well did you not register your evga card when you bought it [30 days I think] ?? I also had issue with them on there software but they did resolve it after I pointed some things out like why do I have to go to a 3ed party to get there software and its a shame your evga fan boys recommend MIS afterburner over your product then in a week they did add a new download mirror that worked as expected and all was then well and good .. still you have to have a registered card to access ther download mirrors or go through steam and there clients [yuck]
any way theres a sticker on the back of the card that has that info on it so its not that hard to get the s/n
see from screenshots here
http://forums.evga.com/EVGA-Precision-Reporting-a-Different-Card-Model-m2443493.aspx
or this help page
http://www.evga.com/support/faq/afmviewfaq.aspx?faqid=57270
http://store.steampowered.com/app/268850/
hmmmm... funny thing is I went to evga forums to pull up the threads on mine and others with this cant access the download page and there all gone or removed it seems ??? I wanted to show you my deal and there replies first hand with that issue