System crashes while gaming, might be a PSU issue?

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simtomi037

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Sep 5, 2016
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Hello all!

Last year i bought a pre-built gaming PC (worst decision of my life) and it seems there are some serious hardware issues.

First of all, my config:

AMD-FX 8350
ASRock 960GM-VGS3 FX
Radeon R9 200 (3GB)
KINGSTON SV300 SSD (120GB)

and: M-tech 700W PSU

So, first everything seemed great, it was fast, everything running smoothly. Then i decided to try out the Witcher 3. After about 15-20 minutes of playing, the PSU suddenly shut down, and i couldn't turn on the PC anymore. So, i sent it back, they told me it was a faulty piece, and then replaced it with the exact same type.

I guess the only thing changed since (that is since last July) is that now i'm scared to play games i could run but have high requirements.

I mostly play with FIFA 16, and i have to change the settings to the lowest to be able to play for more than 20 minutes. Otherwise, i get bluescreen, or the PC simply restarts.
I tried GTA V, i didn't even make it through the intro, it was already lagging, and the PSU was burning up.
The tech guys from the shop i bought it from said it's okay and normal.

Every game I've played in that year, i had to save and quit every 15-30 minutes to avoid another breakdown.

This summer, i wasn't able to play any games at all (except the ones that my 10 year old laptop could run too).

Am i right that this is a PSU issue, and changing it would fix these issues? I believe this is a pretty strong setup, and i simply can't take advantage of it. It feels like such a waste of money. I was thinking of a Cooler Master or FSP to change to.

UPDATE: Got my reply from the tech support tonight. They said that even though the FX-8350 is not on the support list, it works perfectly with that MB, and that they sold over 70 PC's with this same config (they try to say that every single time). Furthermore they told me that my issues are probably caused by some other parts, and they will deduct the current PSU's price so i can buy a new one.

Am i right to be mad about this? I mean, if the PSU is the problem, why do i need to pay them to buy the part that will let my PC run correctly, when i bought the whole config from them?

First i'm going to contact ASRock support if they agree with them, that the MB does support that CPU.

It seems like they really trying to do everything not to lose money on this one, and they don't care much anymore that I'm 100% dissatisfied.
 
Solution
Rogue Leader
Oh man, understandable.

So you main problem his that CPU is a 125w CPU and that motherboard has the worst power phase you can get in an AM3+ board, its a 3 Phase. Generally for the FX-8350 to function properly you need a motherboard with an 8+2 power phase. A 4+1 could work, but only if not overclocked and not heavily gamed on.

While that PSU is junk, even if you bought the best one possible as soon as you load up that CPU its gonna over draw the performance of that motherboards power system and fail and crash. You definitely need a PSU replacement don't get me wrong.

But there is no solution to this issue totally other than getting a new motherboard.
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Rogue Leader

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Dec 22, 2014
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+1 on this. Where did you manage to get that "Gaming" PC? I am guessing its too late to return it....
 
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turkey3_scratch

turkey3_scratch

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You never know the exact circumstance. Best case scenario, the PSU is the cause of the problem, replacing it with something good will fix it. Worst case scenario, your prior (and current) crappy PSUs have deteriorated the lifespan of the other components, so it could be that the motherboard, RAM, etc. have also suffered just from being hooked up to that thing and have received some damage themselves. Hopefully it's only one thing that is bad and not many. You hear about times when people say, "swapping the PSU didn't fix the problem." Well, maybe if that PSU wasn't there in the first place, it wouldn't have inflicted damage upon other components to cause problems on other components!
 
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ImmortanMoe

ImmortanMoe

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Sep 2, 2016
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You should start with suing those guys who built your rig. Just as it has been previously mentioned, there seems to be a serious compatibility issue, which itself might be the root of your misery. TBH, at first look everything looked fine to me as the motherboard has a AM3+ socket, the one you need to fit in a fx 8350. However, after taking a proper look, I noticed that the Fx 8350 (model number: FD8350FRW8KHK / FD8350FRHKBOX) is missing from the list of CPUs supported. You may try bringing up this matter in front of them the next time they go, "It's okay and normal."
 
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simtomi037

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Sep 5, 2016
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Thank you for your reply. I didn't even bother to check the compatibility, i guess that was my bad. I was too focused on the PSU. I mailed them explaining the situation for the 100th time, I'm really curious if they'll try to talk themselves out of it again.

Thank you, again. I will update the topic when i get a reply.
 
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simtomi037

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Sep 5, 2016
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I guess it is too late, it was pretty much too late at the moment i bought it. Truth is i spent almost a year building configs on a website but somehow it was always more expensive than what i could afford. Then someday i've just had enough, i started looking around the web, saw this config, and bought it. It was the first config i found with 8GB RAM, a strong CPU and good Video Card i could afford, i bought an SSD with it, and i guess i just blindly trusted them to do a quality job building it...and they didn't.
 
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Rogue Leader

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Dec 22, 2014
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What website was it that you purchased this from, or store?
 
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simtomi037

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Sep 5, 2016
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I bought it from a Hungarian website, company's name is DIGITAL Services.
They sell pretty much everything PC related, quality brands too. Guess they just tried to save money by picking the worse ones to their pre-built configs.
 
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Rogue Leader

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Oh man, understandable.

So you main problem his that CPU is a 125w CPU and that motherboard has the worst power phase you can get in an AM3+ board, its a 3 Phase. Generally for the FX-8350 to function properly you need a motherboard with an 8+2 power phase. A 4+1 could work, but only if not overclocked and not heavily gamed on.

While that PSU is junk, even if you bought the best one possible as soon as you load up that CPU its gonna over draw the performance of that motherboards power system and fail and crash. You definitely need a PSU replacement don't get me wrong.

But there is no solution to this issue totally other than getting a new motherboard.
 
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Solution
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simtomi037

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Sep 5, 2016
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Yes i can see that now, and honestly i have no idea what to do next, other than wait for them to help me.
I doubt i could get my money back after a year, and i also doubt they will change the motherboard and PSU for free (even though it seem logical).

From what i already spent on this PC (funny story, they didn't install a CPU cooler, and as known the FX series can be rather loud, first time i turned on the PC it sounded like a plane flying by next to me, and after the first PSU crashed i had them install extra fans on the case) i could've buy the configs i spent years building..
 
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