Word 2016 crashing pc.

peter234 · Sep 1, 2016

So yeah i'm running Word 2016 on my windows 7 machine, sometimes it'll either freeze the computer or it'll just go black for a second cut all sounds and stop responding. Yes i do hard to do a hard reboot after it totally freezes. I've updated it yet nothing has worked, this has been a pain in the arse as i do a lot of word writing on both my laptop and desktop (only crashes on desktop).
I've tried searched around in google but with no luck at all.

I doesn't crash if i stay in the document, but as i write things i tend to go search for information or tab out of the word document. It crashes if i open it again.

COLGeek · Sep 1, 2016

When you installed Word 2016, was it part of a larger Office 2016 install? If so, are the other Office apps performing properly?

peter234 · Sep 1, 2016

COLGeek :

Yes it was part of the ''install everything'' pack. Onenote word powerpoint excel ect..

Having the same problem with power point, haven't really used other Microsoft programs yet like excel n stuff on my desktop but i assume it'll be the same. I think it has something to do with the new layout, it has that windows 10 layout ish style. Maybe it's messing with my graphics drivers, not quite sure. The computer doesn't make any crash file when it freezes either so it's kinda hard to figure out.

COLGeek · Sep 1, 2016

Is Windows fully up to date on the system in question?

Did you install from a downloaded source or from physical media?

peter234 · Sep 2, 2016

COLGeek :

yes and from the website source ;c

COLGeek · Sep 2, 2016

The Microsoft source or another?

peter234 · Sep 2, 2016

COLGeek :

microsoft source

COLGeek · Sep 2, 2016

If it was me, I would uninstall and fully re-install.

peter234 · Sep 2, 2016

COLGeek :

i used microsofts tool to ''supposedly'' remove all the files and then afterwards proceeded to reinstall it with no errors or such BUT same thing happens when i tab out and in again ;c. I appreciate ya trying to help ;d

COLGeek · Sep 2, 2016

Can you confirm that these problems only occur with the Office apps and none other? This is a highly unusual problem as described.

Have you scanned your system for malware and viruses lately?

peter234 · Sep 2, 2016

COLGeek :

There's no malware nor virus on me pc, yes it only happens with the office apps.
It'll either make my screen go black for a few sec and cut all sound, then crash. OR
It'll freeze me pc totally requiring a hard reboot

COLGeek · Sep 2, 2016

I am going to ask the mod team if any of them have any ideas. I have been using Office 2016 for some time now and have experienced nothing, nor read any similar issues, like what you are seeing.

COLGeek · Sep 2, 2016

See here: http://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365legacy-mso_win10/excel-2016-crashes-with-windows-10/c9d736d8-f44c-4459-8971-56092ba1e5e8?auth=1

Note the "fix" referring to removing and then reinstalling printer drivers. Have you tried any similar "fixes"?

USAFRet · Sep 2, 2016

I'm also a heavy Office user (at home, at work, etc), and have not seen anything like this specifically due to 'Office'.

The only things I can think of is a bad install, or a hardware issue. Nothing to do with Office specifically.

peter234 · Sep 2, 2016

COLGeek :

That is really odd... I removed the driver, no crashes so far. I'll report back sometime tomorrow of how its going and thanks a lot for helping

peter234 · Sep 2, 2016

Unfortunately short after i wrote that it did the same thing, froze my computer had to do a hard reboot. I installed the analyzer tool by microsoft called
offCAT and scanned word but found no problems either

jimmysmitty · Sep 2, 2016

If you go into the Event Viewer and look at the events for the software around the time your system froze, is there anything specific to Office? What about under System in the Event Viewer around the time it froze?

http://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/

Saga Lout · Sep 3, 2016

You say the laptop installation works properly but the PC one doesn't. Are they from the same download?

peter234 · Sep 3, 2016

jimmysmitty :

Nothing even shows up in the event viewer about the crash ;c.

Saga Lout :

And yes

, they're both from the Microsoft page

Does the smiley emoticon imply you only have one licence? I believe it could explain a thing or two.

jimmysmitty · Sep 3, 2016

Do you see anything referencing "disk" under System in the event viewer?

Office is constantly writing to a HDD as you make changes to the file as it basically saves a copy just in case you forget to save it.

peter234 · Sep 3, 2016

jimmysmitty :

Nope

..

Onus · Sep 7, 2016

Make sure your default printer is valid, accessible, and works (even if you're not planning to print). I've seen Microsoft Office programs crash or get balky if they cannot talk to their printer.
Even if the printer looks good, next stop your print spooler service, clear out C:\Windows\System32\spool\PRINTERS, then restart the print spooler.

peter234 · Sep 25, 2016

Weirdly enough i changed the theme and the color of my word to black and since then i've never had a crash.

COLGeek · Sep 25, 2016

peter234 :

That is an interesting fix. Was that a random guess or did you stumble across this solution elsewhere?

peter234 · Sep 25, 2016

COLGeek :

I think that the main problem is the windows 10 design is somehow messing up my graphics drivers, i had other problems with the windows 10 design in other programs where it would crash. But really i was just trying random stuff. and that solution has worked so far. Oddly enough..

Word 2016 crashing pc.

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