microsoft 0outlook 2016 keep asking password?

chanwei21

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Feb 14, 2013
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hi guys,


Mine and my dad using a same e-mail account on outlook 2016, but it keeps asking password after few days or hours. already checked remember password but still. Any resolve for this?
 

USAFRet

Titan
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Because it sees access from 2 different systems, and wants to verify that you are an authorized user.
 
Contact your ISP.

I have Outlook 2016 (same issue in Outlook 2010) and periodically I get issues like this that get sorted out with ISP support. I use BELL but you may use someone else.

Update:
You need to explain this clearly to the ISP support tech, and also make sure you have the e-mail setup to properly DELETE from server for both systems. You don't want his computer to tell the server to delete every e-mail it downloads, and have you doing the same.

I have it setup to wait TWO WEEKS after the e-mail is downloaded. My dad has a main computer and laptop with the same account so that's the same scenario you are in.

He had his laptop working fine, then his desktop had password issues which the ISP tech fixed.

(ANTIVIRUS software can also screw things up. It's easy to check... just DISABLE any AV software before launching Outlook)
 

chanwei21

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when I setup the em0ail account on outlook 2016 didn't choose any kind of setup like exchange or pop just next and next and its done, I think it was setup as exchange, should I really need to keep turned on my POP on my outlook personal setting on website?
 

chanwei21

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@USAFRet : what kind of system you mean? we used same windows 7. or you mean a device? outlook supports multiple device to open same email isn't that mail client do?

or should I need to confiogure something else option on outlook account on website?
 

chanwei21

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we used kaspersky anti-virus 2016 will this cause?