Send help! Mobo or CPU have been murdered! 5820K / ASUS X99 3.1 Deluxe

__SID__ · Aug 30, 2016

Update 26/09/16:
Turns out, Dabs does not have my mobo in stock, so I just said to refund me instead!

I have spoke with the retailer (Dabs);
They have requested for me to take pictures of the pins on the board and email it to them. Weird, I haven't even told them about having a potentially dead CPU. So anyway I've emailed it to them, I will see what happens next.

I've took many photos from angles aswell as a video of me removing the cooler before removing the CPU, just incase they try to act funny, from what I heard they are.

/
Original Post:

Hello folks, I'll cut to the chase because it's lovely outside;

My ASUS X99 Deluxe U3.1 Mobo had a BIOS update, so I updated successfully, (auto-reboots), I then hit F2 to go into BIOS.

Whilst in BIOS, I noticed my XMP profile has changed (3000mhz DDR4 Speed). This can't be right, my RAM is only 2800mhz (Corsair LPX Vengeance)

This was strange as I thought once you update BIOS it defaults to the default optimized settings.

Anyway, so I'm in BIOS and after about 15-20 seconds in total of being in BIOS - MY PC SWITCHES OFF!

I went to switch it on with the Power Button on my Case (Corsair 760t), all I get is a flicker of the cooler LED on the CPU, and nothing.

Mobo Power LED is lit (Standby/Reboot button), no error LED's are lit.

So, I disconnect everything, leave one RAM stick in, disconnect the CPU cables.

The PC switches on! but no post, no Mobo error lights, Q-Code is on 00 constantly. The mobo does respond correctly to me holding the power button to switch it off.

But I noticed 3 out of the 4 case fans are not working, and they are all connected to the Mobo.

If I connect the CPU power, the PC will not switch on.

So I am assuming, the motherboard has partially messed up? seeing as the mobo is not showing me any error in the LEDs?

CropEditPaste · Aug 30, 2016

Clear the CMOS. Resets the BIOS to original settings. I've never heard of something like this happening before.

__SID__ · Aug 30, 2016

CropEditPaste :

Hi, I hit the Clear Cmos button, the PC then turns off and reboots, but same problem, Mobo QCode is 00, no error LEDs. (this is without the CPU power connected, because when I do connect it, the PC will not switch on).

__SID__ · Aug 30, 2016

I tested the PSU, it is functioning correctly. There is no burning smell from the PC, cooling is fine, maximum temps my CPU ever had prior to an update were 68c under full load. (5820K)

Calvin7 · Aug 30, 2016

Pushing the Clear CMOS button while the PC is plugged in to AC power can damage the motherboard.

Clear CMOS again.

If you can get into BIOS, Load Optimized Defaults from BIOS Exit Menu. If you have any custom BIOS settings, enter them now.

__SID__ · Aug 30, 2016

Calvin7 :

Hey, no luck, I can't get anything to display on screen. I think the motherboard is partially faulty since it isn't telling me my CPU is disconnected, it's supposed to tell me if there is an error, by lighting up an LED, e.g the CPU LED or something, but it doesn't. It has to be the Mobo right? I mean it literally crapped out right after the BIOS updated. I just remembered a strange thing, when the BIOS rebooted after the update, the POST told me something about a RAID configuration, I can't remember what but that's also strange since I don't and never have had a RAID setup.

__SID__ · Aug 30, 2016

ASUS Customer service (over the phone) is non-existent for Motherboards. This is disappointing. So I've just sent an email for technical support. They will reply within 48 hours. I'll keep you guys updated. For now though, I don't recommend people update to the latest BIOS 3301.

scuzzycard · Aug 30, 2016

Sounds like a failed motherboard. Hopefully the CPU is still OK. For some reason, these ASUS X99 boards have a nasty tendency to fail and fry CPUs at the same time. One of the times it happened to me, I had the same code as you, '00'

__SID__ · Aug 30, 2016

scuzzycard :

Both items have warranty, let's say for example ASUS mobo is faulty and it also destroyed my CPU, would ASUS be responsible, or would I have to seperately contact Intel for a replacement stating the mobo killed it?

Shaun o · Aug 30, 2016

You can often still get a bad bios flash of the firmware it`s self in some cases.
Where the board will in fact still post, but you see errors with detection of hardware and there default settings.

So you should at least try and download the bios firmware update via another source, or file download.
And also change the method of how the bios has been updated Sid.

For example if you had Asus auto update software running, and it was that program that updated the bios firmware via windows.

Download the latest bios firmware file and put it on a usb flash drive.
Follow all of the instructions to do so on the Asus support section of the website.

And then try updating the bios firmware again for example by powering the system up.
Connecting the usb flash drive with the bios firmware update file on it.
And using the bios update options withing the bios settings page of your motherboard.

As soon as the update completes again.
Manually reset the motherboard to factory default settings again.

Then power the system up after setting the bios to it`s default operating mode.
If you have to use a jumper pin selection to reset it to factory default settings.

On some motherboards when you perform a bios update, the bios after the update as the first thing must be to reset it, or the board back to factory defaults, as it is the final step into flushing out any old data stored by the older revision and code of the prior bios version.

It is often why settings can be wrong or hardware picked up by the bios is detected and set up wrongly.
Because of the Garbage code left over from the prior bios firmware.

__SID__ · Aug 30, 2016

Shaun o :

You can often still get a bad bios flash of the firmware it`s self in some cases.
Where the board will in fact still post, but you see errors with detection of hardware and there default settings.

So you should at least try and download the bios firmware update via another source, or file download.
And also change the method of how the bios has been updated Sid.

For example if you had Asus auto update software running, and it was that program that updated the bios firmware via windows.

Download the latest bios firmware file and put it on a usb flash drive.
Follow all of the instructions to do so on the Asus support section of the website.

And then try updating the bios firmware again for example by powering the system up.
Connecting the usb flash drive with the bios firmware update file on it.
And using the bios update options withing the bios settings page of your motherboard.

As soon as the update completes again.
Manually reset the motherboard to factory default settings again.

Then power the system up after setting the bios to it`s default operating mode.
If you have to use a jumper pin selection to reset it to factory default settings.

On some motherboards when you perform a bios update, the bios after the update as the first thing must be to reset it, or the board back to factory defaults, as it is the final step into flushing out any old data stored by the older revision and code of the prior bios version.

It is often why settings can be wrong or hardware picked up by the bios is detected and set up wrongly.
Because of the Garbage code left over from the prior bios firmware.

Thank you Shaun, BUT how can I update the BIOS with no picture? I know the ASUS x99 has a usb port dedicated to a USB flash BIOS update, I'll check it out now, will keep you updated.

scuzzycard · Aug 30, 2016

__SID__ :

To my knowledge, ASUS has not replaced a single CPU that got fried because of this "bug." They will blame your power supply, your case, or even the paint on your walls before they admit that this problem is their fault.

Everyone, including myself, has had to get their CPU replaced either by their retailer or by Intel.

Let's hope that this is *not* what happened to you. If you can reflash the BIOS using USB BIOS Flashback, I would try that first to rule out a bad BIOS flash: http://event.asus.com/2012/mb/USB_BIOS_Flashback_GUIDE/

__SID__ · Aug 30, 2016

scuzzycard :

OK so I did the Flash technique using the dedicated USB port and held the flash button. The light blinked blue for a couple minutes, so I am guessing it installed.

But now, I go to power on the PC, and ONLY the GPU and PSU fans are spinning. All the case fans including the CPU Cooler pump is not working. Before the flash the Pump was working.

So it has to be a motherboard issue right? I tried to connect the CPU/without CPU. The motherboard still responds to me holding the power button (to switch off or on). Still no Error LED's on the board whatsoever, only the 00 Code.

scuzzycard · Aug 30, 2016

__SID__ :

scuzzycard :

OK so I did the Flash technique using the dedicated USB port and held the flash button. The light blinked blue for a couple minutes, so I am guessing it installed.

But now, I go to power on the PC, and ONLY the GPU and PSU fans are spinning. All the case fans including the CPU Cooler pump is not working. Before the flash the Pump was working.

So it has to be a motherboard issue right? I tried to connect the CPU/without CPU. The motherboard still responds to me holding the power button (to switch off or on). Still no Error LED's on the board whatsoever, only the 00 Code.

I would say 99% it's the motherboard. Can you get your hands on a spare power supply just to make sure it's not that?

__SID__ · Aug 30, 2016

I would say 99% it's the motherboard. Can you get your hands on a spare power supply just to make sure it's not that?

(no personal info)

__SID__ · Aug 30, 2016

OK terrible update. Same thing happened except this time, I smelt something from the mobo CPU area. The mother board still lights up, but I have a feeling it has killed either the CPU or the cooler now

I've sent a support assistence to ASUS, it has to be the mobo

__SID__ · Aug 30, 2016

I tried it one more time. I hit the power button, and I smelt some more smell of electric. I think the CPU is fine, maybe it's the mobo circuit just killing itself? I'll keep you updated with ASUS support.

I guess I'll have to wait for a replacement before I can re-test it.

scuzzycard · Aug 30, 2016

Bummer

Let us know how everything turns out.

__SID__ · Aug 30, 2016

Yeah sure, I'll keep you guys updated, I'll let you know how ASUS handle it too. I truly regret not purchasing through Amazon. I have only purchased my PSU from Amazon. All these other retailers say 'contact manufacturer'

Depending how they handle this, I may switch motherboard manufacturers.

__SID__ · Sep 2, 2016

OK So update, I have spoke with the retailer (Dabs);

They have requested for me to take pictures of the pins on the board and email it to them. Weird, I haven't even told them about having a potentially dead CPU. So anyway I've emailed it to them, I will see what happens next.

I've took many photos from angles aswell as a video of me removing the cooler before removing the CPU, just incase they try to act funny, from what I heard they are.

cobyatch · Sep 5, 2016

I am on my 2nd X99-Deluxe/U3.1 and am currently in the process of RMAing for a 3rd. Both times the motherboard killed my CPU, so I wouldn't be surprised if the motherboard is the culprit for you as well. Thankfully the first time I was within 30 days of purchasing the CPU so I could exchange it for a new one in store, but unfortunately I will have to go through Intel this time.

The first time this happened I was in the same situation as you. I was making changes in the BIOS, clicked apply, then the computer shut off. The motherboard would not turn on with CPU power connected. I tried the CPU in another motherboard and same thing, leading me to believe that the motherboard killed the CPU. I sent the mobo in for RMA and received a different X99-Deluxe. However, two of the DIMM slots were not working so I had to send it back again for them to repair it.

Now I am in a similar situation with the 2nd motherboard after less than 2 months. I was changing CPU core voltage from 1.3V to 1.29V. Computer reboots and will not boot into Windows, giving me an instant BSOD with error "Crypo Library Internal Error". After searching online, most of the time it was caused by a problem with the CPU. I stress test it through Ultimate Boot CD, and get an instant fail due to faulty hardware.

I haven't started the RMA process, but I emailed cl-nestor@asus.com last night (found him in the Newegg reviews section) to see if he can give me any options besides another RMA. FYI, ASUS customer support sucks. Turnaround time for me was around 3 weeks and you get no updates at all throughout the process. I'm definitely going to be selling this motherboard once I receive it back from RMA.

FWIW, I am using an EVGA 650 G2 PSU, 16GB G.Skill TridentZ RAM, H110i v2 watercooler, and an EVGA 1070 SC.

Hopefully you can get the motherboard exchanged through your retailer, you really don't want to deal with ASUS customer service. And if you can, get a different board haha.

__SID__ · Sep 5, 2016

cobyatch :

I am on my 2nd X99-Deluxe/U3.1 and am currently in the process of RMAing for a 3rd. Both times the motherboard killed my CPU, so I wouldn't be surprised if the motherboard is the culprit for you as well. Thankfully the first time I was within 30 days of purchasing the CPU so I could exchange it for a new one in store, but unfortunately I will have to go through Intel this time.

The first time this happened I was in the same situation as you. I was making changes in the BIOS, clicked apply, then the computer shut off. The motherboard would not turn on with CPU power connected. I tried the CPU in another motherboard and same thing, leading me to believe that the motherboard killed the CPU. I sent the mobo in for RMA and received a different X99-Deluxe. However, two of the DIMM slots were not working so I had to send it back again for them to repair it.

Now I am in a similar situation with the 2nd motherboard after less than 2 months. I was changing CPU core voltage from 1.3V to 1.29V. Computer reboots and will not boot into Windows, giving me an instant BSOD with error "Crypo Library Internal Error". After searching online, most of the time it was caused by a problem with the CPU. I stress test it through Ultimate Boot CD, and get an instant fail due to faulty hardware.

I haven't started the RMA process, but I emailed cl-nestor@asus.com last night (found him in the Newegg reviews section) to see if he can give me any options besides another RMA. FYI, ASUS customer support sucks. Turnaround time for me was around 3 weeks and you get no updates at all throughout the process. I'm definitely going to be selling this motherboard once I receive it back from RMA.

FWIW, I am using an EVGA 650 G2 PSU, 16GB G.Skill TridentZ RAM, H110i v2 watercooler, and an EVGA 1070 SC.

Hopefully you can get the motherboard exchanged through your retailer, you really don't want to deal with ASUS customer service. And if you can, get a different board haha.

Many thanks for the information. That's strikingly similar. I regret going with this X99 setup now.

Curious though, how is the intel customer service? I don't know if my CPU is dead so I'll have to wait for a new ASUS mobo, but what did you have to tell intel? Shall I just say, ASUS mobo killed it, or will they say ask ASUS for help?

cobyatch · Sep 5, 2016

__SID__ :

The first time I was able to just exchange it at Micro Center for another one. I haven't started the RMA process this time, since I'm waiting to see if Nestor can do anything for the CPU as well. However, I did play with Intel's RMA form last night and it seems pretty easy. They ask for things like batch number and serial number of the processor, then ask you to describe what's wrong with it. I will most likely just be putting that the motherboard caused damage to the CPU, resulting in a blue screen on boot in Windows. I have read good things about Intel's RMA service (turnaround times about a week), so I'm not worrying too much. Will keep you updated though!

__SID__ · Sep 5, 2016

cobyatch :

__SID__ :

The first time I was able to just exchange it at Micro Center for another one. I haven't started the RMA process this time, since I'm waiting to see if Nestor can do anything for the CPU as well. However, I did play with Intel's RMA form last night and it seems pretty easy. They ask for things like batch number and serial number of the processor, then ask you to describe what's wrong with it. I will most likely just be putting that the motherboard caused damage to the CPU, resulting in a blue screen on boot in Windows. I have read good things about Intel's RMA service (turnaround times about a week), so I'm not worrying too much. Will keep you updated though!

Many thanks buddy, I look forward to hearing from you. Do you think I should just RMA the CPU? I mean the mobo doesn't switch on at all if I connect the CPU power cables. If Intel receive it, and it turns out it's alive, will they charge me?

cobyatch · Sep 5, 2016

__SID__ :

I really think the CPU is dead, so I would RMA it. For the motherboard, I would send that one too just in case it causes the same problem with another processor. I sent them just the motherboard and in exchange got a different serial number motherboard, still sealed with all the accessories. They didn't say anything about the one I sent it, so I just assumed they found something wrong with it.

Edit: Here's a thread I made on reddit where someone confirmed it was most likely a dead CPU.
https://www.reddit.com/r/techsupport/comments/4nu0zw/dead_cpu_instantly_turns_off_tested_with_2/

Send help! Mobo or CPU have been murdered! 5820K / ASUS X99 3.1 Deluxe

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