I operate on Windows 10 and use a Ricoh SG311OSFNw printer but since having new router cannot print

Toggle sidebar Toggle sidebar
S

Simplify2013

Commendable
Sep 5, 2016
2
0
1,510
I cannot get the printer to print despite having checked IP address; gateway; subnet mask which matches my PC; the problem occurred after having a new router installed. Ricoh tried to help to fix the problem but in the end told us to return the printer and sent a new one. I removed the old printer and installed the new one on my PC which seemed to go fine but could not even print the test page. Any thoughts would be really appreciated
 
Solution
B
Are both your PC and your printer connected via wireless. There is a option is some routers called wireless isolation that is enabled by default.
Sort by date Sort by votes
S

Simplify2013

Commendable
Sep 5, 2016
2
0
1,510
Hi. Thanks for your answer. Yes I reconnected the printer to the wireless and reinstalled the drivers, that didn't work so Ricoh sent me new drivers but still no joy....
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom