- Mar 4, 2010
- 36
- 0
- 18,530
Hello everyone!
My sister's new gaming rig is experiencing an issue while gaming that is getting progressively worse.
It repeatedly gets "No Signal" immediately after starting certain games (e.g. Arkham Asylum), or playing any other game for an extended period of time (e.g. Hearthstone). The computer itself doesn't turn off, but I have to do a hard restart in order for it to work again. All software does seem to cut out though (e.g. OBS, Discord).
At first I thought my GPU might be overheating as the temps were exceeding 80. It turns out that my refurbished GPU (Sapphire R9 290) has a known issue where I essentially need to run a custom fan curve in MSI Afterburner. After applying that, GPU temps are no problem.
The initial drivers were several-month-old Crimson drivers. They have since been updated to the most recent Crimson drivers. The problem has persisted.
The CPU temps all seem fine.
Most troubleshooting threads I have found regarding this issue point to GPU overheating (which I think has been ruled out), PSU, or RAM issues. Four passes on Memtest86 came back clean. I suspect it might be the PSU, but I have no way of testing it, and I would hate to have to blindly RMA it. This is similar to PSU issues I have experienced in the past, but that was with an old unit, not a new EVGA unit. It could also be some other issue with the GPU. It seems like it's something to do with one or both (i.e. the PSU, the GPU).
I wish I had a spare PSU, and I'm not sure my R9 290x Tri-X will fit in her case. We might try underclocking the GPU and see if that has any effect.
Unfortunately, we're just past the thirty day return window for Amazon and Newegg, and it would be very problematic for her to be without a computer while blindly RMAing one component or the other. Does anyone have any insight on the matter?
Here are the specs:
Sapphire Radeon R9 290 4GB GDDR5 DUAL DVI-D/HDMI/DP PCI-Express Graphics Card (Certified Refurbished)
Gigabyte LGA1151 Intel H110 Micro ATX DDR4 Motherboard GA-H110M-A
Intel Boxed Core I5-6600 FC-LGA14C 3.30 Ghz 6 M Processor Cache 4 LGA 1151 BX80662I56600
G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 2400 (PC4 19200) Intel Z170/X99 Desktop Memory F4-2400C15D-16GVR
EVGA SuperNOVA 650 GS 80+ GOLD, 650W Continuous Power, ECO Mode Fully Modular NVIDIA SLI and Crossfire Ready 5 Year Warranty Power Supply 220-GS-0650-V1
Seagate 1TB Desktop HDD SATA 6Gb/s 64MB Cache 3.5-Inch Internal Bare Drive (ST1000DM003)
Acer KN242HYL Black 23.8" 4ms (G to G) HDMI Widescreen LED Backlight LCD Monitor IPS x2
Windows 7 64
Thank you very much!
edit: Tried underclocking the GPU. Arkham Asylum lasts a second longer when the GPU is underclocked. It actually gets to the start screen. However, we didn't mess with the voltages at all as I'm less clear on how much that should be lowered in accordance with shaving a few hundred off the core clock.
My sister's new gaming rig is experiencing an issue while gaming that is getting progressively worse.
It repeatedly gets "No Signal" immediately after starting certain games (e.g. Arkham Asylum), or playing any other game for an extended period of time (e.g. Hearthstone). The computer itself doesn't turn off, but I have to do a hard restart in order for it to work again. All software does seem to cut out though (e.g. OBS, Discord).
At first I thought my GPU might be overheating as the temps were exceeding 80. It turns out that my refurbished GPU (Sapphire R9 290) has a known issue where I essentially need to run a custom fan curve in MSI Afterburner. After applying that, GPU temps are no problem.
The initial drivers were several-month-old Crimson drivers. They have since been updated to the most recent Crimson drivers. The problem has persisted.
The CPU temps all seem fine.
Most troubleshooting threads I have found regarding this issue point to GPU overheating (which I think has been ruled out), PSU, or RAM issues. Four passes on Memtest86 came back clean. I suspect it might be the PSU, but I have no way of testing it, and I would hate to have to blindly RMA it. This is similar to PSU issues I have experienced in the past, but that was with an old unit, not a new EVGA unit. It could also be some other issue with the GPU. It seems like it's something to do with one or both (i.e. the PSU, the GPU).
I wish I had a spare PSU, and I'm not sure my R9 290x Tri-X will fit in her case. We might try underclocking the GPU and see if that has any effect.
Unfortunately, we're just past the thirty day return window for Amazon and Newegg, and it would be very problematic for her to be without a computer while blindly RMAing one component or the other. Does anyone have any insight on the matter?
Here are the specs:
Sapphire Radeon R9 290 4GB GDDR5 DUAL DVI-D/HDMI/DP PCI-Express Graphics Card (Certified Refurbished)
Gigabyte LGA1151 Intel H110 Micro ATX DDR4 Motherboard GA-H110M-A
Intel Boxed Core I5-6600 FC-LGA14C 3.30 Ghz 6 M Processor Cache 4 LGA 1151 BX80662I56600
G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 2400 (PC4 19200) Intel Z170/X99 Desktop Memory F4-2400C15D-16GVR
EVGA SuperNOVA 650 GS 80+ GOLD, 650W Continuous Power, ECO Mode Fully Modular NVIDIA SLI and Crossfire Ready 5 Year Warranty Power Supply 220-GS-0650-V1
Seagate 1TB Desktop HDD SATA 6Gb/s 64MB Cache 3.5-Inch Internal Bare Drive (ST1000DM003)
Acer KN242HYL Black 23.8" 4ms (G to G) HDMI Widescreen LED Backlight LCD Monitor IPS x2
Windows 7 64
Thank you very much!
edit: Tried underclocking the GPU. Arkham Asylum lasts a second longer when the GPU is underclocked. It actually gets to the start screen. However, we didn't mess with the voltages at all as I'm less clear on how much that should be lowered in accordance with shaving a few hundred off the core clock.
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