VGA of the first monitor into the motherboard VGA slot, monitor it won't turn on and remains black, I suspect that the on board is not on, I don't know where to turn it on in bios, so some help with that would be much apperciated

UPDATE - might be a false alarm on high temps, still don't like they are going back to what they once where though

https://postimg.org/image/xx9jy5fot/

Vic 40 · Sep 8, 2016

neoTheNinth :

For the log upload it as the .csv file it is. The voltages in the picture look good.

neoTheNinth :

You removed the dedicated gpu when doing this? If not do so.

neoTheNinth · Sep 13, 2016

1. Okay so I got my new graphics card, but Ii turns out my Psu only has a 1 6pin PCi-e
The graphics card MSI 770 OC Twin Frozr needs an 2x 8pin connections, the card comes with 2x 6pin to 8 pin adapters, So I have ordered a 6pin splitter for the adapters.

2. As Vic 40 has mentioned before I have yet to test the motherboard without my current graphics card attached, since the new cards here anyway, I decided to hold off on it

3. I have discovered a bizarre make shift solution to my problem, you see, when I put my PC sideways, and then boot it up and played smite, (I did this when i reapplied thermal paste) I noticed that my PC would not crash, not even once.

To further test this I played batman arkham asylum with no problems, I further played smite for 3 - 4 hours no problem, this was between last Friday to today. I did not believe it at first, and thought I just got lucky, No i was wrong my PC works in this position.

To further test this I put my PC up right and played smite agian, within 5mins I got a red dot flash and PC crashed.

This... is truly bizarre, I don't know wither to put this as a solution or not,
The splitter should come this week by firday at the latest and I find the real reason,

by process of elimination it has to be the PSU or Graphics card.

cin19 · Sep 13, 2016

3. I have discovered a bizarre make shift solution to my problem, you see, when I put my PC sideways, and then boot it up and played smite, (I did this when i reapplied thermal paste) I noticed that my PC would not crash, not even once.

To further test this I put my PC up right and played smite agian, within 5mins I got a red dot flash and PC crashed.

Something about the hardware, like the cooler or GPU weight is too much for the MB, or they don't seat well, etc.

Vic 40 · Sep 13, 2016

neoTheNinth :

So you're going to use adapters on what´s probably a piece of junk psu ... and think that's a good idea?

Injustice Gods amoung us keeps crashing PC

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